Latest Content

The destination site for Customer Success professionals.

  • Inside Customer Success: Loopio

    Inside Customer Success: Loopio

    Read Article
  • WEBINAR
    Amity & Skilljar

    Building a Customer Onboarding Program: The Keys to Success


    May 3 @ 1pm ET

    Save Your Seat
  • The Anatomy of a Remarkable Customer Success Playbook

    The Anatomy of a Remarkable Customer Success Playbook

    The best way for CSMs to respond to scheduled and unscheduled events is by the use of playbooks. This article will explain what playbooks are, then provide some guidelines on building and using them.

    Read Article
  • Static vs. Dynamic Segmentation Models for Customer Success

    Static vs. Dynamic Segmentation Models for Customer Success

    Paired with well-defined high-touch and low-touch engagement models, a reliable account segmentation model allows Customer Success Managers’ time and attention to be where it needs to be.

    Read Article
  • ×

    Join more
    than 25,000
    CS Leaders
    & subscribe

    First Name
    Notification Frequency
    Thank you!
    Error - something went wrong!
  • How to Get Your Customer Success Budget Increased

    How to Get Your Customer Success Budget Increased

    Many customer success teams often struggle with communicating their value and thereby never get their budget fully approved. In return, this impedes their ability to scale. Here's how to get started.

    Read Article
  • 4 Onboarding Mistakes & How to Avoid Them

    4 Onboarding Mistakes & How to Avoid Them

    When implemented correctly, onboarding sets your customers up for success. Check out these 4 common onboarding mistakes and learn how to avoid them for Customer Success and higher retention.

    Read Article
  • What You Should Measure, But Probably Don’t

    What You Should Measure, But Probably Don’t

    As with anything, you need to look at what’s right for your business, team, and customer base, but here are some core metrics and data points that if you are not already tracking, you should be!

    Read Article
  • 3 Ways Customer Feedback Helps CSMs Do Their Job

    3 Ways Customer Feedback Helps CSMs Do Their Job

    This is a key lesson for you to learn. You should be listening to your customers twice as much as you speak back to them.

    Read Article
  • Client Success 101: Building Strong, Personal Relationships

    Client Success 101: Building Strong, Personal Relationships

    A fallout of the ‘digital age’ for businesses and Customer Relationships is that while we can now communicate with others faster and more efficiently than ever before, we are doing so with less care.

    Read Article
  • 6 TED Talks That Are Surprisingly Relevant to Customer Success

    6 TED Talks That Are Surprisingly Relevant to Customer Success

    Customer Success isn't just about Customer Success, it's about skills, learning, growth, people, and more. Here are some TED Talks about some other life things, but that will help you as a CSM.

    Read Article
  • ×

    It’s time to
    be proactive.
    We’ll show you how.

    First Name
    Last Name
    Phone Number
    Purchase Timeline
    Thank you!
    Error - something went wrong!
  • [Infographic] The 4 Stages of Scaling Customer Success

    [Infographic] The 4 Stages of Scaling Customer Success

    It's never too early to be thinking about Customer Success at scale. From Day 1, a truly customer-centric company should ensure that Customer Success Operations are engrained in its DNA.

    Read Article
  • A Beginner’s Guide to Churn Mitigation

    A Beginner’s Guide to Churn Mitigation

    High retention rates are the best way to achieve business success. Here are the top 10 ways to achieve business success my minimizing and mitigating customer churn.

    Read Article
  • 3 Simple Ways To Promote Productivity And Proactiveness

    3 Simple Ways To Promote Productivity And Proactiveness

    Specific steps one needs to take to be less reactive and how they'll help customer success teams to scale through increased CSM productivity and proactivity.

    Read Article
  • 10 Leaders' Advice on Getting Started in Customer Success

    10 Leaders' Advice on Getting Started in Customer Success

    We asked 10 Customer Success Leaders with proven track records of building and growing thriving Customer Success Organizations "what's one piece of advice you wish you'd been given when you started?"

    Read Article
  • Inside Customer Success: Sysomos

    Inside Customer Success: Sysomos

    David Follert, Manager of Customer Success at Sysomos tells us how Customer Success became a pillar of Sysomos’ culture and how his team's structure and priorities have evolved over the years.

