SaaS Tattler

The SaaS Tattler is a curated selection of readings from bloggers and publications, products to check out, companies to watch, and other worthwhile news from around the SaaS and Customer Success world.

  •  The Best Time Management Techniques for Customer Success Professionals

    The Best Time Management Techniques for Customer Success Professionals

    As a Customer Success Manager, there’s a lot you can do to take ownership of your schedule and do what needs to get done. Take a look at these time-management techniques for Customer Success Managers.

    Read Article
  • ×

    Join more
    than 25,000
    CS Leaders
    & subscribe

    First Name
    Notification Frequency
    Thank you!
    Error - something went wrong!
  • Tales of Terrible Customer Service

    Tales of Terrible Customer Service

    It’s called SaaS for a reason: Software as a SERVICE. As Neil Patel puts it: Considered holistically, SaaS is a service that involves interaction between people doing business.

    Read Article
  • Empowering One Another - Marketing and Customer Success

    Empowering One Another - Marketing and Customer Success

    Learning from the extensive knowledge that Customer Success has of what an ideal customer looks like, Marketing can improve its messaging and targeting strategies to attract better customers.

    Read Article
  • What's The Best Way To Handle Software Outages?

    What's The Best Way To Handle Software Outages?

    When your SaaS application goes down, the responsibility of Customer Success is to save face and mitigate the damages for customer relationships and retention.

    Read Article
  • The Truth About Churn: Getting Dumped By Your Customer

    The Truth About Churn: Getting Dumped By Your Customer

    For valentine's day, we’re looking at churn straight in the eyes. Hope this helps you get over your last customer heartbreak, and you can turn that churn rate upside down.

    Read Article
  • ×

    Enough with the chase — it’s time to really make your case...

    First Name
    Last Name
    !
    Enter the world of Customer Success
    Error - something went wrong!
  • The Best Online (and Offline) Customer Success Communities

    The Best Online (and Offline) Customer Success Communities

    Read Article
  • How to Deliver Mind-Blowing QBRs

    How to Deliver Mind-Blowing QBRs

    Quarterly or Executive Business Reviews are an essential part of every Customer Success Manager's life. QBRs are your chance to demonstrate your value to your customer.

    Read Article
  • How, Why and When Should You Say "Thank You" To Your Customer?

    How, Why and When Should You Say "Thank You" To Your Customer?

    One of the most important role and responsibility of Customer Success is to build trusting relationships with customers. A simple step can help you get started: showing gratitude.

    Read Article
  • Going Beyond Net Promoter Score Results

    Going Beyond Net Promoter Score Results

    Net Promoter Score results can tell you a lot about your customers, your organization, and the relationship between the two.

    Read Article
  • What Are Your Haters Actually Saying About You?

    What Are Your Haters Actually Saying About You?

    Customer Success teams watch out for their customers' best interest. However, they are also in the front-line when it comes to unhappy and critical customers.

    Read Article
  • Let Your Emails Be Heard!

    Let Your Emails Be Heard!

    196.3 billion emails sent each day in the world, and almost 109 billion of those are business emails. We've dedicated this week's tattler to emailing -- and how we can all get (even) better at it!

    Read Article
  • ×

    It’s time to
    be proactive.
    We’ll show you how.

    First Name
    Last Name
    Phone Number
    Purchase Timeline
    Thank you!
    Error - something went wrong!
  • The Right and Wrong Ways to Onboard Your Customers

    The Right and Wrong Ways to Onboard Your Customers

    Onboarding… everyone in SaaS knows this is a vital step. What a better way to ensure your customer values your service than to start off the relationship on the right foot?

    Read Article
  • Who Should You Have On Your Customer Success Team?

    Who Should You Have On Your Customer Success Team?

    What are the indicators of an amazing Customer Success professional and what should you be paying attention to during the hiring process?

    Read Article
  • Is It The Right Time to Upsell to Your Customer?

    Is It The Right Time to Upsell to Your Customer?

    Read Article
  • Turn Your Customer Into Your Best Salesperson

    Turn Your Customer Into Your Best Salesperson

    Have you ever heard the saying, “Happy wife, happy life”? Well, take that same concept and apply it to your business. Successful customers, successful business.

    Read Article
  • Should Customer Success Managers be product experts?

    Should Customer Success Managers be product experts?

    Reality is, people aren’t talking enough about the other elephant in the room, the dynamic between Customer Success and Product. Have you ever wondered, “Should CSMs also be product experts?”

    Read Article
  • Customer Success in B2B vs B2C and why it's important to you

    Customer Success in B2B vs B2C and why it's important to you

    In this issue of the SaaS Tattler, we’ll be comparing and contrasting Customer Success in B2B vs. Customer Success in B2C, and shedding some light on the latter topic in general.

    Read Article
  • Customer Success: What Customers (Really) Think About You

    Customer Success: What Customers (Really) Think About You

    As a CSM, the following thought has likely crossed your mind a few, well, hundred times: “How am I perceived by my clients?” Truth be told, there isn’t necessarily a clear, concrete answer to this.

    Read Article
  • How To Build And Maintain Strong Customer Relationships

    How To Build And Maintain Strong Customer Relationships

    Closing the sale was just the beginning… now the real work begins. Beyond your product meeting a customer’s need, it’s important that you’re laying down the foundation for the future.

    Read Article
  • Identifying Red Flags in Customer Success

    Identifying Red Flags in Customer Success

    Churn. There are over a million words in the English dictionary, and yet it’s every SaaS professional’s least favourite one.

    Read Article
  • loading
    Loading More...