Amity Blog

Best practices and tips from the customer success experts at Amity. Our blog has incredibly valuable information for your business.

  • Three Truths Proving Why Companies Should Be Customer-Centric

    Three Truths Proving Why Companies Should Be Customer-Centric

    Customer-Centric Companies seek to understand the world through their customers' eyes. Organizations that achieve this level of customer engagement are more innovative and more profitable.

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  • [Infographic] A Quick Guide to Customer Data

    [Infographic] A Quick Guide to Customer Data

    In order to activate and leverage customer data for success, you need to start by collecting the right data. The customer data you collect and leverage has a great impact on the success of your team.

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  • Are You Suffering From Customer Overload?

    Are You Suffering From Customer Overload?

    For fast-growing SaaS companies, life is good in many ways. It means there is healthy demand for the product and sales are climbing. The best part is that the revenue is a recurring cash flow.

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  • How Does Customer Success Technology Impact Your Organization?

    How Does Customer Success Technology Impact Your Organization?

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  • The Fundamental Flaw of Proactive Customer Success

    The Fundamental Flaw of Proactive Customer Success

    The flaw of proactive customer success management is the assumption that the customer success team can determine its own proactive destiny. The problem typically requires a new strategy.

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    Churn got
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    guide will help

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  • The Truth About Churn: Getting Dumped By Your Customer

    The Truth About Churn: Getting Dumped By Your Customer

    For valentine's day, we’re looking at churn straight in the eyes. Hope this helps you get over your last customer heartbreak, and you can turn that churn rate upside down.

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  • Inside Customer Success: Oracle Marketing Cloud

    Inside Customer Success: Oracle Marketing Cloud

    Success isn't simply about producing good software, and this holds true for industry leaders like Oracle Marketing Cloud. We met Peter Armaly to learn about the evolution of Customer Success at OMC.

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  • Easy Customer Success Playbooks You Can Quickly Automate

    Easy Customer Success Playbooks You Can Quickly Automate

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  • Moving from Support to a Career in Success

    Moving from Support to a Career in Success

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  • Fixed vs. Growth Mindset in Customer Success, What Does That Mean?

    Fixed vs. Growth Mindset in Customer Success, What Does That Mean?

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  • On Getting a Gym Membership: Coaching Product Adoption

    On Getting a Gym Membership: Coaching Product Adoption

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  • Are Your Sales Hampering Your Customer Success Team?

    Are Your Sales Hampering Your Customer Success Team?

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  • What's Still Holding Customer Success Back in 2017?

    What's Still Holding Customer Success Back in 2017?

    Some of the main challenges and wide-spread ideas still holding the Customer Success industry back in 2017.

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  • The Best Online (and Offline) Customer Success Communities

    The Best Online (and Offline) Customer Success Communities

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  • The New Year’s Resolution for Customer Success: Every Customer is a Subscriber

    The New Year’s Resolution for Customer Success: Every Customer is a Subscriber

    No matter your industry, your customer’s vertical, or whether you have a product or service, the motto will force you to focus on success above all else.

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  • Customer Success Isn't Just a Feel-Good Name For Account Management

    Customer Success Isn't Just a Feel-Good Name For Account Management

    Companies that don’t want to miss out on the trend of branding themselves as “customer-centric” might consider repackaging an existing team, like Account Management, as Customer Success.

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  • Maintaining Proactive Customer Success in a Fast-Growing Startup

    Maintaining Proactive Customer Success in a Fast-Growing Startup

    Complexity is the enemy of scaling. To make sure your Customer Success team stays on track while your company grows, keep in mind these two factors: capabilities and capacities.

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  • Customer Success of Things - Some Definitions

    Customer Success of Things - Some Definitions

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  • Boosting Your Day to Day Productivity as a CSM

    Boosting Your Day to Day Productivity as a CSM

    Optimizing productivity is important in any role but it requires particular attention in the world of customer success. I’ve gathered these productivity tips from my network of experienced CSMs.

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  • Inside Customer Success: test IO

    Inside Customer Success: test IO

    Implementing Customer Success Management has revolutionized the way test IO relates to its customers and builds relationships. Test IO's CEO and COO tell Amity what Customer Success means to them.

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