    Read Article
  • Designing an Actionable Customer Health Model

    Designing an Actionable Customer Health Model

    Designing an actionable customer health model is imperative to delivering efficient Customer Success. Here are 6 steps to creating or defining your own customer health model.

    Read Article
  • Three Truths Proving Why Companies Should Be Customer-Centric

    Three Truths Proving Why Companies Should Be Customer-Centric

    Customer-Centric Companies seek to understand the world through their customers' eyes. Organizations that achieve this level of customer engagement are more innovative and more profitable.

    Read Article
  • [Infographic] A Quick Guide to Customer Data

    [Infographic] A Quick Guide to Customer Data

    In order to activate and leverage customer data for success, you need to start by collecting the right data. The customer data you collect and leverage has a great impact on the success of your team.

    Read Article
  • Easy Customer Success Playbooks You Can Quickly Automate

    Easy Customer Success Playbooks You Can Quickly Automate

    Read Article
  • Fixed vs. Growth Mindset in Customer Success, What Does That Mean?

    Fixed vs. Growth Mindset in Customer Success, What Does That Mean?

    Read Article
  • Are Your Sales Hampering Your Customer Success Team?

    Are Your Sales Hampering Your Customer Success Team?

    Read Article
  • What's Still Holding Customer Success Back in 2017?

    What's Still Holding Customer Success Back in 2017?

    Some of the main challenges and wide-spread ideas still holding the Customer Success industry back in 2017.

    Read Article
  • Customer Success Isn't Just a Feel-Good Name For Account Management

    Customer Success Isn't Just a Feel-Good Name For Account Management

    Companies that don’t want to miss out on the trend of branding themselves as “customer-centric” might consider repackaging an existing team, like Account Management, as Customer Success.

    Read Article
  • Boosting Your Day to Day Productivity as a CSM

    Boosting Your Day to Day Productivity as a CSM

    Optimizing productivity is important in any role but it requires particular attention in the world of customer success. I’ve gathered these productivity tips from my network of experienced CSMs.

    Read Article
  • ×

    Join more
    than 25,000
    CS Leaders
    & subscribe

    First Name
    Notification Frequency
    Thank you!
    Error - something went wrong!
  • Inside Customer Success: test IO

    Inside Customer Success: test IO

    Implementing Customer Success Management has revolutionized the way test IO relates to its customers and builds relationships. Test IO's CEO and COO tell Amity what Customer Success means to them.

    Read Article
  • 5 Tips to Help Customers with Goal-Setting in 2017

    5 Tips to Help Customers with Goal-Setting in 2017

    Goals help customers achieve success. They make it possible to align expectations. They focus efforts on what’s most important. Later, they will help to evaluate a customer’s progress and value.

    Read Article
  • A Simple Recipe For Success

    A Simple Recipe For Success

    Customer Success teams cannot succeed if they are operating in a vacuum. I will repeat this statement: Customer Success teams cannot succeed if they are operating in a vacuum.

    Read Article
  • 2016 Rewind: The Best Of The Best

    2016 Rewind: The Best Of The Best

    Now you know where to start when looking for some holiday readings and new year resolutions!

    Read Article
  • WEBINAR
    Amity & Skilljar

    Building a Customer Onboarding Program: The Keys to Success


    May 3 @ 1pm ET

    Save Your Seat
  • A Week in the Life of an InVision Customer Success Manager

    A Week in the Life of an InVision Customer Success Manager

    At InVision, our customer success team is responsible for managing the relationships with our most important users: Enterprise customers. This is our most advanced product available.

    Read Article
  • How Top SaaS Companies Use Customer Success to Answer Their Biggest Marketing Problems

    How Top SaaS Companies Use Customer Success to Answer Their Biggest Marketing Problems

    Why waste thousands of dollars and hours trying to figure out what your ideal customers want to hear, when you can look inwards at your own team and customers for marketing inspiration.

    Read Article
  • The Most Important Traits & Skills To Look For When Hiring a Customer Success Manager

    The Most Important Traits & Skills To Look For When Hiring a Customer Success Manager

    Effective customer success is key to reducing churn and increasing MRR, so it’s vital the customer success manager you hire be the kind of rockstar who will lead your team to….well, success.

