How do you know if a customer is healthy? By referring to their Customer Health Score, of course! When you're considering whether or not to establish a Score, typically your end goal is to develop an Early Warning System to help your team focus on proactive Customer Success. Having an effective score will help you:
-Become proactive and data-driven
-Manage your entire customer base
-Have executive visibility on overall progress
The infographic below discusses the 5 best practices you need to consider when calculating your Customer Health Scores.
And hey, if you want to make it even easier on yourself…you can easily put all these handy tips into action with Amity; it can help you manage the entire customer lifecycle across your organization and set multiple health scores to deliver high-precision customer relationships.
About the Author
Asra Sarfraz is currently the Digital Marketing Intern at Amity. When she is not consuming barrels of coffee, she is busy photographing and designing new projects.More Content by Asra Sarfraz