Customer Success Today

Customer Success: Nearly everything you need to know

Asking Questions to Uncover Opportunities

SaaS UX Bible: 7 Must-Have User Experience Principles From The Experts At InVision

The Importance of Hiring for Customer Success Early

Becoming a Customer-Centric Organization in 7 GIFs

When a customer-centric organization is taking shape, everyone should formulate a mindset to simply ask themselves on a daily basis – “What is my contribution to ‘customer’ today?”

Are You Suffering From Customer Overload?

For fast-growing SaaS companies, life is good in many ways. It means there is healthy demand for the product and sales are climbing. The best part is that the revenue is a recurring cash flow.

6 Strategies Successful SaaS Companies Use to Increase Customer LTV

5 Valuable Insights to Spotlight Customer Growth [Infographic]

As we are aware, SaaS and other recurring revenue models have three core stages critical to their success – acquiring customers, retaining customers and monetizing customers.

Productivity Boost: Don’t Spend Your Day Putting Out Fires

The 3 Customer Success Metrics You Should Be Measuring

5 Steps to Effectively Implement the Voice of the Customer

How To Re-engage Unengaged Users Before They Cancel

Guest Blogging For Amity

Let me first start by saying that we love a great guest post! We have started to get many inquiries about writing a guest post for Amity, so we decided it's about time create a formal process.

Find, Win, Keep: A simple customer centric business strategy

Improving Customer Experience | CX Buzz of the Week (22nd July, 2016)

6 ways to transform social customer service

A Big Trend in Customer Experience (CX): Convenience

Listen for the right words to measure customer service

Six Reasons You Shouldn’t Lie to a Customer