Customer success should focus on client outcomes and satisfaction, but in order to do so effectively, it needs to be data-driven and tied to company key metrics. Team goals have the most impact and drive positive behaviors when they are based on solid, well-defined KPIs.
If you want your customers to be so successful that they'll renew, expand, and advocate for you, your success KPIs need to be clear, smart, and concrete.
About the Author
Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.