Who Tweeted It First: Customer Success Edition

May 9, 2016 Matthew McLaren

Who Tweeted It First: Customer Success Edition

Working in Customer Success, we hear the same terms all the time: ARR, Churn, MRR, Retention, SaaS, etc. But have you ever found yourself wondering, “who tweeted it first?” Well, we did, and after conducting some very in-depth research, this post was born. This week, we looked at some commonly-used terms in the world of Customer Success and made a few discoveries on who tweeted it first. As you would expect, there's a good mix of tweets that make perfect sense, no sense, and some that are just hilarious.

Here are the CS terms we researched:

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Annual Recurring Revenue


Churn


Client Success


#ClientSuccess


Cross-Sell


Customer Churn


Customer Health Score


Customer Lifecycle


Customer Retention


Customer Success


#CustomerSuccess


Customer Success Manager


Monthly Recurring Revenue


Net Promoter Score


Quarterly Business Review


SaaS


#SaaS


Upsell

Upcoming Event

About the Author

Matthew McLaren

Matthew McLaren works as a Digital Marketing Manager at Amity. His passion for creative design has motivated him to explore the many uses of technology.

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