Nulogy Closes the Gaps with Customer Success

May 11, 2015 Amity Team

Situation

Nulogy, with customers from various disciplines with differing skill sets, needed a system for their Technical Account Management team to track all customer facing activity so they no longer missed engagement opportunities with customers.

Solution

Amity gives Nulogy a single pane of glass for every customer and the engagement insights and tracking capability to ensure long-term success of their software and its users.

Impact

Having an integrated system in Amity created an efficient work environment for the TAM team and revealed opportunities to mature their customer success processes to scale with the growth of the company while keeping existing customers loyal. 

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About the Author

Amity Team

Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.

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