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Scaling Customer Success: Strategies for Account Segmentation Webinar Recording

November 10, 2015 Amity Team

Effective strategy in a SaaS business often means offering different service levels to different customer segments. However, it is often not obvious where to draw the lines. What are the right criteria to use for segmentation? What are the types of services to offer? How to organize to deliver these services economically?

Ed Powers and Joshua Robitaille will share their lessons learned developing the segmentation strategy used at SurveyGizmo today.

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About the Author

Amity Team

Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.

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Customer Success Software Overview Demo
Customer Success Software Overview Demo

Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer healt...

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Scaling Customer Success: Strategies for Account Segmentation Webinar Slides
Scaling Customer Success: Strategies for Account Segmentation Webinar Slides

Effective strategy in a SaaS business often means offering different service levels to different customer s...

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July 12 @ 1pm ET

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