Webinars

Watch our webinars in replay to help you better understand how you can manage, engage and drive value with your customers.

  • How to Design Your Customer Health Score39:48

    How to Design Your Customer Health Score

    A health score is a single actionable metric which you calculate by assembling multiple data points. It tells customer success managers which account to pay attention to, and when.

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  • How to Engage Your Customer's Top Level Executives42:00

    How to Engage Your Customer's Top Level Executives

    CSMs are proficient at talking to customer champions and their teams, but in order to secure renewals, expansions, and opportunities, there's another person you need to talk to: the one who signs the

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  • How to Build a Powerful Customer Renewal Playbook39:28

    How to Build a Powerful Customer Renewal Playbook

    Learn how to design and use a proactive Customer Success playbook to manage the 90, 60, or 30 days prior to renewal and secure more wins. Renewals are a key process for SaaS Account Managers and CSMs.

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  • How to Measure and Influence Product Adoption for Customer Success52:15

    How to Measure and Influence Product Adoption for Customer Success

    In order to improve time to first value, you need to create and perfect your onboarding playbook to closely define the tools and actions you’ll need for success.

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  • How to Build Your Customer Onboarding Playbook41:25

    How to Build Your Customer Onboarding Playbook

    In order to improve time to first value, you need to create and perfect your onboarding playbook to closely define the tools and actions you’ll need for success.

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  • Introducing The Customer Advocacy Ladder29:05

    Introducing The Customer Advocacy Ladder

    Customer Advocacy is a critical piece of the Customer Success puzzle. A strong advocacy presence can help to further position Customer Success as a massive value driver within organizations. By imple

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  • QBR Playbooks That Drive Customer Accountability1:01:44

    QBR Playbooks That Drive Customer Accountability

    In this webinar, learn what the blueprint to a flawless Customer Business Review (aka QBR) looks like and how the best CSMs leverage theirs to drive customer accountability for success.

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    The ROI of lemons
    is lemonade,

    so the ROI of Customer
    Success must be…

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  • Personalizing a One-To-Many Customer Success Approach58:59

    Personalizing a One-To-Many Customer Success Approach

    This webinar provides a practical approach to personal one-to-many Customer Success. From email to webinars and in-app messaging, learn how to scale up tech-touch customer success management.

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  • How to Deliver Value and Avoid Frustration in Your Quarterly Business Reviews Webinar Recording0:00

    How to Deliver Value and Avoid Frustration in Your Quarterly Business Reviews Webinar Recording

    Many Customer Success Managers work under the assumption that setting aside a couple of hours once a quarter to meet with an important customer can only be a good thing. Think again.

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    It’s time to
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    We’ll show you how.

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  • 2017 Rewind: Your Customer Success Playlist

    2017 Rewind: Your Customer Success Playlist

    The playlist below takes you through key questions Customer Success teams face. Just click on the tapes to start listening!

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  • The Art and Science of Effective Customer Onboarding0:00

    The Art and Science of Effective Customer Onboarding

    Customer onboarding is both an art and a science. To succeed, you need to find the right balance between a creative content strategy and a data-driven approach.

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  • How to Create a Customer Engagement Strategy33:46

    How to Create a Customer Engagement Strategy

    Amity partnered up with Nulogy's Maheen Memon to share tips and tricks to make sure you don't lose sight of the customer as your organization scales up. In her presentation, Maheen discusses how her

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  • A Framework to Visualize Customer Success Performance Data30:58

    A Framework to Visualize Customer Success Performance Data

    Measuring Customer Success performance is a challenge. Customer Success teams have a wide range of goals, and creating a balanced scorecard is not always easy. In this webinar, Joel Carron, Customer

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  • How to Reduce Churn with Better Product Adoption0:00

    How to Reduce Churn with Better Product Adoption

    In the age where product-led businesses are beating their competition, product adoption reigns king. The more your users and customers get out of your product, the less likely they are to churn.

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  • Impress and Inform Your Customer with Automated Emails27:24

    Impress and Inform Your Customer with Automated Emails

    Learn how to create beautiful Customer Success email templates that will dazzle and inform your users. See how powerful rules can trigger email campaigns to never miss your chance ever again.

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  • Amplify Your Data with Custom Properties and Rules31:29

    Amplify Your Data with Custom Properties and Rules

    Augment the power of your data with Amity's custom properties and rules engine. Learn how to extend Amity to use your data more effectively and feed it into your tech-touch processes.

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  • Standardize Your Team's Playbooks and Tasks28:25

    Standardize Your Team's Playbooks and Tasks

    Take your playbooks and tasks to a whole new level with Amity's automation capabilities. Learn how to standardize your high touch Customer Success processes and automate your tech-touch programs.

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  • Make the Most of Accounts and People Explorers29:23

    Make the Most of Accounts and People Explorers

    Learn everything there is to know about the Amity Accounts and People Explorer. Customize the explorer for various use cases, navigate, sort, and export your data based on your specific needs.

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    Churn got
    you down?

    Cheer up, this
    guide will help

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  • The 4+1 Keys to Successful Software Adoption1:01:15

    The 4+1 Keys to Successful Software Adoption

    Faster adoption is the most direct path to renewing and expanding your customers. This webinar explores how to plan and execute effective SaaS adoption for Customer Success.

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  • How to Build an Early Warning System for Customer Success Recording49:08

    How to Build an Early Warning System for Customer Success Recording

    There’s only so much a Customer Success Manager can manually do to proactively prevent a customer from approaching dangerous territory. Adopting a standardized early warning system is crucial.

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