Amity Blog

Operationalizing a High Volume Onboarding Team

Do you think it’s impossible to set-up an efficient, consulting focused onboarding program for your smallest SaaS customers? Think again.

[INFOGRAPHIC] 10 Tips For Customer Success Automation

Automation empowers Customer Success Managers to do what they’re good at, so here are 10 quick tips to get started with Customer Success automation for data, processes, and customer journey tracking.

Customer Success in the Business-to-Government Sector

There is an even smaller, third group of customer success managers and professionals and their numbers will grow as time goes by – those who work in the business-to-government sector, or B2G.

The Best Time Management Techniques for Customer Success Professionals

As a Customer Success Manager, there’s a lot you can do to take ownership of your schedule and do what needs to get done. Take a look at these time-management techniques for Customer Success Managers.

5 Questions To Help You Measure Customer Adoption

Once you’ve mapped an ideal adoption phase, it can still be difficult to know if your team is thinking about adoption the right way. Here are 5 questions to keep in mind:

5 Powerful Videos That Spotlight Customer Advocacy

10 Leaders Share Their Customer Success Career Paths

Not only can it be difficult to get started in Customer Success, it’s also challenging to have a clear idea of what your career path should look like. Here are 10 Leaders' Customer Success Stories.

In Customer Success, Is Bragging Such a Bad Thing?

Fundamentally, it isn’t about you at all. When demonstrating the value you are creating for your customer, make sure that the entire goal is to move them forward, towards even greater success.

Measuring Your Success With CSM KPIs

A key performance indicator is a measurement of your team’s most essential goals and objectives. Take a look at these general guidelines on building your own KPIs for your Customer Success team.

Unconventional Wisdom: 5 Steps for Developing a Powerful Adoption Playbook

It's time to rethink some major assumptions and turn conventional wisdom on its head when it comes to how buyers and sellers of software approach user adoption. Develop a powerful adoption playbook.

Expert Tips: Setting Goals With Your Customers

Success is nearly unattainable without set goals. We sat down with Wynne Brown, Director of Customer Success at Seal, to learn what her pro-tips for setting goals with customers are.

3 Ways To Become More Proactive Today

To be a proactive Customer Success Manager, always be looking for moments where you can take today’s reactive problem and turn it into tomorrow’s proactive moment.

Resurrecting Your Inactive Accounts

Customers disengage for a variety of reason. Here's how to bring those inactive accounts back to life to prevent customer churn.

This Is Why Beyoncé Is The World's Best Customer Success Manager

In a recent conversation with a colleague, I asked for his definition of customer success. His response left me speechless. “I’m on Team Beyoncé.”

Tales of Terrible Customer Service

It’s called SaaS for a reason: Software as a SERVICE. As Neil Patel puts it: Considered holistically, SaaS is a service that involves interaction between people doing business.

Inside Customer Success: Loopio

The Anatomy of a Remarkable Customer Success Playbook

The best way for CSMs to respond to scheduled and unscheduled events is by the use of playbooks. This article will explain what playbooks are, then provide some guidelines on building and using them.

No One Expects the Customer Success Inquisition

When dealing with Customer Success, be inquisitive and willing to ask what may seem like obvious questions. Get other teams involved, and help your customers move forward with your product.

Not Having Strategic Conversations with Customers? Here’s How to Fix That

Some techniques that customer success executives can use to help CSMs be equipped for strategic conversations with key customer accounts.