Amity Fall 2016 Product Update Recording
This fall has been a busy one for Amity, and we’re very proud of the exciting features that we built for you. Now, you can do even more, with less effort.
Other content in this Stream
39:48How to Design Your Customer Health Score
A health score is a single actionable metric which you calculate by assembling multiple data points. It tells customer success managers which account to pay attention to, and when.
42:00How to Engage Your Customer's Top Level Executives
CSMs are proficient at talking to customer champions and their teams, but in order to secure renewals, expansions, and opportunities, there's another person you need to talk to: the one who signs the
39:28How to Build a Powerful Customer Renewal Playbook
Learn how to design and use a proactive Customer Success playbook to manage the 90, 60, or 30 days prior to renewal and secure more wins. Renewals are a key process for SaaS Account Managers and CSMs.
52:15How to Measure and Influence Product Adoption for Customer Success
In order to improve time to first value, you need to create and perfect your onboarding playbook to closely define the tools and actions you’ll need for success.
41:25How to Build Your Customer Onboarding Playbook
In order to improve time to first value, you need to create and perfect your onboarding playbook to closely define the tools and actions you’ll need for success.
29:05Introducing The Customer Advocacy Ladder
Customer Advocacy is a critical piece of the Customer Success puzzle. A strong advocacy presence can help to further position Customer Success as a massive value driver within organizations. By imple
1:01:44QBR Playbooks That Drive Customer Accountability
In this webinar, learn what the blueprint to a flawless Customer Business Review (aka QBR) looks like and how the best CSMs leverage theirs to drive customer accountability for success.
58:59Personalizing a One-To-Many Customer Success Approach
This webinar provides a practical approach to personal one-to-many Customer Success. From email to webinars and in-app messaging, learn how to scale up tech-touch customer success management.
0:00How to Deliver Value and Avoid Frustration in Your Quarterly Business Reviews Webinar Recording
Many Customer Success Managers work under the assumption that setting aside a couple of hours once a quarter to meet with an important customer can only be a good thing. Think again.
2017 Rewind: Your Customer Success Playlist
The playlist below takes you through key questions Customer Success teams face. Just click on the tapes to start listening!
0:00The Art and Science of Effective Customer Onboarding
Customer onboarding is both an art and a science. To succeed, you need to find the right balance between a creative content strategy and a data-driven approach.
33:46How to Create a Customer Engagement Strategy
Amity partnered up with Nulogy's Maheen Memon to share tips and tricks to make sure you don't lose sight of the customer as your organization scales up. In her presentation, Maheen discusses how her
30:58A Framework to Visualize Customer Success Performance Data
Measuring Customer Success performance is a challenge. Customer Success teams have a wide range of goals, and creating a balanced scorecard is not always easy. In this webinar, Joel Carron, Customer
0:00How to Reduce Churn with Better Product Adoption
In the age where product-led businesses are beating their competition, product adoption reigns king. The more your users and customers get out of your product, the less likely they are to churn.
27:24Impress and Inform Your Customer with Automated Emails
Learn how to create beautiful Customer Success email templates that will dazzle and inform your users. See how powerful rules can trigger email campaigns to never miss your chance ever again.
31:29Amplify Your Data with Custom Properties and Rules
Augment the power of your data with Amity's custom properties and rules engine. Learn how to extend Amity to use your data more effectively and feed it into your tech-touch processes.
28:25Standardize Your Team's Playbooks and Tasks
Take your playbooks and tasks to a whole new level with Amity's automation capabilities. Learn how to standardize your high touch Customer Success processes and automate your tech-touch programs.
29:23Make the Most of Accounts and People Explorers
Learn everything there is to know about the Amity Accounts and People Explorer. Customize the explorer for various use cases, navigate, sort, and export your data based on your specific needs.
1:01:15The 4+1 Keys to Successful Software Adoption
Faster adoption is the most direct path to renewing and expanding your customers. This webinar explores how to plan and execute effective SaaS adoption for Customer Success.
49:08How to Build an Early Warning System for Customer Success Recording