    Read Article
  • Getting New Hires Up To Speed In a Fast-Growing Team, Insights From Q4 Inc.

    Getting New Hires Up To Speed In a Fast-Growing Team, Insights From Q4 Inc.

    Read Article
  • ×

    It’s time to
    be proactive.
    We’ll show you how.

    First Name
    Last Name
    Phone Number
    Purchase Timeline
    Thank you!
    Error - something went wrong!
  • Amity Fall 2016 Product Update

    Amity Fall 2016 Product Update

    Amity helps Customer Success teams around the world do more, for less. In the Fall 2016 Product Update, Amity does even more to help you scale your customer success processes.

    Read Article
  • Inside Customer Success: Uberflip

    Inside Customer Success: Uberflip

    We had the chance to sit down with Sam Brennand, VP Customer Success at Uberflip, to discuss their company-wide culture of Customer Success, and the way it's evolved over the past 3 years.

    Read Article
  • This Is What Makes Career Development In Customer Success So Difficult

    This Is What Makes Career Development In Customer Success So Difficult

    When it comes to career paths, Customer Success suffers from its lack of maturity, the wide variety of backgrounds its professionals bring with them, and the singularity of each organization.

    Read Article
  • Inside Customer Success: Typeform

    Inside Customer Success: Typeform

    Amity decided to sit down with David Apple, Director of Customer Success at Typeform, to learn about the structure and culture of Customer Success in this fast-growing startup.

    Read Article
  • Compensation Structures in Customer Success

    Compensation Structures in Customer Success

    It's possible to break down Customer Success compensation strategies into 4 groups: base salary, bonuses, compensation, and compensation+commission. Here are the advantages and drawbacks of each type.

    Read Article
  • How to Hire Your First Customer Success Manager

    How to Hire Your First Customer Success Manager

    It can be challenging to hire for a department that doesn't yet exist at your Company. Here is a tried-and-true 3 step model to help you hire your first Customer Success Manager.

    Read Article
  • Inside Customer Success: HubSpot

    Inside Customer Success: HubSpot

    We sat down with Stephen O’Keefe, Director of Customer Success, to discuss how Customer Success has evolved at HubSpot over the last 7 years.

    Read Article
  • Customer Success Battle Scars: Don’t F@&k Around With Hiring

    Customer Success Battle Scars: Don’t F@&k Around With Hiring

    I learned some of my most valuable lessons growing the Influitive Customer Success team from 4 to almost 30 people while our customer base grew 10X in just two years.

    Read Article
  • The good stuff on Customer Success you should be reading

    The good stuff on Customer Success you should be reading

    Customer support and customer service have been around for decades. These were the necessary evils of the traditional sector – the old-model reactive break/fix cost center – to resolve problems...

    Read Article
  •  What Customer Success Manager KPIs are important and why?

    What Customer Success Manager KPIs are important and why?

    I've asked fellow Customer Success Managers what their KPIs are and have heard different replies each time. This question has even been one of the most discussed points for my team.

    Read Article
  • Inside Customer Success: Moz

    Inside Customer Success: Moz

    We sat down with Ellie Wilkinson, the Customer Success Team Manager at Moz, to discuss how Customer Success has evolved over the last two years.

    Read Article
  • What To Look For When Hiring A Customer Success Manager

    What To Look For When Hiring A Customer Success Manager

    I spend the majority of my time working directly with Customer Success Managers and executives while onboarding, retaining, and growing them. This is what I’ve learned...

    Read Article
  • ×

    Join more
    than 25,000
    CS Leaders
    & subscribe

    First Name
    Notification Frequency
    Thank you!
    Error - something went wrong!
  • Inside Customer Success at LinkedIn: The Webinar56:43

    Inside Customer Success at LinkedIn: The Webinar

    Join Perry Monaco, Manager of Customer Success - The Americas, to learn how the largest professional network on the Internet grew Customer Success in Canada.

    Watch Video
  • A CSM’s Quick Guide To Collecting Customer Data

    A CSM’s Quick Guide To Collecting Customer Data

    In the world of SaaS, there certainly isn’t a lack of data – big data, small data – all of that data! As a matter of fact, there is probably too much of it – way too much of it.

