Webinars

Watch our webinars in replay to help you better understand how you can manage, engage and drive value with your customers.

  • Amplify Your Data with Custom Properties and Rules31:29

    Amplify Your Data with Custom Properties and Rules

    Augment the power of your data with Amity's custom properties and rules engine. Learn how to extend Amity to use your data more effectively and feed it into your tech-touch processes.

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  • WEBINAR RECORDING

    Personalize Your One-To-Many Customer Success Strategy

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  • Standardize Your Team's Playbooks and Tasks28:25

    Standardize Your Team's Playbooks and Tasks

    Take your playbooks and tasks to a whole new level with Amity's automation capabilities. Learn how to standardize your high touch Customer Success processes and automate your tech-touch programs.

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  • Personalizing a One-To-Many Customer Success Approach | Recording58:59

    Personalizing a One-To-Many Customer Success Approach | Recording

    This webinar provides a practical approach to personal one-to-many Customer Success. From email to webinars and in-app messaging, learn how to scale up tech-touch customer success management.

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  • Personalizing a One-To-Many Customer Success Approach | Slides

    Personalizing a One-To-Many Customer Success Approach | Slides

    This webinar provides a practical approach to personal one-to-many Customer Success. From email to webinars and in-app messaging, learn how to scale up tech-touch customer success management.

    View Presentation
  • Make the Most of Accounts and People Explorers29:23

    Make the Most of Accounts and People Explorers

    Learn everything there is to know about the Amity Accounts and People Explorer. Customize the explorer for various use cases, navigate, sort, and export your data based on your specific needs.

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  • The 4+1 Keys to Successful Software Adoption Webinar Recording1:01:15

    The 4+1 Keys to Successful Software Adoption Webinar Recording

    Faster adoption is the most direct path to renewing and expanding your customers. This webinar explores how to plan and execute effective SaaS adoption for Customer Success.

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  • The 4 + 1 Keys to Successful Software Adoption Webinar Slides

    The 4 + 1 Keys to Successful Software Adoption Webinar Slides

    Faster adoption is the most direct path to renewing and expanding your customers. This webinar explores how to plan and execute effective SaaS adoption for Customer Success.

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  • How to Build an Early Warning System for Customer Success49:08

    How to Build an Early Warning System for Customer Success

    There’s only so much a Customer Success Manager can manually do to proactively prevent a customer from approaching dangerous territory. Adopting a standardized early warning system is crucial.

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  • How to Build an Early Warning System for Customer Success

    How to Build an Early Warning System for Customer Success

    There’s only so much a Customer Success Manager can manually do to proactively prevent a customer from approaching dangerous territory. Adopting a standardized early warning system is crucial.

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  • Building Skills in Customer Success Leadership Webinar Recording59:04

    Building Skills in Customer Success Leadership Webinar Recording

    This webinar focuses on how to tailor core management areas to customer success, and how to pick up skills in these areas if you don’t have leadership experience.

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  • Building Skills in Customer Success Leadership Webinar Slides

    Building Skills in Customer Success Leadership Webinar Slides

    Are you a new customer success leader, or a CSM who aspires to move into a management role? Are you an experienced executive who moved into customer success from another discipline like sales or produ

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  • 10 Lessons for Your Startup Customer Success Game Plan Webinar Recording1:01:08

    10 Lessons for Your Startup Customer Success Game Plan Webinar Recording

    The startup days are the most exciting, yet most chaotic ones. You need to establish brand recognition, build a loyal customer base of early adopters, all the while reaching product-market fit on tigh

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  • 10 Lessons for Your Startup Customer Success Game Plan Webinar Slides

    10 Lessons for Your Startup Customer Success Game Plan Webinar Slides

    The startup days are the most exciting, yet most chaotic ones. You need to establish brand recognition, build a loyal customer base of early adopters, all the while reaching product-market fit on tigh

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  • 5 Ways to Modernize Your Net Promoter Program Webinar Recording56:35

    5 Ways to Modernize Your Net Promoter Program Webinar Recording

    This webinar goes beyond the basics to show you how to leverage NPS in a fresh way to super-charge Customer Success.

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  • 5 Ways to Modernize Your Net Promoter Program Webinar Slides

    5 Ways to Modernize Your Net Promoter Program Webinar Slides

    This webinar goes beyond the basics to show you how to leverage NPS in a fresh way to super-charge Customer Success.

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  • The Definitive How-To For Account Segmentation Webinar Recording53:23

    The Definitive How-To For Account Segmentation Webinar Recording

    As an individual CSM looking to leverage segmentation for your account portfolio or an executive designing your company's overall segmentation model, this webinar will give you the tools you need.

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  • The Customer Success Playbooks You Need to Drive Adoption Webinar Recording59:30

    The Customer Success Playbooks You Need to Drive Adoption Webinar Recording

    In this webinar, Neil Jain and Aman Singh of Waterstone Management Group will share key insights and best practices around how to successfully drive adoption through Customer Success playbooks.

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  • The Customer Success Playbooks You Need to Drive Adoption Webinar Slides

    The Customer Success Playbooks You Need to Drive Adoption Webinar Slides

    In this webinar, Neil Jain and Aman Singh of Waterstone Management Group will share key insights and best practices around how to successfully drive adoption through Customer Success playbooks.

    View Presentation
  • Prompting Meaningful Engagements with Customer Benchmarking Webinar Recording54:23

    Prompting Meaningful Engagements with Customer Benchmarking Webinar Recording

    Benchmarking produces unique, comparative insights that get customers’ attention and motivate them to get more value from your SaaS solution.

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  • WEBINAR RECORDING

    Personalize Your One-To-Many Customer Success Strategy

    Watch The Replay
  • Prompting Meaningful Engagements with Customer Benchmarking Webinar Slides

    Prompting Meaningful Engagements with Customer Benchmarking Webinar Slides

    Benchmarking produces unique, comparative insights that get customers’ attention and motivate them to get more value from their solutions.

    View Presentation
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