Owning customer outcomes is the goal in customer success. One of the best ways to help the customer achieve their intended outcomes is to proactively manage customer adoption at each stage of the customer journey.
Jessica Weisz, Chief Client Officer at SoapBox, will share her expertise in driving customer adoption, and teach you the art of nudging, providing strategic counselling or simply making the customer accountable, throughout the customer lifecycle.
About the Author
Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.Follow on Twitter More Content by Amity Team