×

View This Resource

First Name
Last Name
!
Thank You!
Error - something went wrong!

A Framework to Visualize Customer Success Performance Data

May 16, 2018
Measuring Customer Success performance is a challenge. Customer Success teams have a wide range of goals, and creating a balanced scorecard is not always easy. In this webinar, Joel Carron, Customer Success Analyst at Mode, shares a framework you can adopt to analyze and visualize Customer Success performance. Using interactive 3D charting, we discuss how to measure your performance as a CSM - and that of your team - focusing on Retention Rate, Expansion MRR %, and NPS.
Previous Video
The Art and Science of Effective Customer Onboarding
The Art and Science of Effective Customer Onboarding

Customer onboarding is both an art and a science. To succeed, you need to find the right balance between a ...

Next Video
Personalizing One-To-Many Customer Success
Personalizing One-To-Many Customer Success

In this webinar, we cover: • How to design the program • Automated touch-points • Balancing automation and ...