    Read Article
  • 14 Quotes on Succeeding in Customer Success Leadership

    14 Quotes on Succeeding in Customer Success Leadership

    As rewarding as it is, we understand that Customer Success Leadership is multifaceted and can be challenging -- thus, we asked 14 Customer Success Leaders.

    Read Article
  • Inside Customer Success: Influitive

    Inside Customer Success: Influitive

    We sat down with Julie Persofsky, VP of Customer Strategy and Account Management, to discuss how Customer Success has evolved at Influitive over the last 4 years.

    Read Article
  • Tools to Support Your Growing Customer Base

    Tools to Support Your Growing Customer Base

    However, that shouldn’t stop them from making their customers successful. There are numerous tools available that work with your budget while still helping to optimize the efficiency of your workflow.

    Read Article
  • The A-List: Customer Success

    The A-List: Customer Success

    Frequently updated and always on point, the A-List is a snapshot of what's happening in the world of Customer Success.

    Read Article
  • Think About the Entire Customer Journey (Not Just One Part)

    Think About the Entire Customer Journey (Not Just One Part)

    If you’re interested in giving your customers the best experience possible from start to finish (this is probably the part where you nod), here’s how.

    Read Article
  • 4 Lessons Kanye Taught Us About Customer Happiness

    4 Lessons Kanye Taught Us About Customer Happiness

    Kanye can teach us more about Customer Happiness in his "market" and his potential "market" than any celebrity living today.

    Read Article
  • In Customer Success, Who Has Skin In The Game?

    In Customer Success, Who Has Skin In The Game?

    Recognition of Customer Success is growing rapidly, yet it requires more than just a new department, new hires, and new titles.

    Read Article
  • How To Keep Customers Motivated and Focused

    How To Keep Customers Motivated and Focused

    The customer journey is a “roadmap” that takes the customer from point A to point B - from where they are today to where they will be in the future with the use of your product.

    Read Article
  • WEBINAR
    Amity & Skilljar

    Building a Customer Onboarding Program: The Keys to Success


    May 3 @ 1pm ET

    Save Your Seat
  • ×

    It’s time to
    be proactive.
    We’ll show you how.

    First Name
    Last Name
    Phone Number
    Purchase Timeline
    Thank you!
    Error - something went wrong!
  • Inside Customer Success: Vend

    Inside Customer Success: Vend

    We sat down with Monique Steele, Director of Customer Success, to discuss how Customer Success has evolved at Vend over the last 3 years.

    Read Article
  • Giving Customer Success a Voice at the Executive Table

    Giving Customer Success a Voice at the Executive Table

    In an era where the customer experience matters more than ever before, having a voice at the executive table changes everything. Cue the Chief Customer Officer (CCO), breaking down Silos.

    Read Article
  • 5 Things I Learned While Searching For My Next CS Role

    5 Things I Learned While Searching For My Next CS Role

    The field of Customer Success is growing and when looking for my next move I needed to be sure I found the right fit. Here are the 5 things I learned while searching for my next Customer Success role.

    Read Article
  • How a Proactive CSM Manages Their Time

    How a Proactive CSM Manages Their Time

    As a Customer Success Manager, you’re expected to be proactive. Yet, when you’re inbox is full of customer issues, customer questions, product updates, and onboarding requests … it’s hard to be.

    Read Article
  • Inside Customer Success: LinkedIn

    Inside Customer Success: LinkedIn

    We sat down with Perry Monaco, Manager of Customer Success - The Americas, to discuss how Customer Success has evolved at LinkedIn over the last 5 years.

    Read Article
  • Putting the “Marketing” in Customer Success - Beyond the Perfect Email

    Putting the “Marketing” in Customer Success - Beyond the Perfect Email

    On the other end of the marketing funnel… is another funnel. If marketing and sales drives the marketing funnel, you could make the argument that the other end is driven by the customer success team.

    Read Article
  • Establishing Roles and Responsibilities to Drive Customer Success

    Establishing Roles and Responsibilities to Drive Customer Success

    The best way to make this happen is through an account coverage model, which provides clarity about roles and responsibilities to support and drive the customer journey.

    Read Article
  • 5 Ways to Improve Customer Calls, Every Time.

    5 Ways to Improve Customer Calls, Every Time.

    When it comes to conducting any kind of business over the phone or another type of remote communication device, there are always special challenges associated with it.

