Outstanding customer success managers direct all of their efforts towards one thing: maximizing value. The reason why is quite simple, achieving outcomes is synonymous with increased adoption and retention rates. By initiating and directing value-oriented conversations with your customer, you can effectively reduce churn, even before ROI is fully delivered.
You best tool to initiate these discussions: QBRs.
This webinar digs into the topic of value-oriented conversations and teaches you how to incorporate them into your QBR workflow.
Once you've watched Irit's presentation, remember to download the step-by-step guide to capturing your client's business outcomes!
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About the Author
Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.Follow on Twitter More Content by Amity Team