Today’s customers expect ongoing experiences of value, happiness, and success. It’s a tall order, and to achieve it, the fastest growing businesses are learning to anticipate, listen, and respond almost immediately to their needs. A modern Net Promoter Score program can really help you super-charge Customer Success.
This webinar goes beyond the basics to show you how to leverage NPS in a fresh way -- how to be innovative in who, when and how you ask the question “How likely are you to recommend …?” as well as strategies for follow-up. It is easier than you think to use this data in new ways and become a true Voice of the Customer champion.