    Read Article
  • Your Secret to Success - Lies Within Your Customer’s Journey

    Your Secret to Success - Lies Within Your Customer’s Journey

    What’s the key to success for SaaS companies? It’s happy customers who receive a lot of value from your service. And the best way to make that happen is developing a customer journey.

    Read Article
  • Defining and Managing Your Customer Lifecycle Webinar Slides

    Defining and Managing Your Customer Lifecycle Webinar Slides

    Understanding your entire customer lifecycle is the foundation of an effective customer success process. Defining both your internal process and your customer's journey are essential.

    View Presentation
  • ×

    Join more
    than 25,000
    CS Leaders
    & subscribe

    First Name
    Notification Frequency
    Thank you!
    Error - something went wrong!
  • Realizing the Full Potential of Customer Surveys

    Realizing the Full Potential of Customer Surveys

    Any well-established business knows that it needs honest feedback from its customers in order for it to properly evaluate how well its clients’ needs are being met.

    Read Article
  • What your customers actually need (and how to deliver it)

    What your customers actually need (and how to deliver it)

    Your customers are going through a journey with you. Your Customer Success team plays an important role in determining the needs of your customers.

    Read Article
  • Becoming a Customer-Centric Organization in 7 GIFs

    Becoming a Customer-Centric Organization in 7 GIFs

    When a customer-centric organization is taking shape, everyone should formulate a mindset to simply ask themselves on a daily basis – “What is my contribution to ‘customer’ today?”

    Read Article
  • The Amity Test: 16 Steps to Better Customer Success

    The Amity Test: 16 Steps to Better Customer Success

    If you are a customer success professional considering taking a role at a SaaS vendor, this test can give you a quick sense of how customer success operates there.

    Read Article
  • 4 Ways Customer Onboarding Is the Secret to Startup Success

    4 Ways Customer Onboarding Is the Secret to Startup Success

    In a nutshell, customer onboarding is about introducing new customers to your business by showing them the services available and ensuring their experience is as simple and streamlined as possible.

    Read Article
  • The ROI of Customer Success Software

    The ROI of Customer Success Software

    The financial importance of existing customers is why companies need to make an investment in a customer success platform, a powerful tool that drives trial conversions, retention, and loyalty.

    Read Flipbook
  • The Best Customer Success Resources of 2016

    The Best Customer Success Resources of 2016

    With so many customer success resources to choose from, we’ve selected the top customer success resources and events that we think will educate and inspire you for the rest of the year.

    Read Article
  • Improve Your Onboarding Practices for Customer Success

    Improve Your Onboarding Practices for Customer Success

    In a previous life as the leader of a Customer Success organization, when speaking with the team I referred to the customer onboarding process as “our one perfect moment.”

    Read Article
  • Why Invest in a Customer Success Platform: The Business Case57:18

    Why Invest in a Customer Success Platform: The Business Case

    Join Salesforce's Former EVP of Customer Success, Daniella Degrace, Nulogy's CEO, Jason Tham, and Igloo Software's CEO, Mark Stevenson, for the can't miss event of the year.

    Watch Video
  • Customer Success is NOT Customer Support

    Customer Success is NOT Customer Support

    With the great success and growth of recurring revenue SaaS models, vendors are presented with the challenge of how to maximize solution adoption as rapidly as possible, while ensuring their customer.

    Read Article
  • The Benefits of a Customer Success Platform in 13 GIFs

    The Benefits of a Customer Success Platform in 13 GIFs

    In many respects, a customer success platform is a key pillar in how a company does business. We wanted to emphasize this by presenting you with the benefits of a Customer Success Platform in 13 GIFs.

    Read Article
  • SaaS Customer Success: The secret to reducing churn and increasing MRR

    SaaS Customer Success: The secret to reducing churn and increasing MRR

    Customer success in SaaS has gone from a buzzword to the weapon of choice to increase conversions, improve customer happiness, and decrease churn for recurring revenue businesses.

    Read Article
  • ×

    It’s time to
    be proactive.
    We’ll show you how.

