Amity Blog

Best practices and tips from the customer success experts at Amity. Our blog has incredibly valuable information for your business.

  • Your Toolkit for Proactive Customer Success

    Your Toolkit for Proactive Customer Success

    A proactive Customer Success organization is one that doesn’t wait for problems to arise. Here are the 5 elements of a proactive Customer Success Manager’s toolkit.

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  • What Makes For a Great Customer Success Plan?

    What Makes For a Great Customer Success Plan?

    A customer success plan is a blueprint by which both you and your customer can achieve mutual success. Here's what a great Customer Success Plan looks like.

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  • Why You Must Assess Your Customers' Maturity to Serve Them Well

    Why You Must Assess Your Customers' Maturity to Serve Them Well

    This post explains how the concept of Customer Maturity is the natural next phase along the evolution of the Customer Success profession.

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  • User Adoption & The 20-Year Renewal

    User Adoption & The 20-Year Renewal

    Who wouldn’t like to secure 20 years’ worth of renewals with each of their customers? If you sell SaaS, this not only doable, but it should be your goal from the very beginning

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  • Segmenting Your Customer Base to Scale

    Segmenting Your Customer Base to Scale

    To scale your Customer Success team, you will need to segment your customers and apply the appropriate engagement model.

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  • Why Your Customer Health Score is Probably Useless

    Why Your Customer Health Score is Probably Useless

    Most Customer Success organizations are missing a important dimension when segmenting their customers: the maturity of the customer, which we call the Customer Maturity Index (CMI).

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  • Are Playbooks The Key to Customer Success?

    Are Playbooks The Key to Customer Success?

    Playbooks are a CSM’s best friends. When leveraged properly, playbooks allow CSMs to spend less time planning and worrying, and more time actually getting stuff done. Are Playbooks the key to success?

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  • Running Your Customer Success Org at Peak Efficiency

    Running Your Customer Success Org at Peak Efficiency

    There are many things that you can do to help your Customer Operations Organization run at peak efficiencies. Below are three simple steps to get you started down the journey of operationalizing.

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  • A Recipe for Customer Health Scoring

    A Recipe for Customer Health Scoring

    In Customer Success, setting trap wires to notify you when your customer isn’t doing so well can save you lots of time, and lots of pain. Your early warning system should reflect what matters to you.

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  •  Operationalizing a High Volume Onboarding Team

    Operationalizing a High Volume Onboarding Team

    Do you think it’s impossible to set-up an efficient, consulting focused onboarding program for your smallest SaaS customers? Think again.

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  • [INFOGRAPHIC] 10 Tips For Customer Success Automation

    [INFOGRAPHIC] 10 Tips For Customer Success Automation

    Automation empowers Customer Success Managers to do what they’re good at, so here are 10 quick tips to get started with Customer Success automation for data, processes, and customer journey tracking.

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  • Customer Success in the Business-to-Government Sector

    Customer Success in the Business-to-Government Sector

    There is an even smaller, third group of customer success managers and professionals and their numbers will grow as time goes by – those who work in the business-to-government sector, or B2G.

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  •  The Best Time Management Techniques for Customer Success Professionals

    The Best Time Management Techniques for Customer Success Professionals

    As a Customer Success Manager, there’s a lot you can do to take ownership of your schedule and do what needs to get done. Take a look at these time-management techniques for Customer Success Managers.

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  • 5 Questions To Help You Measure Customer Adoption

    5 Questions To Help You Measure Customer Adoption

    Once you’ve mapped an ideal adoption phase, it can still be difficult to know if your team is thinking about adoption the right way. Here are 5 questions to keep in mind:

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  • 5 Powerful Videos That Spotlight Customer Advocacy

    5 Powerful Videos That Spotlight Customer Advocacy

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  • 10 Leaders Share Their Customer Success Career Paths

    10 Leaders Share Their Customer Success Career Paths

    Not only can it be difficult to get started in Customer Success, it’s also challenging to have a clear idea of what your career path should look like. Here are 10 Leaders' Customer Success Stories.

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  • In Customer Success, Is Bragging Such a Bad Thing?

    In Customer Success, Is Bragging Such a Bad Thing?

    Fundamentally, it isn’t about you at all. When demonstrating the value you are creating for your customer, make sure that the entire goal is to move them forward, towards even greater success.

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  • Measuring Your Success With CSM KPIs

    Measuring Your Success With CSM KPIs

    A key performance indicator is a measurement of your team’s most essential goals and objectives. Take a look at these general guidelines on building your own KPIs for your Customer Success team.

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  • Unconventional Wisdom: 5 Steps for Developing a Powerful Adoption Playbook

    Unconventional Wisdom: 5 Steps for Developing a Powerful Adoption Playbook

    It's time to rethink some major assumptions and turn conventional wisdom on its head when it comes to how buyers and sellers of software approach user adoption. Develop a powerful adoption playbook.

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  • Expert Tips: Setting Goals With Your Customers

    Expert Tips: Setting Goals With Your Customers

    Success is nearly unattainable without set goals. We sat down with Wynne Brown, Director of Customer Success at Seal, to learn what her pro-tips for setting goals with customers are.

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