Introducing The Customer Advocacy Ladder

January 31, 2018 Amity Team

Customer Advocacy is a critical piece of the Customer Success puzzle. A strong advocacy presence can help to further position Customer Success as a massive value driver within organizations. By implementing a clear, process-driven approach to managing Customer Advocacy, Customer Success Teams are able to effectively track and scale their advocacy efforts, and increase capacity for Customer Success Managers. Loopio's Sara Masson dropped by Amity's Headquarters at our January Customer Success Meetup to show you how to do just that!


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About the Author

Amity Team

Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.

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