[Webinar] Scaling Customer Success: Strategies for Account Segmentation

October 23, 2015 Amity Team

November 10 at 1pm ET / 10am PT

Effective strategy in a SaaS business often means offering different service levels to different customer segments. However, it is often not obvious where to draw the lines. What are the right criteria to use for segmentation? What are the types of services to offer? How to organize to delivery these services economically?

Ed Powers and Joshua Robitaille will share their lessons learned developing the segmentation strategy used at SurveyGizmo today.

Featured Presenters

Ed Powers, Principal at Service Excellence Partners

Ed Powers specializes in getting companies from concept to market and growing a loyal customer base through superior execution. Ed has led operations at multiple start-ups and early stage companies from software to luxury travel to business services and training.

Joshua Robitaille, On-Boarding Support Manager at SurveyGizmo

Joshua Robitaille has led the growth of SurveyGizmo over the past 5 years by directing a great customer experience. Joshua's strategic ability to know what it takes to help potential customers become purchasing customers has helped define customer success at SurveyGizmo.

View the Webinar Recording and Slides.

About the Author

Amity Team

Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.

Follow on Twitter More Content by Amity Team
Previous Article
Come in, we're open!
Come in, we're open!

Interested in learning more about the vibrant startup communities in Toronto? If you answered yes, then I h...

Next Article
[Webinar] Predictable Customer Outcomes Managing the Entire Customer Journey
[Webinar] Predictable Customer Outcomes Managing the Entire Customer Journey

Owning customer outcomes is the goal in customer success. One of the best ways to help the customer achieve...

WEBINAR
Amity & Tri Tuns

Empowering CSMs as Adoption Coaches


April 5 @ 1pm ET

Save Your Seat
×

Join more
than 25,000
CS Leaders
& subscribe

First Name
Notification Frequency
Thank you!
Error - something went wrong!