Team & Organization

10 Leaders Share Their Customer Success Career Paths

Not only can it be difficult to get started in Customer Success, it’s also challenging to have a clear idea of what your career path should look like. Here are 10 Leaders' Customer Success Stories.

The Anatomy of a Remarkable Customer Success Playbook

The best way for CSMs to respond to scheduled and unscheduled events is by the use of playbooks. This article will explain what playbooks are, then provide some guidelines on building and using them.

[Infographic] The 4 Stages of Scaling Customer Success

It's never too early to be thinking about Customer Success at scale. From Day 1, a truly customer-centric company should ensure that Customer Success Operations are engrained in its DNA.

3 Simple Ways To Promote Productivity And Proactiveness

Specific steps one needs to take to be less reactive and how they'll help customer success teams to scale through increased CSM productivity and proactivity.

Becoming a Customer-Centric Organization in 7 GIFs

When a customer-centric organization is taking shape, everyone should formulate a mindset to simply ask themselves on a daily basis – “What is my contribution to ‘customer’ today?”

Are You Suffering From Customer Overload?

For fast-growing SaaS companies, life is good in many ways. It means there is healthy demand for the product and sales are climbing. The best part is that the revenue is a recurring cash flow.

The Fundamental Flaw of Proactive Customer Success

The flaw of proactive customer success management is the assumption that the customer success team can determine its own proactive destiny. The problem typically requires a new strategy.

Moving from Support to a Career in Success

Boosting Your Day to Day Productivity as a CSM

Optimizing productivity is important in any role but it requires particular attention in the world of customer success. I’ve gathered these productivity tips from my network of experienced CSMs.

A Week in the Life of an InVision Customer Success Manager

At InVision, our customer success team is responsible for managing the relationships with our most important users: Enterprise customers. This is our most advanced product available.

How Top SaaS Companies Use Customer Success to Answer Their Biggest Marketing Problems

Why waste thousands of dollars and hours trying to figure out what your ideal customers want to hear, when you can look inwards at your own team and customers for marketing inspiration.

Customer Success Battle Scars: Communicate, Communicate, Communicate

While many in customer success are seeking an innovative approach to solve all of their problems, there are leadership basics that everyone needs to incorporate into their regular routines.

How Your Customer Success Team Can Help With Account-Based Marketing

If your company has a customer success team and you plan on incorporating account-based marketing as part of your strategy, it would be pure madness not to have these two departments working together.

Achieving Success in a Small, Growing Company

CSMs have a broad mandate that can look dramatically different between companies depending on industry, size, and culture. Here are 6 best practices to set yourself up for success in a small company.

Onboarding The First Member of Your Customer Success Team

Onboarding a new member of your Customer Success team should have a plan. You want your new team member to know what their day to day will look like, and what success looks like.

The Most Important Traits & Skills To Look For When Hiring a Customer Success Manager

Effective customer success is key to reducing churn and increasing MRR, so it’s vital the customer success manager you hire be the kind of rockstar who will lead your team to….well, success.

Getting New Hires Up To Speed In a Fast-Growing Team, Insights From Q4 Inc.

Data and Processes and People, Oh My! So Many Ways to Scale Your Team

Amity Fall 2016 Product Update

Amity helps Customer Success teams around the world do more, for less. In the Fall 2016 Product Update, Amity does even more to help you scale your customer success processes.