In his famous aphorism, Harvard Business School marketing professor Theodore Levitt said, "People don't want to buy a quarter-inch drill. They want a quarter-inch hole!". Our customers don't care about our products, they care about the outcomes they produce.
In this way, a vendors revenue growth is directly proportionate to the level of outcomes produced. This is where Customer Success can really drive revenue growth. More outcomes, more revenue.
In this webinar, Paul Philp will guide you through the steps of building an end-to-end outcome-driven customer success process.
About the Author
Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.Follow on Twitter More Content by Amity Team