Intro to Customer Success

[INFOGRAPHIC] 10 Tips For Customer Success Automation

Automation empowers Customer Success Managers to do what they’re good at, so here are 10 quick tips to get started with Customer Success automation for data, processes, and customer journey tracking.

Customer Success in the Business-to-Government Sector

There is an even smaller, third group of customer success managers and professionals and their numbers will grow as time goes by – those who work in the business-to-government sector, or B2G.

10 Leaders Share Their Customer Success Career Paths

Not only can it be difficult to get started in Customer Success, it’s also challenging to have a clear idea of what your career path should look like. Here are 10 Leaders' Customer Success Stories.

3 Ways To Become More Proactive Today

To be a proactive Customer Success Manager, always be looking for moments where you can take today’s reactive problem and turn it into tomorrow’s proactive moment.

This Is Why Beyoncé Is The World's Best Customer Success Manager

In a recent conversation with a colleague, I asked for his definition of customer success. His response left me speechless. “I’m on Team Beyoncé.”

No One Expects the Customer Success Inquisition

When dealing with Customer Success, be inquisitive and willing to ask what may seem like obvious questions. Get other teams involved, and help your customers move forward with your product.

Putting Customer Pain Points at the Centre of Your New Product

Every marketplace has its gaps or customer pain points. Any new entrant to a market will have to scour the market for existing gaps and attempt to fill them with their business.

Client Success 101: Building Strong, Personal Relationships

A fallout of the ‘digital age’ for businesses and Customer Relationships is that while we can now communicate with others faster and more efficiently than ever before, we are doing so with less care.

6 TED Talks That Are Surprisingly Relevant to Customer Success

Customer Success isn't just about Customer Success, it's about skills, learning, growth, people, and more. Here are some TED Talks about some other life things, but that will help you as a CSM.

[Infographic] The 4 Stages of Scaling Customer Success

It's never too early to be thinking about Customer Success at scale. From Day 1, a truly customer-centric company should ensure that Customer Success Operations are engrained in its DNA.

3 Simple Ways To Promote Productivity And Proactiveness

Specific steps one needs to take to be less reactive and how they'll help customer success teams to scale through increased CSM productivity and proactivity.

10 Leaders' Advice on Getting Started in Customer Success

We asked 10 Customer Success Leaders with proven track records of building and growing thriving Customer Success Organizations "what's one piece of advice you wish you'd been given when you started?"

Becoming a Customer-Centric Organization in 7 GIFs

When a customer-centric organization is taking shape, everyone should formulate a mindset to simply ask themselves on a daily basis – “What is my contribution to ‘customer’ today?”

Customer Success of Things – A Darwinian Evolution Approach

[Infographic] A Quick Guide to Customer Data

In order to activate and leverage customer data for success, you need to start by collecting the right data. The customer data you collect and leverage has a great impact on the success of your team.

Are You Suffering From Customer Overload?

For fast-growing SaaS companies, life is good in many ways. It means there is healthy demand for the product and sales are climbing. The best part is that the revenue is a recurring cash flow.

How Does Customer Success Technology Impact Your Organization?

Fixed vs. Growth Mindset in Customer Success, What Does That Mean?

What's Still Holding Customer Success Back in 2017?

Some of the main challenges and wide-spread ideas still holding the Customer Success industry back in 2017.