Amity Blog

Best practices and tips from the customer success experts at Amity. Our blog has incredibly valuable information for your business.

  • Customer Success in the Business-to-Government Sector

    Customer Success in the Business-to-Government Sector

    There is an even smaller, third group of customer success managers and professionals and their numbers will grow as time goes by – those who work in the business-to-government sector, or B2G.

    Read Article
  • ×

    Join more
    than 25,000
    CS Leaders
    & subscribe

    First Name
    Notification Frequency
    Thank you!
    Error - something went wrong!
  •  The Best Time Management Techniques for Customer Success Professionals

    The Best Time Management Techniques for Customer Success Professionals

    As a Customer Success Manager, there’s a lot you can do to take ownership of your schedule and do what needs to get done. Take a look at these time-management techniques for Customer Success Managers.

    Read Article
  • 5 Questions To Help You Measure Customer Adoption

    5 Questions To Help You Measure Customer Adoption

    Once you’ve mapped an ideal adoption phase, it can still be difficult to know if your team is thinking about adoption the right way. Here are 5 questions to keep in mind:

    Read Article
  • 5 Powerful Videos That Spotlight Customer Advocacy

    5 Powerful Videos That Spotlight Customer Advocacy

    Read Article
  • 10 Leaders Share Their Customer Success Career Paths

    10 Leaders Share Their Customer Success Career Paths

    Not only can it be difficult to get started in Customer Success, it’s also challenging to have a clear idea of what your career path should look like. Here are 10 Leaders' Customer Success Stories.

    Read Article
  • ×

    Churn got
    you down?
    Cheer up, this
    guide will help

    First Name
    Last Name
    !
    Say buh-bye to churn!
    Error - something went wrong!
  • In Customer Success, Is Bragging Such a Bad Thing?

    In Customer Success, Is Bragging Such a Bad Thing?

    Fundamentally, it isn’t about you at all. When demonstrating the value you are creating for your customer, make sure that the entire goal is to move them forward, towards even greater success.

    Read Article
  • Measuring Your Success With CSM KPIs

    Measuring Your Success With CSM KPIs

    A key performance indicator is a measurement of your team’s most essential goals and objectives. Take a look at these general guidelines on building your own KPIs for your Customer Success team.

    Read Article
  • Unconventional Wisdom: 5 Steps for Developing a Powerful Adoption Playbook

    Unconventional Wisdom: 5 Steps for Developing a Powerful Adoption Playbook

    It's time to rethink some major assumptions and turn conventional wisdom on its head when it comes to how buyers and sellers of software approach user adoption. Develop a powerful adoption playbook.

    Read Article
  • Expert Tips: Setting Goals With Your Customers

    Expert Tips: Setting Goals With Your Customers

    Success is nearly unattainable without set goals. We sat down with Wynne Brown, Director of Customer Success at Seal, to learn what her pro-tips for setting goals with customers are.

    Read Article
  • 3 Ways To Become More Proactive Today

    3 Ways To Become More Proactive Today

    To be a proactive Customer Success Manager, always be looking for moments where you can take today’s reactive problem and turn it into tomorrow’s proactive moment.

    Read Article
  • Resurrecting Your Inactive Accounts

    Resurrecting Your Inactive Accounts

    Customers disengage for a variety of reason. Here's how to bring those inactive accounts back to life to prevent customer churn.

    Read Article
  • ×

    It’s time to
    be proactive.
    We’ll show you how.

    First Name
    Last Name
    Phone Number
    Purchase Timeline
    Thank you!
    Error - something went wrong!
  • This Is Why Beyoncé Is The World's Best Customer Success Manager

    This Is Why Beyoncé Is The World's Best Customer Success Manager

    In a recent conversation with a colleague, I asked for his definition of customer success. His response left me speechless. “I’m on Team Beyoncé.”

    Read Article
  • Tales of Terrible Customer Service

    Tales of Terrible Customer Service

    It’s called SaaS for a reason: Software as a SERVICE. As Neil Patel puts it: Considered holistically, SaaS is a service that involves interaction between people doing business.

    Read Article
  • Inside Customer Success: Loopio

    Inside Customer Success: Loopio

    Read Article
  • The Anatomy of a Remarkable Customer Success Playbook

    The Anatomy of a Remarkable Customer Success Playbook

    The best way for CSMs to respond to scheduled and unscheduled events is by the use of playbooks. This article will explain what playbooks are, then provide some guidelines on building and using them.

    Read Article
  • No One Expects the Customer Success Inquisition

    No One Expects the Customer Success Inquisition

    When dealing with Customer Success, be inquisitive and willing to ask what may seem like obvious questions. Get other teams involved, and help your customers move forward with your product.

    Read Article
  • Not Having Strategic Conversations with Customers? Here’s How to Fix That

    Not Having Strategic Conversations with Customers? Here’s How to Fix That

    Some techniques that customer success executives can use to help CSMs be equipped for strategic conversations with key customer accounts.

    Read Article
  • Static vs. Dynamic Segmentation Models for Customer Success

    Static vs. Dynamic Segmentation Models for Customer Success

    Paired with well-defined high-touch and low-touch engagement models, a reliable account segmentation model allows Customer Success Managers’ time and attention to be where it needs to be.

    Read Article
  • Putting Customer Pain Points at the Centre of Your New Product

    Putting Customer Pain Points at the Centre of Your New Product

    Every marketplace has its gaps or customer pain points. Any new entrant to a market will have to scour the market for existing gaps and attempt to fill them with their business.

    Read Article
  • How to Get Your Customer Success Budget Increased

    How to Get Your Customer Success Budget Increased

    Many customer success teams often struggle with communicating their value and thereby never get their budget fully approved. In return, this impedes their ability to scale. Here's how to get started.

    Read Article
  • loading
    Loading More...