Frequently updated and always on point, the A-List is a snapshot of what's happening in the world of Customer Success. Handpicked by our editors, the list is refreshed regularly, so if you think we're missing someone, feel free to let us know.
Director of Customer Success - Proven
Alex curates the Customer Success Newsletter which is a weekly curated collection of 4 helpful articles from around the Customer Success community.
Customer Success Expert - Glide Consulting
Alex helps VC-Funded startups and F100 companies optimize, leverage and accelerate their Customer Success teams.
CEO - Kapta
As CEO of Kapta, Alex helps account managers keep and grow their most valuable accounts - by proactively focusing on what really matters to their customers.
CEO - GrooveHQ
Alex is on a journey to $500k in monthly revenue. Every Thursday he publishes a new blog post about his wins, fails and lessons learned along the way.
VP of Customer Success and Business Operations - Gainsight
Allison is an entrepreneurial leader with strong business and product insticts. Follow her weekly blog posts on Customer Success best practices.
Director of Customer Success Education - CSM Practice
Andrew draws from almost ten years of strategic business consulting experience to help clients achieve their goals in Customer Success.
VP of Client Experience - Compellon
Annette is a recognized Customer Experience thought leader who is passionate about helping build people-focused organizations.
Success Fanatic - MindTouch
As a Success Fanatic Ari strives to promote the ‘Customer Experience,’ and a business’s engagement with that experience, as the foundation for all success to stand on.
Director of Marketing - ServiceRocket
Bill is a revenue marketer who leverages his background in professional development and training to create and execute content marketing strategies that drive profitable customer behavior.
Chief Experience Office - Bill Quiseng
Bill's blog posts will help you establish the guidelines to capatalize on associate commitment whole delivering exemplary customer service.
President - Business Over Broadway
Bob conducts research in the area of big data, data science, customer feedback (e.g., identify best practices in CX programs, reporting methods and loyalty measurement).
Marketing Manager, Pricing Strategy - LinkedIn
Brandon specializes in helping B2B software companies cross the chasm from startup to growth stage businesses by helping build-out and refine customer acquisition.
Senior Content Marketing Manager - Influitive
Cassandra is a rare hybrid multimedia journalist, editor and marketer who touches on the alignment between Marketing and Customer Success.
GVP Customer Success - Oracle Marketing Cloud
Catherine is a thought leader and innovator in the area of Customer Success, with over 20 years of experience helping a diverse list of clients from small businesses to Fortune 100 customers.
VP of Customer Success - Bluecore
Chad is a Customer Experience and Customer Success executive with 15+ years experience developing Customer Success teams with companies of all sizes.
CEO - Promoter.io
Chad is an experienced and accomplished technology leader specializing in product management and strategy, product innovation, product marketing, sales engineering, usability, and customer experience management.
CEO - Beyond Philosophy
Colin has been recognized by LinkedIn as one of the world's top 150 business influencers and by Brand Quarterly as one of the 'Top 50 Marketing Thought Leaders, over 50'.
CEO - Chief Customer Officer Council
Curtis founded the Chief Customer Officer Council™, the first peer-led advisory group for CCOs. The Council has helped its members create customer-centric cultures as well as drive profitable customer engagement.
Community Manager - CustomerExperience.io
Cvetilena founded CustomerExperience.io a community project focused entirely on helping B2B companies, startup entrepreneurs and customer experience enthusiasts become proactive in putting the customer at the heart of everything they do.
Chief Customer Officer - Gainsight
Dan is a recognized domain expert in Customer Success especially in a startup environment and in SaaS.
CEO - ClientSuccess
Dave is an industry veteran and early leader for Customer Success Management. Dave’s posts infuse his experience and thought leadership to enable SaaS companies to deliver world-class retention and growth.
VP of Client Experience & Transformation - ADP
David is incredibly passionate about the emergence of Customer Experience as a profession, and was a founding member of the Customer Experience Professionals Association.
Partner - Matrix Partners
David has a wealth of experience running companies.David writes for entrepreneurs and startups on topics such as viral marketing, SaaS metrics, building a sales and marketing machine, techniques for lowering cost of customer acquisition, etc.
