Customer Success Resources
Customer success resources to help you better understand how you can manage, engage and drive value with your customers.
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54:23Watch VideoPrompting Meaningful Engagements with Customer Benchmarking Webinar Recording
Benchmarking produces unique, comparative insights that get customers’ attention and motivate them to get more value from your SaaS solution.
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WEBINAR
Save Your Seat
Amity & Waterstone
The Playbooks You Need to Drive Adoption
June 14 @ 1pm ET -
View PresentationPrompting Meaningful Engagements with Customer Benchmarking Webinar Slides
Benchmarking produces unique, comparative insights that get customers’ attention and motivate them to get more value from their solutions.
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49:57Watch VideoHow to Proactively Handle Customer Feedback for Success Webinar Recording
With a few simple processes, you can collect, measure, and understand customer feedback. Open a goldmine of opportunities and be the hero your customers deserve.
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View PresentationHow to Proactively Handle Customer Feedback for Success Webinar Slides
Whether it's feature requests, ideas, insights or general feedback, customers are an amazing source of data. Yet capturing and communicating this data effectively is a huge challenge in SaaS and often
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1:00:48Watch VideoBuilding a Customer Onboarding Program: The Keys to Success Webinar Recording
Customer onboarding is crucial for SaaS companies looking to drive recurring revenue. It allows you to improve users’ time to value, which leads to increased renewals.
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View PresentationBuilding a Customer Onboarding Program: The Keys to Success Webinar Slides
Customer onboarding is crucial for SaaS companies looking to drive recurring revenue. It allows you to improve users’ time to value, which leads to increased renewals. Now, that sounds great in theor
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1:01:04Watch VideoDemonstrating Your Value to the Board and Getting Your Budget Approved Webinar Recording
It's essential for growing Customer Success teams to know how to articulate their impact in order to get recognized and to gain access to more resources.
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1:03:28Watch VideoEmpowering Customer Success Managers as Adoption Coaches Webinar Recording
One of the most critical functions that Customer Success Managers perform is proactively driving user adoption within your customers' organizations. But how do you do this rapidly, effectively and at
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View PresentationEmpowering Customer Success Managers as Adoption Coaches Webinar Slides
One of the most critical functions that Customer Success Managers perform is proactively driving user adoption within your customers' organizations. But how do you do this rapidly, effectively and at
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Read Flipbook
Success Plan Template for Customer Success Teams
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0:00Watch VideoThe Future of Customer Success is Agile Webinar Recording
In this webinar, Todd Eby explores how you can reinvent the way you approach delivering Customer Success using an agile mindset and framework.
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View PresentationThe Future of Customer Success is Agile Webinar Slides
In this webinar, Todd Eby explores how you can reinvent the way you approach delivering Customer Success using an agile mindset and framework.
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Read Flipbook
Cheat Sheet: How to Drive Efficiency With Automated Customer Success Plays
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1:05:46Watch VideoHow to Drive Efficiency With Automated Customer Success Plays Webinar Recording
Automating success plays is a strong and reliable way to increase your efficiency while driving transparency and consistency throughout your customer engagements. From high touch to low touch engageme
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1:03:43Watch VideoHow to Define Your Key Customer Success Metrics And Goals Webinar Recording
Customer success should focus on client outcomes and satisfaction, but in order to do so effectively, it needs to be data-driven and tied to company key metrics.
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View PresentationHow to Define Your Key Customer Success Metrics And Goals Webinar Slides
Customer success should focus on client outcomes and satisfaction, but in order to do so effectively, it needs to be data-driven and tied to company key metrics. Team goals have the most impact and dr
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38:39Watch VideoInside Customer Success at test IO Webinar Recording
A year ago, test IO’s team decided to fully transition to a customer-centric proactive model. Their new philosophy has revolutionized the way they relate to their customers, and month after month, the
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58:54Watch VideoIts 2017 - Isn't It Time Your Customer Service Became Customer Success? Webinar Recording
Getting closer to and retaining your customers has never been a bigger priority, especially as your company charts greater revenue growth, contract renewals and lower churn.
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View PresentationIts 2017 - Isn't It Time Your Customer Service Became Customer Success? Webinar Slides
Getting closer to and retaining your customers has never been a bigger priority, especially as your company charts greater revenue growth, contract renewals and lower churn.
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WEBINAR
Save Your Seat
Amity & Waterstone
The Playbooks You Need to Drive Adoption
June 14 @ 1pm ET -
54:50Watch VideoHow to Define, Build, and Deliver a Remarkable Customer Experience Webinar Recording
In this webinar, Neil Jain of Waterstone shares practical advice to help companies best define their desired journey and close the gap between their existing and their desired customer experience.
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