Measuring Customer Success
Best practices and tips to help measure Customer Success.
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Read ArticleA Recipe for Customer Health Scoring
In Customer Success, setting trap wires to notify you when your customer isn’t doing so well can save you lots of time, and lots of pain. Your early warning system should reflect what matters to you.
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Read ArticleIn Customer Success, Is Bragging Such a Bad Thing?
Fundamentally, it isn’t about you at all. When demonstrating the value you are creating for your customer, make sure that the entire goal is to move them forward, towards even greater success.
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Read ArticleMeasuring Your Success With CSM KPIs
A key performance indicator is a measurement of your team’s most essential goals and objectives. Take a look at these general guidelines on building your own KPIs for your Customer Success team.
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Read ArticleWhat You Should Measure, But Probably Don’t
As with anything, you need to look at what’s right for your business, team, and customer base, but here are some core metrics and data points that if you are not already tracking, you should be!
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Read ArticleBecoming a Customer-Centric Organization in 7 GIFs
When a customer-centric organization is taking shape, everyone should formulate a mindset to simply ask themselves on a daily basis – “What is my contribution to ‘customer’ today?”
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![[Infographic] A Quick Guide to Customer Data](http://uberflip.cdntwrk.com/mediaproxy?url=https%3A%2F%2Fuberflip.cdntwrk.com%2Ffiles%2FaHViPTYwNzg5JmNtZD1pdGVtZWRpdG9yaW1hZ2UmZmlsZW5hbWU9aXRlbWVkaXRvcmltYWdlXzU4YWRiNTYwNjIwNTMucG5nJnZlcnNpb249MDAwMCZzaWc9MDZlNjJlMjFlOGU4Y2E4Mjc1OGI3YmJlZGIwNjJmMDM%25253D&size=1&version=1495034043&sig=855635567f186929185324aaea3426d2&default=hubs%2Ftilebg-blogs.jpg)
Read Article[Infographic] A Quick Guide to Customer Data
In order to activate and leverage customer data for success, you need to start by collecting the right data. The customer data you collect and leverage has a great impact on the success of your team.
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Read Article7 Strategies to Benchmark SaaS Customers to Success
The comparative insights from customer benchmarking motivate customers to make changes that produce better outcomes with their solutions and helps Customer Success Managers to deliver value.
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Read ArticleWeight Management for Health in Customer Success?
Health scores... here's how they work. Every SaaS company sets their own benchmarks tied to activities they deem important to customer health in an attempt to keep customers engaged and happy.
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Read ArticleThe Anatomy of an Unsuccessful Quarterly Business Review
Done right, Quarterly Business Reviews can be a great vehicle for delivering value and an incredibly powerful checkpoint during your customer’s overall journey to success.
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Read ArticleWhat Customer Success Manager KPIs are important and why?
I've asked fellow Customer Success Managers what their KPIs are and have heard different replies each time. This question has even been one of the most discussed points for my team.
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Read ArticleA CSM’s Quick Guide To Collecting Customer Data
In the world of SaaS, there certainly isn’t a lack of data – big data, small data – all of that data! As a matter of fact, there is probably too much of it – way too much of it.
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Read Article7 Reasons Why You're Not Ready For Customer Success…Yet
Customer success is an exciting and game-changing opportunity, and a prerequisite for the majority of B2B SaaS companies, but are you ready for it?
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Read ArticleHow Measuring Customer Returns Leads to Higher Profitability
In this post, I’ll share some of what I learned from their book and my own experience of implementing programs to measure and improve ROC.
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Read ArticleUse Benchmarking to Demonstrate Value and Slim Down That Churn Rate
To show customers how well your product is performing, it is important to provide them the metrics. We are talking about benchmarks on how they are currently doing and where they should ideally be.
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Read ArticleMeasuring Customer Health: A Guidance and Feedback System
For SaaS companies, it is difficult, if not impossible, to assist every customer at every point in their journey when the business is continually growing faster than resources.
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Read ArticleRealizing the Full Potential of Customer Surveys
Any well-established business knows that it needs honest feedback from its customers in order for it to properly evaluate how well its clients’ needs are being met.
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Read ArticleThe Best Customer Success Resources of 2016
With so many customer success resources to choose from, we’ve selected the top customer success resources and events that we think will educate and inspire you for the rest of the year.
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Read ArticleThe Benefits of a Customer Success Platform in 13 GIFs
In many respects, a customer success platform is a key pillar in how a company does business. We wanted to emphasize this by presenting you with the benefits of a Customer Success Platform in 13 GIFs.
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Read ArticleCommon Trial Conversion Activities help Customer Success “see the light”
If you’re not great at math and you pine for a metric that isn’t calculated by an equation, today is your lucky day. Ever hear of CCA? SaaS growth strategist, Lincoln Murphy, created a measurement!
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Read ArticleWith no System of Record of Customer Success, did anything actually happen?
It’s Monday morning. You’re headed to the monthly exec meeting. Every department manager will be there—waving stats and metrics of accomplishments and closes.
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