GM & SVP, Global Customer Success - CA Technologies
Dayton, is responsible for designing, deploying, measuring, and governing the CA customer experience (CX) strategy through a global field network of customer success managers, voice of customer programs, and business analytics team.
Director of Customer Success - Signiant
Driven by a passion for providing an optimal customer experience, Dennis has developed a niche launching customer management programs from the ground up at various companies.
CEO - Bluenose
Don has held leadership roles across sales, business development, marketing and product management. He has worked in all stages of tech companies, from pre-revenue startups to IPO to large companies such as SAP and EMC.
Principal - Service Excellence Partners
Ed helps subscription-based technology companies reduce customer churn through his consulting practice. Helping clients diagnose root causes, improve quality and value of products and services, and systematically strengthen customer relationships.
VP of Operations - DigiCert
Flavio focuses setting the strategy for customer service and customer experience, online communications, content development, and corporate communications.
CEO - Totango
Guy is driven by the possibilities technology offers to improve the way people do business. He believe cloud computing enables SaaS which enables affordable and improved services for people.
Customer Success Practice Director - CSM Practice
Irit’s experience include defining and implementing the customer journey, customer campaigns, customer success playbooks, customer maturity scoring model as well as customer success reports and dashboards.
Trusted Advisor - SaaStr
Jason is a 2x founder, 1x VC, and constant SaaS enthusiast. He led or sourced the first VC investments in many leading enterprise/SaaS start-ups. Collectively, these start-ups are worth in excess of one billion dollars.
CEO - Trituns
Jason specializes in Customer Success Management & maximizing IT user adoption. He has exceptional experience working on CRM projects for a variety of Fortune 500 and mid-size clients.
SVP of Customer Success - PeopleMatter
Jay is a SaaS executive with over 15 years experience in technology, product management and customer facing operations including account management, services and support.
Head of IT Operations Management Customer Success - Hewlett-Packard
Jean-Marc is a Solution-focused and Customer Oriented Senior Executive with vast global software development experience.
CEO - Customer Bliss
Jeanne has guided the leaders of Fortune 500 and Global 1000 companies since 1984 in their customer experience transformations.
CEO - Markodojo
Joel is respected thought leader on SaaS business models and metrics. He is well known SaaS / Cloud business executive, entrepreneur and startup advisor.
Head of Marketing - Ptero
John is a B2B demand generation executive with 16 years of experience. He discusses how you can analyze the behavior of your customers to find which correlate with conversion to paid customer, successful on-boarding, retention, etc.
Senior Customer Success Manager - AppsFlyer
Jonah is an acccomplished technical implementation professional capable of analyzing vague customer needs and turning them into life changing easy to use solutions.
Content & Search Marketing Manager - Chargify
Kate is a strategic marketer who understands that if you don’t have customers you don’t have a sustainable business.
VP & Principal Analyst - Forrester Research
Kate is a seasoned High-tech professional with extensive product marketing, product management and operations experience who covers the Customer Success space.
Principal - Kia CX Consulting
Kia is a pioneer in the field of Customer Experience. She has led businesses through the transition to disciplined, customer-centric organizations resulting in increased revenue and customer loyalty.
Customer Success Manager - Sparkcentral
Krysta’s writing focuses on why having a personal approach to your Customer Success strategy is essential.
CEO - Trak.io
Liam is a product focused entrepreneur and shares his expertise on how SaaS startups can drive growth with Customer Success.
Customer Success Strategist - Sixteen Ventures
Lincoln helps companies achieve exponential growth by focusing on their most valuable asset: the customer.
Lisa Pressler Nakano
Research Director, ABM, Customer Experience - SiriusDecisions
Lisa is a Customer Experience and Loyalty Executive committed to increasing the voice-of-the-customer in the organization and optimizing the customer experience.
Customer Experience ROI Strategist - ClearAction
Lynn is a Customer Experience expert, emphasizing operational consistency. She is a CXPA CX Expert (1 of 17), CustomerThink Featured Columnist (1 of 12), #3 author on CustomerThink.
Product Manager - WalkMe
Mark explains that businesses get the most value out of their products and services by driving customers to action, and increasing cross-selling and up-selling.
