Webinars

Watch our webinars in replay to help you better understand how you can manage, engage and drive value with your customers.

  • How to Scale Your Customer Success Team41:39

    How to Scale Your Customer Success Team

    When customer success efforts pay off, they leave you with an interesting problem: more customers to manage, and the need to grow your team accordingly. A hurdle that customer success teams face is t

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  • How to Capture Business Outcomes during QBRs45:33

    How to Capture Business Outcomes during QBRs

    By initiating and directing value-oriented conversations with your customer, you can effectively reduce churn, even before ROI is fully delivered. You best tool to initiate these discussions: QBRs.

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  • 2017 Rewind: Your Customer Success Playlist

    2017 Rewind: Your Customer Success Playlist

    The playlist below takes you through key questions Customer Success teams face. Just click on the tapes to start listening!

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  • Customer Success Software Overview Demo1:09

    Customer Success Software Overview Demo

    Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness.

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  • 9 Ways to Supercharge Customer Success Productivity32:44

    9 Ways to Supercharge Customer Success Productivity

    With these techniques, a Customer Succes team can measure the exact working capacity of Success and Support, and create a structure that drives a “get things done” culture amongst its members.

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  • How to Build a Powerful Customer Renewal Playbook39:28

    How to Build a Powerful Customer Renewal Playbook

    Learn how to design and use a proactive Customer Success playbook to manage the 90, 60, or 30 days prior to renewal and secure more wins. Renewals are a key process for SaaS Account Managers and CSMs.

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  • Shatter the Customer Success Performance Plateau28:04

    Shatter the Customer Success Performance Plateau

    We know what customer success is supposed to do: predictably drive revenue growth. Breaking the cycle of limited customer success performance will allow your team to realize its full potential. If you

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  • How to Design Your Customer Health Score39:48

    How to Design Your Customer Health Score

    A health score is a single actionable metric which you calculate by assembling multiple data points. It tells customer success managers which account to pay attention to, and when.

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  • How to Engage Your Customer's Top Level Executives42:00

    How to Engage Your Customer's Top Level Executives

    CSMs are proficient at talking to customer champions and their teams, but in order to secure renewals, expansions, and opportunities, there's another person you need to talk to: the one who signs the

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  • How to Measure + Influence Product Adoption for Customer Success52:16

    How to Measure + Influence Product Adoption for Customer Success

    Onboarding is a key Customer Success responsibility that can make or break your relationship. During onboarding, a CSM has the opportunity to trigger behavior change, set realistic goals, and define s

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  • How to Build Your Customer Onboarding Playbook41:25

    How to Build Your Customer Onboarding Playbook

    Onboarding is a key Customer Success responsibility that can make or break your relationship. During onboarding, a CSM has the opportunity to trigger behaviour change, set realistic goals, and define

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  • QBR Playbooks That Drive Customer Accountability1:01:44

    QBR Playbooks That Drive Customer Accountability

    Responsible customers take initiatives to get more out of your solution. Such customers take control of their experience, and they are eager to grow with you. Sounds wonderful, doesn't it? If you're

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  • How to Reduce Churn with Better Product Adoption30:34

    How to Reduce Churn with Better Product Adoption

    In this webinar, Ty Magnin from Appcues tells you exactly how Customer Success Managers can reduce churn with: customer onboarding, strategic lifecycle nudges, feature discovery. In the age where pro

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  • The Art and Science of Effective Customer Onboarding59:51

    The Art and Science of Effective Customer Onboarding

    Customer onboarding is both an art and a science. To succeed, you need to find the right balance between a creative content strategy and a data-driven approach. Rely too much on the right side of your

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  • A Framework to Visualize Customer Success Performance Data30:58

    A Framework to Visualize Customer Success Performance Data

    Measuring Customer Success performance is a challenge. Customer Success teams have a wide range of goals, and creating a balanced scorecard is not always easy. In this webinar, Joel Carron, Customer

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  • Personalizing One-To-Many Customer Success59:00

    Personalizing One-To-Many Customer Success

    In this webinar, we cover: • How to design the program • Automated touch-points • Balancing automation and personalization • The importance of testing • Technology ideas and option Not every business

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  • Introducing The Customer Advocacy Ladder29:05

    Introducing The Customer Advocacy Ladder

    Customer Advocacy is a critical piece of the Customer Success puzzle. A strong advocacy presence can help to further position Customer Success as a massive value driver within organizations. By imple

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  • Building a Customer Onboarding Program: The Keys to Success1:00:46

    Building a Customer Onboarding Program: The Keys to Success

    Customer onboarding is crucial for SaaS companies looking to drive recurring revenue. It allows you to improve users’ time to value, which leads to increased renewals. Now, that sounds great in theory

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  • Make the Most of Accounts and People Explorers29:24

    Make the Most of Accounts and People Explorers

    Learn everything there is to know about the Amity Accounts and People Explorer. Customize the explorer for various use cases, navigate, organize, sort, and export your data based on your specific need

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  • Standardize Your Team's Playbooks and Tasks28:26

    Standardize Your Team's Playbooks and Tasks

    Take your playbooks and tasks to a whole new level with Amity's automation capabilities. Learn how to standardize your high touch Customer Success processes and automate your tech-touch programs.

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