    First Name
    Last Name
    Phone Number
    Purchase Timeline
    Thank you!
    Error - something went wrong!
  • 5 Valuable Insights to Spotlight Customer Growth [Infographic]

    5 Valuable Insights to Spotlight Customer Growth [Infographic]

    As we are aware, SaaS and other recurring revenue models have three core stages critical to their success – acquiring customers, retaining customers and monetizing customers.

    Read Article
  • What Is Customer Success Marketing?

    What Is Customer Success Marketing?

    Customer experience shouldn’t dead-end at the sale. Studies show that attracting a new customer costs five times as much as keeping an existing one.

    Read Article
  • 3 Proven Tactics That Lead to Great Customer Satisfaction

    3 Proven Tactics That Lead to Great Customer Satisfaction

    Achieving great customer satisfaction is a healthy way to grow a business. Great customer satisfaction leads to a valuable resource for referrals and free advertisement.

    Read Article
  • Leading Growth Experts Discuss Why Customer Success Is Crucial for Growth

    Leading Growth Experts Discuss Why Customer Success Is Crucial for Growth

    Many people see Growth and Customer Success as two very separate functions within a SaaS company — getting customers in the door vs. keeping them.

    Read Article
  • WEBINAR
    Amity & Skilljar

    Building a Customer Onboarding Program: The Keys to Success


    May 3 @ 1pm ET

    Save Your Seat
  • Guest Blogging For Amity

    Guest Blogging For Amity

    Let me first start by saying that we love a great guest post! We have started to get many inquiries about writing a guest post for Amity, so we decided it's about time create a formal process.

    Read Article
  • Maximizing Business Growth Through Customer Lifetime Value

    Maximizing Business Growth Through Customer Lifetime Value

    For B2B businesses, especially SaaS businesses, it’s also important to identify your most valuable clients. However, finding the average CLV of your client base can also help you understand.

    Read Article
  • Don’t Let Your Inbox Focus Your Attention

    Don’t Let Your Inbox Focus Your Attention

    I often feel that I work for my inbox, not the other way around. Many of the customer success managers I speak with have a similar experience. The inbox is full of customer issues.

    Read Article
  • Are You Suffering From Customer Overload?

    Are You Suffering From Customer Overload?

    For fast-growing SaaS companies, life is good in many ways. It means there is healthy demand for the product and sales are climbing. The best part is that the revenue is a recurring cash flow.

    Read Article
  • ×

    Join more
    than 25,000
    CS Leaders
    & subscribe

    First Name
    Notification Frequency
    Thank you!
    Error - something went wrong!
  • Customer success: 7 tools to delight your clients (tested & approved!)

    Customer success: 7 tools to delight your clients (tested & approved!)

    Customer success is the key ingredient to long-term business growth and profitability. In a subscription economy, the economic value of a customer is realized over time rather than upfront.

    Read Article
  • Uberflip: a Case Study in Scaling Customer Success

    Uberflip: a Case Study in Scaling Customer Success

    Uberflip, a fast growing content experience management company, needed a better way to manage its 1,700+ customers. In particular, it wanted to implement an efficient system to prioritize accounts.

    Read Flipbook
  • Actionable SaaS Metrics: Customer Churn Rate

    Actionable SaaS Metrics: Customer Churn Rate

    The Actionable SaaS Metrics series goes beyond measuring and calculating. It takes a deeper look at some characteristics of common subscription metrics, with the goal of identifying key actionable.

    Read Article
  • Four Lessons We Can Learn From David Bowie's Life.

    Four Lessons We Can Learn From David Bowie's Life.

    David Bowie died. I had read the headline a few times before I understood. Was this some David Bowie stunt or art piece. Ziggy Stardust doesn’t die. Where’s my Five Years warning?

    Read Article
  • Demonstrating Your Value to the Board and Getting Your Budget Approved Webinar Recording1:01:04

    Demonstrating Your Value to the Board and Getting Your Budget Approved Webinar Recording

    It's essential for growing Customer Success teams to know how to articulate their impact in order to get recognized and to gain access to more resources.

    Watch Video
  • No One Expects the Customer Success Inquisition

    No One Expects the Customer Success Inquisition

    When dealing with Customer Success, be inquisitive and willing to ask what may seem like obvious questions. Get other teams involved, and help your customers move forward with your product.

