Beyond the Health Score: Smart Processes for Customer Success
A new organizational role, called customer success, has emerged which is dedicated to actively managing the post-sale journey for SaaS customers.
Traditionally, customer success has been managed with analytics, health scores and dashboards. While insight is valuable, what's most important is taking the right action at the right time. Today, leading customer success organizations are combining insights with workflow automation to build smart processes that recommend the most effective course of action.
In this webinar, Kate Leggett, VP, Principal Analyst at Forrester Research, will share results of her research on the emerging practice of customer success.
About the Author
Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.Follow on Twitter More Content by Amity Team