Nerissa Martin

Nerissa is half of the Technical Customer Success team at Uberflip. She regularly contributes to multiple personal notebooks, her Evernote account, and the comment section on Gawker. In her spare time she works on making her apartment look like a Pinterest board and writing her first novel.

  • B2B Trends & Customer Success

    B2B Trends & Customer Success

    Now that we’re halfway through 2016, we can check in on how accurate some of those 2015 predictions were, and how those trends are impacting Customer Success.

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  • Putting the “Marketing” in Customer Success - Beyond the Perfect Email

    Putting the “Marketing” in Customer Success - Beyond the Perfect Email

    On the other end of the marketing funnel… is another funnel. If marketing and sales drives the marketing funnel, you could make the argument that the other end is driven by the customer success team.

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