Many Customer Success Managers work under the assumption that setting aside a couple of hours once a quarter to meet with an important customer can only be a good thing. Think again.
If done incorrectly, the Quarterly or Executive Business Review can end up wasting time, creating customer frustration and damaging this important relationship - exactly the opposite of what was intended.
Join leading Customer Success consultant, James Scott, as he goes back to basics and reveals the secrets to a successful QBR strategy, including tips on what to discuss and, more importantly, what not to discuss in this critical meeting.
About the Author
Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.Follow on Twitter More Content by Amity Team