Amity Blog

Best practices and tips from the customer success experts at Amity. Our blog has incredibly valuable information for your business.

  • “Help Me Help You!” The Best Kept Secret of Customers Success

    “Help Me Help You!” The Best Kept Secret of Customers Success

    There comes a time when your customer doesn’t collaborate with you enough in order to achieve their desired outcomes. You need the right tools in place to drive a joint accountability with your client

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  • 10 Must-Read Articles for Junior Customer Success Managers

    10 Must-Read Articles for Junior Customer Success Managers

    More and more new grads are looking at the industry as an opportunity to have a real impact and jumpstart their careers. Here are 10 blog posts that every new CSM should read.

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  • The Power of Company Culture

    The Power of Company Culture

    Company culture has a profound effect on your customer’s experience and your CSM’s ability to “practice” Customer Success. But a customer focused value statement is not enough.

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  • What Makes a Great Customer Success Leader?

    What Makes a Great Customer Success Leader?

    Being a terrific CSM isn't enough to make you a great leader. If you want to grow into a Director or VP of Customer Success, make sure you’ve got (or build) skills in these 5 areas.

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  • Does Engagement Have an Absolute Value?

    Does Engagement Have an Absolute Value?

    Tracking customer engagement can be tricky, how do you give engagements a value when users can reach out for positive or negative reasons? We asked our CCO about the absolute value of engagement.

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  • How Customer Success Helps Sales Secure New Business

    How Customer Success Helps Sales Secure New Business

    Customer Success can not only power retention and expansion, but it will also allow your Sales team to acquire new business more efficiently. Here's how a CS organization will get you more logos.

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  • How to Kick Things Off with Your Customers

    How to Kick Things Off with Your Customers

    From collaborating with Sales to preparing your first customer calls, here are some best practices to help you navigate your first few days with a new customer.

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  • How Would You Die On Game Of Thrones?

    How Would You Die On Game Of Thrones?

    While it appears that all men must die on Game of Thrones, not all customers must churn. The battle against churn is not easily won, but Customer Success Managers are constantly arming themselves.

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  • Nailing Your Customer Success Job Transition

    Nailing Your Customer Success Job Transition

    So you have decided to take the leap and switch companies. Now, what!? Below are 8 steps that will help you transition smoothly while making yourself valuable as rapidly as possible.

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  • Team Management Tips for Amazing Customer Success Leadership

    Team Management Tips for Amazing Customer Success Leadership

    Managing a team is never an easy task. Customer Success leaders take responsibility for delivering advice and career development opportunities to their teams; hiring and onboarding; and much more.

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  • The QBR Mistakes You Need To Stop Making

    The QBR Mistakes You Need To Stop Making

    We asked leading Customer Success experts to share the biggest QBR mistakes Customer Success teams are guilty of, and how to avoid them moving forward.

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  • What You Should Learn From a Breakup

    What You Should Learn From a Breakup

    When you go through a breakup, you should take the time to reflect and learn. Churn can, in fact, be your ultimate churn mitigation tool. Turn that lagging data into leading indicators.

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  • How to Get More From Your Net Promoter Score Program

    How to Get More From Your Net Promoter Score Program

    One reason why Customer Success teams pay close attention to NPS is that it can indicate an existing risk of churn. Yet, there’s more you can do to power up your Customer Health Score and NPS program.

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  • The 4 Traits of a Great Customer Success Mindset

    The 4 Traits of a Great Customer Success Mindset

    What’s the secret to great customer success? It starts with great customers – the ones that realize true value from your solution, provide invaluable product feedback and are the most vocal advocates.

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  • A Practical Framework to Calculate Customer Maturity Index

    A Practical Framework to Calculate Customer Maturity Index

    This post will explain how to calculate a Customer Maturity Index, how to design a comprehensive framework to combine insights, and how to develop playbooks to address customers’ needs based on them.

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  • Your Toolkit for Proactive Customer Success

    Your Toolkit for Proactive Customer Success

    A proactive Customer Success organization is one that doesn’t wait for problems to arise. Here are the 5 elements of a proactive Customer Success Manager’s toolkit.

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  • What Makes For a Great Customer Success Plan?

    What Makes For a Great Customer Success Plan?

    A customer success plan is a blueprint by which both you and your customer can achieve mutual success. Here's what a great Customer Success Plan looks like.

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  • Why You Must Assess Your Customers' Maturity to Serve Them Well

    Why You Must Assess Your Customers' Maturity to Serve Them Well

    This post explains how the concept of Customer Maturity is the natural next phase along the evolution of the Customer Success profession.

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  • User Adoption & The 20-Year Renewal

    User Adoption & The 20-Year Renewal

    Who wouldn’t like to secure 20 years’ worth of renewals with each of their customers? If you sell SaaS, this not only doable, but it should be your goal from the very beginning

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  • Segmenting Your Customer Base to Scale

    Segmenting Your Customer Base to Scale

    To scale your Customer Success team, you will need to segment your customers and apply the appropriate engagement model.

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