Amity Team

Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.

  • How to Proactively Handle Customer Feedback for Success Webinar Recording49:57

    How to Proactively Handle Customer Feedback for Success Webinar Recording

    With a few simple processes, you can collect, measure, and understand customer feedback. Open a goldmine of opportunities and be the hero your customers deserve.

    Watch Video
  • Demonstrating Your Value to the Board and Getting Your Budget Approved Webinar Recording1:01:04

    Demonstrating Your Value to the Board and Getting Your Budget Approved Webinar Recording

    It's essential for growing Customer Success teams to know how to articulate their impact in order to get recognized and to gain access to more resources.

    Watch Video
  • Empowering Customer Success Managers as Adoption Coaches Webinar Slides

    Empowering Customer Success Managers as Adoption Coaches Webinar Slides

    One of the most critical functions that Customer Success Managers perform is proactively driving user adoption within your customers' organizations. But how do you do this rapidly, effectively and at

    View Presentation
  • [Infographic] The 4 Stages of Scaling Customer Success

    [Infographic] The 4 Stages of Scaling Customer Success

    It's never too early to be thinking about Customer Success at scale. From Day 1, a truly customer-centric company should ensure that Customer Success Operations are engrained in its DNA.

    Read Article
  • The Future of Customer Success is Agile Webinar Slides

    The Future of Customer Success is Agile Webinar Slides

    In this webinar, Todd Eby explores how you can reinvent the way you approach delivering Customer Success using an agile mindset and framework.

    View Presentation
  • The Future of Customer Success is Agile Webinar Recording0:00

    The Future of Customer Success is Agile Webinar Recording

    In this webinar, Todd Eby explores how you can reinvent the way you approach delivering Customer Success using an agile mindset and framework.

    Watch Video
  • How to Drive Efficiency With Automated Customer Success Plays Webinar Recording1:05:46

    How to Drive Efficiency With Automated Customer Success Plays Webinar Recording

    Automating success plays is a strong and reliable way to increase your efficiency while driving transparency and consistency throughout your customer engagements. From high touch to low touch engageme

    Watch Video
  • How to Define Your Key Customer Success Metrics And Goals Webinar Slides

    How to Define Your Key Customer Success Metrics And Goals Webinar Slides

    Customer success should focus on client outcomes and satisfaction, but in order to do so effectively, it needs to be data-driven and tied to company key metrics. Team goals have the most impact and dr

    View Presentation
  • How to Define Your Key Customer Success Metrics And Goals Webinar Recording1:03:43

    How to Define Your Key Customer Success Metrics And Goals Webinar Recording

    Customer success should focus on client outcomes and satisfaction, but in order to do so effectively, it needs to be data-driven and tied to company key metrics.

    Watch Video
  • Inside Customer Success at test IO Webinar Recording38:39

    Inside Customer Success at test IO Webinar Recording

    A year ago, test IO’s team decided to fully transition to a customer-centric proactive model. Their new philosophy has revolutionized the way they relate to their customers, and month after month, the

    Watch Video
  • Its 2017 - Isn't It Time Your Customer Service Became Customer Success? Webinar Slides

    Its 2017 - Isn't It Time Your Customer Service Became Customer Success? Webinar Slides

    Getting closer to and retaining your customers has never been a bigger priority, especially as your company charts greater revenue growth, contract renewals and lower churn.

    View Presentation
  • Its 2017 - Isn't It Time Your Customer Service Became Customer Success? Webinar Recording58:54

    Its 2017 - Isn't It Time Your Customer Service Became Customer Success? Webinar Recording

    Getting closer to and retaining your customers has never been a bigger priority, especially as your company charts greater revenue growth, contract renewals and lower churn.

    Watch Video
  • How to Define, Build, and Deliver a Remarkable Customer Experience Webinar Recording54:50

    How to Define, Build, and Deliver a Remarkable Customer Experience Webinar Recording

    In this webinar, Neil Jain of Waterstone shares practical advice to help companies best define their desired journey and close the gap between their existing and their desired customer experience.

    Watch Video
  • How to Define, Build, and Deliver a Remarkable Customer Experience Webinar Slides

    How to Define, Build, and Deliver a Remarkable Customer Experience Webinar Slides

    View Presentation
  • Managing a Fast Growing Customer Success Team Webinar Recording51:55

    Managing a Fast Growing Customer Success Team Webinar Recording

    The abilities of your team expand as your SaaS business grows, but managing a fast-growing team has many challenges. More people means more processes to implement, more metrics to monitor.

    Watch Video
  • Managing a Fast Growing Customer Success Team Webinar Slides

    Managing a Fast Growing Customer Success Team Webinar Slides

    The abilities of your team expand as your SaaS business grows, but managing a fast-growing team has many challenges. More people means more processes to implement, more metrics to monitor, and more ef

    View Presentation
  • Amity Fall 2016 Product Update Recording15:22

    Amity Fall 2016 Product Update Recording

    This fall has been a busy one for Amity, and we’re very proud of the exciting features that we built for you. Now, you can do even more, with less effort.

    Watch Video
  • How To Grow Your Career In Customer Success Webinar Recording58:57

    How To Grow Your Career In Customer Success Webinar Recording

    Customer Success is a relatively new field, and it isn't always easy for Customer Success Managers to know what the best strategies for career advancement are.

    Watch Video
  • How To Grow Your Career In Customer Success Webinar Slides

    How To Grow Your Career In Customer Success Webinar Slides

    Customer Success is a relatively new field, and it isn't always easy for Customer Success Managers to know what the best strategies for career advancement are.

    View Presentation
  • Amity Fall 2016 Product Update

    Amity Fall 2016 Product Update

    Amity helps Customer Success teams around the world do more, for less. In the Fall 2016 Product Update, Amity does even more to help you scale your customer success processes.

    Read Article
  • loading
    Loading More...