Accelerating Revenue Growth with Outcome-driven Customer Success

June 17, 2016
In his famous aphorism, Harvard Business School marketing professor Theodore Levitt said, "People don't want to buy a quarter-inch drill. They want a quarter-inch hole!". Our customers don't care about our products, they care about the outcomes they produce. In this way, a vendors revenue growth is directly proportionate to the level of outcomes produced. This is where Customer Success can really drive revenue growth. More outcomes, more revenue. In this webinar, Paul Philp will guide you through the steps of building an end-to-end outcome-driven customer success process. To learn more visit http://getamity.com
Previous Video
Scaling Customer Success: Strategies for Account Segmentation
Scaling Customer Success: Strategies for Account Segmentation

Effective strategy in a SaaS business often means offering different service levels to different customer s...

Next Video
Simplify Customer Success With Closed-Loop Playbooks
Simplify Customer Success With Closed-Loop Playbooks

If the most recent customer fire attracts the majority of your time and attention, don’t miss this webinar....