Webinars

Watch our webinars in replay to help you better understand how you can manage, engage and drive value with your customers.

  • Building Skills in Customer Success Leadership Webinar Recording59:04

    Building Skills in Customer Success Leadership Webinar Recording

    This webinar focuses on how to tailor core management areas to customer success, and how to pick up skills in these areas if you don’t have leadership experience.

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  • [Webinar Replay]

    Building Skill in Customer Success Leadership

    Watch The Replay
  • Building Skills in Customer Success Leadership Webinar Slides

    Building Skills in Customer Success Leadership Webinar Slides

    Are you a new customer success leader, or a CSM who aspires to move into a management role? Are you an experienced executive who moved into customer success from another discipline like sales or produ

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  • 10 Lessons for Your Startup Customer Success Game Plan Webinar Recording1:01:08

    10 Lessons for Your Startup Customer Success Game Plan Webinar Recording

    The startup days are the most exciting, yet most chaotic ones. You need to establish brand recognition, build a loyal customer base of early adopters, all the while reaching product-market fit on tigh

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  • 10 Lessons for Your Startup Customer Success Game Plan Webinar Slides

    10 Lessons for Your Startup Customer Success Game Plan Webinar Slides

    The startup days are the most exciting, yet most chaotic ones. You need to establish brand recognition, build a loyal customer base of early adopters, all the while reaching product-market fit on tigh

    View Presentation
  • 5 Ways to Modernize Your Net Promoter Program Webinar Recording56:35

    5 Ways to Modernize Your Net Promoter Program Webinar Recording

    This webinar goes beyond the basics to show you how to leverage NPS in a fresh way to super-charge Customer Success.

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  • 5 Ways to Modernize Your Net Promoter Program Webinar Slides

    5 Ways to Modernize Your Net Promoter Program Webinar Slides

    This webinar goes beyond the basics to show you how to leverage NPS in a fresh way to super-charge Customer Success.

    View Presentation
  • The Definitive How-To For Account Segmentation Webinar Recording53:23

    The Definitive How-To For Account Segmentation Webinar Recording

    As an individual CSM looking to leverage segmentation for your account portfolio or an executive designing your company's overall segmentation model, this webinar will give you the tools you need.

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  • The Customer Success Playbooks You Need to Drive Adoption Webinar Recording59:30

    The Customer Success Playbooks You Need to Drive Adoption Webinar Recording

    In this webinar, Neil Jain and Aman Singh of Waterstone Management Group will share key insights and best practices around how to successfully drive adoption through Customer Success playbooks.

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  • The Customer Success Playbooks You Need to Drive Adoption Webinar Slides

    The Customer Success Playbooks You Need to Drive Adoption Webinar Slides

    In this webinar, Neil Jain and Aman Singh of Waterstone Management Group will share key insights and best practices around how to successfully drive adoption through Customer Success playbooks.

    View Presentation
  • Prompting Meaningful Engagements with Customer Benchmarking Webinar Recording54:23

    Prompting Meaningful Engagements with Customer Benchmarking Webinar Recording

    Benchmarking produces unique, comparative insights that get customers’ attention and motivate them to get more value from your SaaS solution.

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  • Prompting Meaningful Engagements with Customer Benchmarking Webinar Slides

    Prompting Meaningful Engagements with Customer Benchmarking Webinar Slides

    Benchmarking produces unique, comparative insights that get customers’ attention and motivate them to get more value from their solutions.

    View Presentation
  • How to Proactively Handle Customer Feedback for Success Webinar Recording49:57

    How to Proactively Handle Customer Feedback for Success Webinar Recording

    With a few simple processes, you can collect, measure, and understand customer feedback. Open a goldmine of opportunities and be the hero your customers deserve.

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  • How to Proactively Handle Customer Feedback for Success Webinar Slides

    How to Proactively Handle Customer Feedback for Success Webinar Slides

    Whether it's feature requests, ideas, insights or general feedback, customers are an amazing source of data. Yet capturing and communicating this data effectively is a huge challenge in SaaS and often

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  • Building a Customer Onboarding Program: The Keys to Success Webinar Recording1:00:48

    Building a Customer Onboarding Program: The Keys to Success Webinar Recording

    Customer onboarding is crucial for SaaS companies looking to drive recurring revenue. It allows you to improve users’ time to value, which leads to increased renewals.

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  • Building a Customer Onboarding Program:  The Keys to Success Webinar Slides

    Building a Customer Onboarding Program: The Keys to Success Webinar Slides

    Customer onboarding is crucial for SaaS companies looking to drive recurring revenue. It allows you to improve users’ time to value, which leads to increased renewals. Now, that sounds great in theor

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  • Demonstrating Your Value to the Board and Getting Your Budget Approved Webinar Recording1:01:04

    Demonstrating Your Value to the Board and Getting Your Budget Approved Webinar Recording

    It's essential for growing Customer Success teams to know how to articulate their impact in order to get recognized and to gain access to more resources.

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  • Empowering Customer Success Managers as Adoption Coaches Webinar Recording1:03:28

    Empowering Customer Success Managers as Adoption Coaches Webinar Recording

    One of the most critical functions that Customer Success Managers perform is proactively driving user adoption within your customers' organizations. But how do you do this rapidly, effectively and at

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  • Empowering Customer Success Managers as Adoption Coaches Webinar Slides

    Empowering Customer Success Managers as Adoption Coaches Webinar Slides

    One of the most critical functions that Customer Success Managers perform is proactively driving user adoption within your customers' organizations. But how do you do this rapidly, effectively and at

    View Presentation
  • The Future of Customer Success is Agile Webinar Recording0:00

    The Future of Customer Success is Agile Webinar Recording

    In this webinar, Todd Eby explores how you can reinvent the way you approach delivering Customer Success using an agile mindset and framework.

    Watch Video
  • [Webinar Replay]

    Building Skill in Customer Success Leadership

    Watch The Replay
  • The Future of Customer Success is Agile Webinar Slides

    The Future of Customer Success is Agile Webinar Slides

    In this webinar, Todd Eby explores how you can reinvent the way you approach delivering Customer Success using an agile mindset and framework.

    View Presentation
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