Director, Customer Success - Aha!
Melissa has more than 15 years of business and software experience. Previously, she managed teams at Citrix [CTXS] across consulting, education, supply chain operations, and IT.
Executive Director - The Customer Success Association
Mikael is the leading voice in the SaaS/Cloud sector on the strategy, process, people and technology of customer retention and increased per-customer profitability.
Content Marketing Manager - Aircall
Miruna is passionate about startups and writes about why Customer Success is a big part in any SaaS startup strategy.
SVP of Customer Success - Talend
Nello is an executive leader with a passion for Customer Success and the ability and desire to build a customer-centric company.
CEO - ChartMogul
Nick was employee number 6 at Zendesk, the cloud-based customer service platform and is now the CEO of ChartMogul.
CEO - Gainsight
Nick is a leader in the SaaS industry. He shares his experience leading startups, culture and customer success.
Client Services Manager - RevenueWire
Nicolas writes from his day-to-day experience managing the Client Services Team at RevenueWire.
Customer Success Expert - Glide Consulting
Nils knows that a world class Customer Success team is critical to every SaaS business. He partners with clients to lay the foundation for Customer Success.
SaaS Customer Success Consultant - Independent
Omid is a Customer Success and growth leader who drives user engagement, technology consumption, customer adoption and advocacy at all stages of the customer journey.
CEO - Nudge Software
Paul is a successful technology executive who has run services, customer success, account management, support and product management. He shares his passion for building great teams and products that help customers grow their businesses.
Principal - CustomerScience
Peter is a visionary leader in Customer Success industry with solid contributions of quality content (presentations, blogs, podcasts).
Manager, Implentation & Professional Services - HubSpot
Phil's experience working with retention, product usage and employee data has helped scale HubSpot into new markets and better serve their customers.
Director, Insights Customer Success - Zuora
Rachel believes that companies and their customers are only truly successful together, and she understands the building blocks and the details needed to compound that effect.
Partner & Global Practice Leader, Customer Strategy - Bain & Company
Rob has deep expertise in customer strategy and marketing, especially in businesses with loyalty economics.
Customer Success Manager - ClientSuccess
Sam shares his experience ensuring that his clients are fully engaged and move quickly through the lifecycle while maximizing customer value and working toward portfolio development, retention, expansion, and overall success.
CEO - Skilljar
Sandi can help you successfully onboard, engage, & retain your customers & partners.
Sarah E. Brown
Senior Manager of Growth Marketing - ServiceRocket
Sarah drives customer acquisition and fosters customer growth throughout the lifecycle through digital channels.
Senior Manager, Global Customer Success - Cisco
Scott is a senior leader in Cisco’s Global Customer Success organization, with direct responsibility for the Adopt and Expand success of Cisco’s top partners.
VP of Client Success - BizLibrary
Shannon’s mantra and key responsibility is to GROW and RETAIN clients. She has developed and implemented a Strategic Implementation Strategy, Client Life Cycle Matrix and a Client Scoring Tool.
Chief Amazement Officer - Shepard Presentations
Shep is a customer service expert and keynote speaker. He works with companies who want to build loyal relationships with their customers and employees.
Marketing Manager - Strikedeck
Sonia's writing ensures that your customers gain value from your product offerings and helps you to cultivate lasting business relationships.
CEO - Zuora
Tien is a leading evangelist of the Subscription Economy - the idea that as we move from a manufacturing sector to services, companies are shifting to a customer-centric, subscription-based business model.
CEO - SuccessHacker
Todd helps companies to understand and capitalize on a simple truth, Successful Customers = Successful Company.
SVP, Products - Zuora
Tom has been a product leader over the last 15+ years for high growth SaaS companies from startup through IPO and beyond.
Partner - Redpoint Ventures
Tomasz writes daily, data-driven blog posts about key questions facing startups including how to fund raise, startup benchmarks, management best practices and team building.
About the Author
Matthew McLaren works as a Digital Marketing Manager at Amity. His passion for creative design has motivated him to explore the many uses of technology.Follow on Google Plus Follow on Twitter More Content by Matthew McLaren