Amity Blog

Best practices and tips from the customer success experts at Amity. Our blog has incredibly valuable information for your business.

  • Maintaining Proactive Customer Success in a Fast-Growing Startup

    Maintaining Proactive Customer Success in a Fast-Growing Startup

    Complexity is the enemy of scaling. To make sure your Customer Success team stays on track while your company grows, keep in mind these two factors: capabilities and capacities.

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  • Customer Success of Things - Some Definitions

    Customer Success of Things - Some Definitions

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  • Boosting Your Day to Day Productivity as a CSM

    Boosting Your Day to Day Productivity as a CSM

    Optimizing productivity is important in any role but it requires particular attention in the world of customer success. I’ve gathered these productivity tips from my network of experienced CSMs.

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  • Inside Customer Success: test IO

    Inside Customer Success: test IO

    Implementing Customer Success Management has revolutionized the way test IO relates to its customers and builds relationships. Test IO's CEO and COO tell Amity what Customer Success means to them.

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  • 6 Remedies for Unhealthy Customer Symptoms

    6 Remedies for Unhealthy Customer Symptoms

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    Churn got
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  • 5 Tips to Help Customers with Goal-Setting in 2017

    5 Tips to Help Customers with Goal-Setting in 2017

    Goals help customers achieve success. They make it possible to align expectations. They focus efforts on what’s most important. Later, they will help to evaluate a customer’s progress and value.

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  • A Simple Recipe For Success

    A Simple Recipe For Success

    Customer Success teams cannot succeed if they are operating in a vacuum. I will repeat this statement: Customer Success teams cannot succeed if they are operating in a vacuum.

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  • 2016 Rewind: The Best Of The Best

    2016 Rewind: The Best Of The Best

    Now you know where to start when looking for some holiday readings and new year resolutions!

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  • What Do Your Customers Need to Know?

    What Do Your Customers Need to Know?

    One of the keys to effective communication, regardless of audience, is listening. As Customer Success Managers we often talk more than we listen, and we sometimes make assumptions that we shouldn't.

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  • A Week in the Life of an InVision Customer Success Manager

    A Week in the Life of an InVision Customer Success Manager

    At InVision, our customer success team is responsible for managing the relationships with our most important users: Enterprise customers. This is our most advanced product available.

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  • Why Every CSM Is Missing Out for Not Being an Employee Advocate

    Why Every CSM Is Missing Out for Not Being an Employee Advocate

    An advocacy program can be especially advantageous for employees in customer-facing roles such as customer success managers (CSMs).

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  • How Top SaaS Companies Use Customer Success to Answer Their Biggest Marketing Problems

    How Top SaaS Companies Use Customer Success to Answer Their Biggest Marketing Problems

    Why waste thousands of dollars and hours trying to figure out what your ideal customers want to hear, when you can look inwards at your own team and customers for marketing inspiration.

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  • How to Deliver Mind-Blowing QBRs

    How to Deliver Mind-Blowing QBRs

    Quarterly or Executive Business Reviews are an essential part of every Customer Success Manager's life. QBRs are your chance to demonstrate your value to your customer.

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  • Just Implemented a Customer Success Platform, Now What?

    Just Implemented a Customer Success Platform, Now What?

    For those just getting a Customer Success platform or reporting system up and running, deciding what metrics to track can be confusing, as there are so many data points in Customer Success.

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  • Why Innovative Companies Invest in Customer Success

    Why Innovative Companies Invest in Customer Success

    Without a longstanding reputation and proven track record, customers are likely to blame the innovators for the failure of the technology despite their own negligence in using it.

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  • Customer Success Battle Scars: Communicate, Communicate, Communicate

    Customer Success Battle Scars: Communicate, Communicate, Communicate

    While many in customer success are seeking an innovative approach to solve all of their problems, there are leadership basics that everyone needs to incorporate into their regular routines.

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  • How Your Customer Success Team Can Help With Account-Based Marketing

    How Your Customer Success Team Can Help With Account-Based Marketing

    If your company has a customer success team and you plan on incorporating account-based marketing as part of your strategy, it would be pure madness not to have these two departments working together.

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  • 5 Valuable Insights to Spotlight Customer Growth [Infographic]

    5 Valuable Insights to Spotlight Customer Growth [Infographic]

    As we are aware, SaaS and other recurring revenue models have three core stages critical to their success – acquiring customers, retaining customers and monetizing customers.

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  • How, Why and When Should You Say "Thank You" To Your Customer?

    How, Why and When Should You Say "Thank You" To Your Customer?

    One of the most important role and responsibility of Customer Success is to build trusting relationships with customers. A simple step can help you get started: showing gratitude.

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  • 7 Strategies to Benchmark SaaS Customers to Success

    7 Strategies to Benchmark SaaS Customers to Success

    The comparative insights from customer benchmarking motivate customers to make changes that produce better outcomes with their solutions and helps Customer Success Managers to deliver value.

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