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Personalizing a One-To-Many Customer Success Approach Recording

October 11, 2017 Amity Hub

Not every business model can support a high-touch or even low-touch customer success approach. Some businesses need to choose a tech-touch or automated success model because they have a low price point or a tech-focused customer base. Other companies have a segment of customers that fits best with a one-to-many approach. How do you make the transition to an automated Customer Success approach?

Image credit: Jack Smith

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