Amity Blog

Best practices and tips from the customer success experts at Amity. Our blog has incredibly valuable information for your business.

  • Client Success 101: Building Strong, Personal Relationships

    Client Success 101: Building Strong, Personal Relationships

    A fallout of the ‘digital age’ for businesses and Customer Relationships is that while we can now communicate with others faster and more efficiently than ever before, we are doing so with less care.

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  • Empowering One Another - Marketing and Customer Success

    Empowering One Another - Marketing and Customer Success

    Learning from the extensive knowledge that Customer Success has of what an ideal customer looks like, Marketing can improve its messaging and targeting strategies to attract better customers.

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  • Rules for Increasing Retention and Creating Growth Within Existing Accounts

    Rules for Increasing Retention and Creating Growth Within Existing Accounts

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  • 6 TED Talks That Are Surprisingly Relevant to Customer Success

    6 TED Talks That Are Surprisingly Relevant to Customer Success

    Customer Success isn't just about Customer Success, it's about skills, learning, growth, people, and more. Here are some TED Talks about some other life things, but that will help you as a CSM.

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  • [Infographic] The 4 Stages of Scaling Customer Success

    [Infographic] The 4 Stages of Scaling Customer Success

    It's never too early to be thinking about Customer Success at scale. From Day 1, a truly customer-centric company should ensure that Customer Success Operations are engrained in its DNA.

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    Churn got
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  • A Beginner’s Guide to Churn Mitigation

    A Beginner’s Guide to Churn Mitigation

    High retention rates are the best way to achieve business success. Here are the top 10 ways to achieve business success my minimizing and mitigating customer churn.

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  • What's The Best Way To Handle Software Outages?

    What's The Best Way To Handle Software Outages?

    When your SaaS application goes down, the responsibility of Customer Success is to save face and mitigate the damages for customer relationships and retention.

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  • 3 Simple Ways To Promote Productivity And Proactiveness

    3 Simple Ways To Promote Productivity And Proactiveness

    Specific steps one needs to take to be less reactive and how they'll help customer success teams to scale through increased CSM productivity and proactivity.

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  • 10 Leaders' Advice on Getting Started in Customer Success

    10 Leaders' Advice on Getting Started in Customer Success

    We asked 10 Customer Success Leaders with proven track records of building and growing thriving Customer Success Organizations "what's one piece of advice you wish you'd been given when you started?"

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  • Inside Customer Success: Sysomos

    Inside Customer Success: Sysomos

    David Follert, Manager of Customer Success at Sysomos tells us how Customer Success became a pillar of Sysomos’ culture and how his team's structure and priorities have evolved over the years.

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  • Becoming a Customer-Centric Organization in 7 GIFs

    Becoming a Customer-Centric Organization in 7 GIFs

    When a customer-centric organization is taking shape, everyone should formulate a mindset to simply ask themselves on a daily basis – “What is my contribution to ‘customer’ today?”

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  • 6 Building Blocks of Long-Lasting Customer Relationships

    6 Building Blocks of Long-Lasting Customer Relationships

    Remember that a solid customer relationship will drive loyalty and high levels of retention. These 6 building blocks of long-lasting customer relations will help you keep the right focus.

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  • Designing an Actionable Customer Health Model

    Designing an Actionable Customer Health Model

    Designing an actionable customer health model is imperative to delivering efficient Customer Success. Here are 6 steps to creating or defining your own customer health model.

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  • Customer Success of Things – A Darwinian Evolution Approach

    Customer Success of Things – A Darwinian Evolution Approach

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  • Three Truths Proving Why Companies Should Be Customer-Centric

    Three Truths Proving Why Companies Should Be Customer-Centric

    Customer-Centric Companies seek to understand the world through their customers' eyes. Organizations that achieve this level of customer engagement are more innovative and more profitable.

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  • [Infographic] A Quick Guide to Customer Data

    [Infographic] A Quick Guide to Customer Data

    In order to activate and leverage customer data for success, you need to start by collecting the right data. The customer data you collect and leverage has a great impact on the success of your team.

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  • Are You Suffering From Customer Overload?

    Are You Suffering From Customer Overload?

    For fast-growing SaaS companies, life is good in many ways. It means there is healthy demand for the product and sales are climbing. The best part is that the revenue is a recurring cash flow.

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  • How Does Customer Success Technology Impact Your Organization?

    How Does Customer Success Technology Impact Your Organization?

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  • The Fundamental Flaw of Proactive Customer Success

    The Fundamental Flaw of Proactive Customer Success

    The flaw of proactive customer success management is the assumption that the customer success team can determine its own proactive destiny. The problem typically requires a new strategy.

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  • The Truth About Churn: Getting Dumped By Your Customer

    The Truth About Churn: Getting Dumped By Your Customer

    For valentine's day, we’re looking at churn straight in the eyes. Hope this helps you get over your last customer heartbreak, and you can turn that churn rate upside down.

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