It’s true, the CSM Journey begins with User Adoption. Without strong adoption; retention and renewal become problematic.
Up until now, User Adoption has meant many different things to many different people. Today, Cloud and SaaS companies have redefined what User Adoption is and how it’s attained.
In this webinar, we've partnered with Tri Tuns Consulting to discuss:
- The UA/CSM Journey
- Who owns User Adoption?
- User Adoption: Defining Success
- User Adoption Planning
- Delivering the Goal
About the Author
Tri Tuns is a Customer Success Management and IT Accelerated User Adoption consulting company that focuses on ensuring IT systems are used to deliver meaningful and measurable benefits to the organization. If people must adopt new ways of working and sustain new behaviors over the long term, you are far more likely to fail than succeed.