    Read Article
  • Not Having Strategic Conversations with Customers? Here’s How to Fix That

    Not Having Strategic Conversations with Customers? Here’s How to Fix That

    Some techniques that customer success executives can use to help CSMs be equipped for strategic conversations with key customer accounts.

    Read Article
  • Top Two Secrets to Customer Success in SaaS by 5 Cloud Visionaries

    Top Two Secrets to Customer Success in SaaS by 5 Cloud Visionaries

    Read Article
  • Customer Success: Nearly everything you need to know

    Customer Success: Nearly everything you need to know

    Read Article
  • Asking Questions to Uncover Opportunities

    Asking Questions to Uncover Opportunities

    Read Article
  • SaaS UX Bible: 7 Must-Have User Experience Principles From The Experts At InVision

    SaaS UX Bible: 7 Must-Have User Experience Principles From The Experts At InVision

    Read Article
  • The Importance of Hiring for Customer Success Early

    The Importance of Hiring for Customer Success Early

    Read Article
  • Putting Customer Pain Points at the Centre of Your New Product

    Putting Customer Pain Points at the Centre of Your New Product

    Every marketplace has its gaps or customer pain points. Any new entrant to a market will have to scour the market for existing gaps and attempt to fill them with their business.

    Read Article
  • Empowering Customer Success Managers as Adoption Coaches Webinar Recording1:03:28

    Empowering Customer Success Managers as Adoption Coaches Webinar Recording

    One of the most critical functions that Customer Success Managers perform is proactively driving user adoption within your customers' organizations. But how do you do this rapidly, effectively and at

    Watch Video
  • ×

    It’s time to
    be proactive.
    We’ll show you how.

    First Name
    Last Name
    Phone Number
    Purchase Timeline
    Thank you!
    Error - something went wrong!
  • Empowering Customer Success Managers as Adoption Coaches Webinar Slides

    Empowering Customer Success Managers as Adoption Coaches Webinar Slides

    One of the most critical functions that Customer Success Managers perform is proactively driving user adoption within your customers' organizations. But how do you do this rapidly, effectively and at

    View Presentation
  • Empowering One Another - Marketing and Customer Success

    Empowering One Another - Marketing and Customer Success

    Learning from the extensive knowledge that Customer Success has of what an ideal customer looks like, Marketing can improve its messaging and targeting strategies to attract better customers.

    Read Article
  • Success Plan Template for Customer Success Teams

    Success Plan Template for Customer Success Teams

    Read Flipbook
  • Rules for Increasing Retention and Creating Growth Within Existing Accounts

    Rules for Increasing Retention and Creating Growth Within Existing Accounts

    Read Article
  • What's The Best Way To Handle Software Outages?

    What's The Best Way To Handle Software Outages?

    When your SaaS application goes down, the responsibility of Customer Success is to save face and mitigate the damages for customer relationships and retention.

    Read Article
  • The Future of Customer Success is Agile Webinar Slides

    The Future of Customer Success is Agile Webinar Slides

    In this webinar, Todd Eby explores how you can reinvent the way you approach delivering Customer Success using an agile mindset and framework.

    View Presentation
  • ×

    Join more
    than 25,000
    CS Leaders
    & subscribe

    First Name
    Notification Frequency
    Thank you!
    Error - something went wrong!
  • The Future of Customer Success is Agile Webinar Recording0:00

    The Future of Customer Success is Agile Webinar Recording

    In this webinar, Todd Eby explores how you can reinvent the way you approach delivering Customer Success using an agile mindset and framework.

    Watch Video
  • 6 Building Blocks of Long-Lasting Customer Relationships

    6 Building Blocks of Long-Lasting Customer Relationships

    Remember that a solid customer relationship will drive loyalty and high levels of retention. These 6 building blocks of long-lasting customer relations will help you keep the right focus.

    Read Article
  • WEBINAR
    Amity & Skilljar

    Building a Customer Onboarding Program: The Keys to Success


    May 3 @ 1pm ET

    Save Your Seat
  • Customer Success of Things – A Darwinian Evolution Approach

    Customer Success of Things – A Darwinian Evolution Approach

    Read Article
  • Cheat Sheet: How to Drive Efficiency With Automated Customer Success Plays

    Cheat Sheet: How to Drive Efficiency With Automated Customer Success Plays

    Read Flipbook
  • loading
    Loading More...