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How to Build an Early Warning System for Customer Success

September 13, 2017 Amity Team

In the battle against churn, not early always means late. The thing is, there’s only so much a Customer Success Manager can manually do to proactively prevent a customer from approaching dangerous territory. Adopting a standardized early warning system is an essential step in implementing customer health to identify risk and opportunity at scale.

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About the Author

Amity Team

Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.

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How to Build an Early Warning System for Customer Success
How to Build an Early Warning System for Customer Success

There’s only so much a Customer Success Manager can manually do to proactively prevent a customer from appr...

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