Today’s customers expect ongoing experiences of value, happiness, and success. It’s a tall order, and to achieve it, the fastest growing businesses are learning to anticipate, listen, and respond almost immediately to their needs. A modern Net Promoter Score program can really help you super-charge Customer Success.
This webinar goes beyond the basics to show you how to leverage NPS in a fresh way -- how to be innovative in who, when and how you ask the question “How likely are you to recommend …?” as well as strategies for follow-up. It is easier than you think to use this data in new ways and become a true Voice of the Customer champion.
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About the Author
Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.Follow on Twitter More Content by Amity Team