Uberflip: a Case Study in Scaling Customer Success

January 7, 2016 Amity Team

Situation

Uberflip, a fast growing content experience management company, needed a better way to manage its 1,700+ customers. In particular, it wanted to implement an efficient system to prioritize account management so it could focus on higher-revenue customers.

Solution

Amity provides Uberflip with extensive and real-time insight and information about the health of its customers. This makes it easy for Uberflip to identify potential problems before they become critical, and capitalize on opportunities to better serve large customers.

Impact

Uberflip has embraced a focused and structured approach to drive customer success and better customer engagement, while dramatically reducing churn. 

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About the Author

Amity Team

Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.

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