Customer Success Resources

Customer success resources to help you better understand how you can manage, engage and drive value with your customers.

  • Its 2017 - Isn't It Time Your Customer Service Became Customer Success? Webinar Recording58:54

    Its 2017 - Isn't It Time Your Customer Service Became Customer Success? Webinar Recording

    Getting closer to and retaining your customers has never been a bigger priority, especially as your company charts greater revenue growth, contract renewals and lower churn.

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  • Attend one of our public demos
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  • Its 2017 - Isn't It Time Your Customer Service Became Customer Success? Webinar Slides

    Its 2017 - Isn't It Time Your Customer Service Became Customer Success? Webinar Slides

    Getting closer to and retaining your customers has never been a bigger priority, especially as your company charts greater revenue growth, contract renewals and lower churn.

    View Presentation
  • How to Define, Build, and Deliver a Remarkable Customer Experience Webinar Recording54:50

    How to Define, Build, and Deliver a Remarkable Customer Experience Webinar Recording

    In this webinar, Neil Jain of Waterstone shares practical advice to help companies best define their desired journey and close the gap between their existing and their desired customer experience.

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  • How to Define, Build, and Deliver a Remarkable Customer Experience Webinar Slides

    How to Define, Build, and Deliver a Remarkable Customer Experience Webinar Slides

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  • Managing a Fast Growing Customer Success Team Webinar Recording51:55

    Managing a Fast Growing Customer Success Team Webinar Recording

    The abilities of your team expand as your SaaS business grows, but managing a fast-growing team has many challenges. More people means more processes to implement, more metrics to monitor.

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  • Managing a Fast Growing Customer Success Team Webinar Slides

    Managing a Fast Growing Customer Success Team Webinar Slides

    The abilities of your team expand as your SaaS business grows, but managing a fast-growing team has many challenges. More people means more processes to implement, more metrics to monitor, and more ef

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  • Amity Fall 2016 Product Update Recording15:22

    Amity Fall 2016 Product Update Recording

    This fall has been a busy one for Amity, and we’re very proud of the exciting features that we built for you. Now, you can do even more, with less effort.

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  • How To Grow Your Career In Customer Success Webinar Recording58:57

    How To Grow Your Career In Customer Success Webinar Recording

    Customer Success is a relatively new field, and it isn't always easy for Customer Success Managers to know what the best strategies for career advancement are.

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  • How To Grow Your Career In Customer Success Webinar Slides

    How To Grow Your Career In Customer Success Webinar Slides

    Customer Success is a relatively new field, and it isn't always easy for Customer Success Managers to know what the best strategies for career advancement are.

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  • 10 Strategies for Scaling Customer Success Webinar Recording55:17

    10 Strategies for Scaling Customer Success Webinar Recording

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  • 10 Strategies for Scaling Customer Success Webinar Slides

    10 Strategies for Scaling Customer Success Webinar Slides

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  • Choosing a Customer Success Manager Compensation Plan Webinar Recording0:00

    Choosing a Customer Success Manager Compensation Plan Webinar Recording

    Variable compensation is common in sales organizations, but a topic of hot debate among Customer Success leaders. Does a commission plan lead to behavior that negatively impacts your customers?

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  • Choosing a Customer Success Manager Compensation Plan Webinar Slides

    Choosing a Customer Success Manager Compensation Plan Webinar Slides

    Variable compensation is common in sales organizations, but a topic of hot debate among Customer Success leaders. Does a commission plan lead to behavior that negatively impacts your customers?

    View Presentation
  • 10 Best Practices to Add Automation to your Customer Success Process Webinar Recording45:47

    10 Best Practices to Add Automation to your Customer Success Process Webinar Recording

    Automation can simplify your Customer Success operations. When adding automation your Customer Success process, taking the right steps can help you save time and money. When done wrong, CS automation

    Watch Video
  • 10 Best Practices to Add Automation to Your Customer Success Process Webinar Slides

    10 Best Practices to Add Automation to Your Customer Success Process Webinar Slides

    Automation can simplify your Customer Success operations. When adding automation your Customer Success process, taking the right steps can help you save time and money. When done wrong, CS automation

    View Presentation
  • How to Deliver Value and Avoid Frustration in Your Quarterly Business Reviews Webinar Recording0:00

    How to Deliver Value and Avoid Frustration in Your Quarterly Business Reviews Webinar Recording

    Many Customer Success Managers work under the assumption that setting aside a couple of hours once a quarter to meet with an important customer can only be a good thing. Think again.

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  • How to Deliver Value and Avoid Frustration in Your Quarterly Business Reviews Webinar Slides

    How to Deliver Value and Avoid Frustration in Your Quarterly Business Reviews Webinar Slides

    If done incorrectly, the Quarterly or Executive Business Review can end up wasting time, creating customer frustration and damaging relationships.

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  • Customer Success as a Profit Center Webinar Recording41:39

    Customer Success as a Profit Center Webinar Recording

    Although originally conceived as a cost center, Customer Success has become a source of revenue for those who know how to make it profitable.

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  • Customer Success as a Profit Center Webinar Slides

    Customer Success as a Profit Center Webinar Slides

    Although originally conceived as a cost center, Customer Success has become a source of revenue for those who know how to make it profitable.

    View Presentation
  • Attend one of our public demos
    and get an

    ~ amazing ~

    Customer Success Hero T-Shirt

    Attend a Demo
  • 10 Best Practices For Calculating your Customer Health Scores Webinar Recording45:36

    10 Best Practices For Calculating your Customer Health Scores Webinar Recording

    How do you know if a customer is healthy? Well... by referring to their Customer Health Score, of course. When you're considering whether to establish a Customer Health Score, typically your end goal

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