Amity Team

Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.

  • Building Skills in Customer Success Leadership Webinar Slides

    Building Skills in Customer Success Leadership Webinar Slides

    Are you a new customer success leader, or a CSM who aspires to move into a management role? Are you an experienced executive who moved into customer success from another discipline like sales or produ

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  • Building Skills in Customer Success Leadership Webinar Recording59:04

    Building Skills in Customer Success Leadership Webinar Recording

    This webinar focuses on how to tailor core management areas to customer success, and how to pick up skills in these areas if you don’t have leadership experience.

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  • 10 Lessons for Your Startup Customer Success Game Plan Webinar Recording1:01:08

    10 Lessons for Your Startup Customer Success Game Plan Webinar Recording

    The startup days are the most exciting, yet most chaotic ones. You need to establish brand recognition, build a loyal customer base of early adopters, all the while reaching product-market fit on tigh

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  • 5 Ways to Modernize Your Net Promoter Program Webinar Slides

    5 Ways to Modernize Your Net Promoter Program Webinar Slides

    This webinar goes beyond the basics to show you how to leverage NPS in a fresh way to super-charge Customer Success.

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  • Your Toolkit for Proactive Customer Success

    Your Toolkit for Proactive Customer Success

    A proactive Customer Success organization is one that doesn’t wait for problems to arise. Here are the 5 elements of a proactive Customer Success Manager’s toolkit.

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  • A Recipe for Customer Health Scoring

    A Recipe for Customer Health Scoring

    In Customer Success, setting trap wires to notify you when your customer isn’t doing so well can save you lots of time, and lots of pain. Your early warning system should reflect what matters to you.

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  • [INFOGRAPHIC] 10 Tips For Customer Success Automation

    [INFOGRAPHIC] 10 Tips For Customer Success Automation

    Automation empowers Customer Success Managers to do what they’re good at, so here are 10 quick tips to get started with Customer Success automation for data, processes, and customer journey tracking.

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  • How to Proactively Handle Customer Feedback for Success Webinar Recording49:57

    How to Proactively Handle Customer Feedback for Success Webinar Recording

    With a few simple processes, you can collect, measure, and understand customer feedback. Open a goldmine of opportunities and be the hero your customers deserve.

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  • Demonstrating Your Value to the Board and Getting Your Budget Approved Webinar Recording1:01:04

    Demonstrating Your Value to the Board and Getting Your Budget Approved Webinar Recording

    It's essential for growing Customer Success teams to know how to articulate their impact in order to get recognized and to gain access to more resources.

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  • Empowering Customer Success Managers as Adoption Coaches Webinar Slides

    Empowering Customer Success Managers as Adoption Coaches Webinar Slides

    One of the most critical functions that Customer Success Managers perform is proactively driving user adoption within your customers' organizations. But how do you do this rapidly, effectively and at

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  • [Infographic] The 4 Stages of Scaling Customer Success

    [Infographic] The 4 Stages of Scaling Customer Success

    It's never too early to be thinking about Customer Success at scale. From Day 1, a truly customer-centric company should ensure that Customer Success Operations are engrained in its DNA.

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  • The Future of Customer Success is Agile Webinar Slides

    The Future of Customer Success is Agile Webinar Slides

    In this webinar, Todd Eby explores how you can reinvent the way you approach delivering Customer Success using an agile mindset and framework.

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  • The Future of Customer Success is Agile Webinar Recording0:00

    The Future of Customer Success is Agile Webinar Recording

    In this webinar, Todd Eby explores how you can reinvent the way you approach delivering Customer Success using an agile mindset and framework.

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  • How to Drive Efficiency With Automated Customer Success Plays Webinar Recording1:05:46

    How to Drive Efficiency With Automated Customer Success Plays Webinar Recording

    Automating success plays is a strong and reliable way to increase your efficiency while driving transparency and consistency throughout your customer engagements. From high touch to low touch engageme

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  • How to Define Your Key Customer Success Metrics And Goals Webinar Slides

    How to Define Your Key Customer Success Metrics And Goals Webinar Slides

    Customer success should focus on client outcomes and satisfaction, but in order to do so effectively, it needs to be data-driven and tied to company key metrics. Team goals have the most impact and dr

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  • How to Define Your Key Customer Success Metrics And Goals Webinar Recording1:03:43

    How to Define Your Key Customer Success Metrics And Goals Webinar Recording

    Customer success should focus on client outcomes and satisfaction, but in order to do so effectively, it needs to be data-driven and tied to company key metrics.

    Watch Video
  • Inside Customer Success at test IO Webinar Recording38:39

    Inside Customer Success at test IO Webinar Recording

    A year ago, test IO’s team decided to fully transition to a customer-centric proactive model. Their new philosophy has revolutionized the way they relate to their customers, and month after month, the

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  • Its 2017 - Isn't It Time Your Customer Service Became Customer Success? Webinar Slides

    Its 2017 - Isn't It Time Your Customer Service Became Customer Success? Webinar Slides

    Getting closer to and retaining your customers has never been a bigger priority, especially as your company charts greater revenue growth, contract renewals and lower churn.

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  • Its 2017 - Isn't It Time Your Customer Service Became Customer Success? Webinar Recording58:54

    Its 2017 - Isn't It Time Your Customer Service Became Customer Success? Webinar Recording

    Getting closer to and retaining your customers has never been a bigger priority, especially as your company charts greater revenue growth, contract renewals and lower churn.

    Watch Video
  • How to Define, Build, and Deliver a Remarkable Customer Experience Webinar Recording54:50

    How to Define, Build, and Deliver a Remarkable Customer Experience Webinar Recording

    In this webinar, Neil Jain of Waterstone shares practical advice to help companies best define their desired journey and close the gap between their existing and their desired customer experience.

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