Sure, Customer Success Managers can do pretty much anything - they’re the real superheroes of SaaS. But there’s a price to pay for the “duct tape” approach to Customer Success: your processes are chaotic, manual, ad-hoc, they depend on people and relationships, and they’re usually not scalable.
Automation empowers Customer Success Managers to do what they’re good at, so here are 10 quick tips to get started with Customer Success automation.
About the Author
Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.Follow on Twitter More Content by Amity Team