Webinars
Watch our webinars in replay to help you better understand how you can manage, engage and drive value with your customers.
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39:48Watch VideoHow to Design Your Customer Health Score
A health score is a single actionable metric which you calculate by assembling multiple data points. It tells customer success managers which account to pay attention to, and when.
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42:00Watch VideoHow to Engage Your Customer's Top Level Executives
CSMs are proficient at talking to customer champions and their teams, but in order to secure renewals, expansions, and opportunities, there's another person you need to talk to: the one who signs the
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39:28Watch VideoHow to Build a Powerful Customer Renewal Playbook
Learn how to design and use a proactive Customer Success playbook to manage the 90, 60, or 30 days prior to renewal and secure more wins. Renewals are a key process for SaaS Account Managers and CSMs.
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52:15Watch VideoHow to Measure and Influence Product Adoption for Customer Success
In order to improve time to first value, you need to create and perfect your onboarding playbook to closely define the tools and actions you’ll need for success.
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41:25Watch VideoHow to Build Your Customer Onboarding Playbook
In order to improve time to first value, you need to create and perfect your onboarding playbook to closely define the tools and actions you’ll need for success.
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29:05Watch VideoIntroducing The Customer Advocacy Ladder
Customer Advocacy is a critical piece of the Customer Success puzzle. A strong advocacy presence can help to further position Customer Success as a massive value driver within organizations. By imple
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1:01:44Watch VideoQBR Playbooks That Drive Customer Accountability
In this webinar, learn what the blueprint to a flawless Customer Business Review (aka QBR) looks like and how the best CSMs leverage theirs to drive customer accountability for success.
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58:59Watch VideoPersonalizing a One-To-Many Customer Success Approach
This webinar provides a practical approach to personal one-to-many Customer Success. From email to webinars and in-app messaging, learn how to scale up tech-touch customer success management.
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0:00Watch VideoHow to Deliver Value and Avoid Frustration in Your Quarterly Business Reviews Webinar Recording
Many Customer Success Managers work under the assumption that setting aside a couple of hours once a quarter to meet with an important customer can only be a good thing. Think again.
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Read Article2017 Rewind: Your Customer Success Playlist
The playlist below takes you through key questions Customer Success teams face. Just click on the tapes to start listening!
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0:00Watch VideoThe Art and Science of Effective Customer Onboarding
Customer onboarding is both an art and a science. To succeed, you need to find the right balance between a creative content strategy and a data-driven approach.
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33:46Watch VideoHow to Create a Customer Engagement Strategy
Amity partnered up with Nulogy's Maheen Memon to share tips and tricks to make sure you don't lose sight of the customer as your organization scales up. In her presentation, Maheen discusses how her
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30:58Watch VideoA Framework to Visualize Customer Success Performance Data
Measuring Customer Success performance is a challenge. Customer Success teams have a wide range of goals, and creating a balanced scorecard is not always easy. In this webinar, Joel Carron, Customer
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0:00Watch VideoHow to Reduce Churn with Better Product Adoption
In the age where product-led businesses are beating their competition, product adoption reigns king. The more your users and customers get out of your product, the less likely they are to churn.
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27:24Watch VideoImpress and Inform Your Customer with Automated Emails
Learn how to create beautiful Customer Success email templates that will dazzle and inform your users. See how powerful rules can trigger email campaigns to never miss your chance ever again.
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31:29Watch VideoAmplify Your Data with Custom Properties and Rules
Augment the power of your data with Amity's custom properties and rules engine. Learn how to extend Amity to use your data more effectively and feed it into your tech-touch processes.
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28:25Watch VideoStandardize Your Team's Playbooks and Tasks
Take your playbooks and tasks to a whole new level with Amity's automation capabilities. Learn how to standardize your high touch Customer Success processes and automate your tech-touch programs.
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29:23Watch VideoMake the Most of Accounts and People Explorers
Learn everything there is to know about the Amity Accounts and People Explorer. Customize the explorer for various use cases, navigate, sort, and export your data based on your specific needs.
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1:01:15Watch VideoThe 4+1 Keys to Successful Software Adoption
Faster adoption is the most direct path to renewing and expanding your customers. This webinar explores how to plan and execute effective SaaS adoption for Customer Success.
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49:08Watch VideoHow to Build an Early Warning System for Customer Success Recording
There’s only so much a Customer Success Manager can manually do to proactively prevent a customer from approaching dangerous territory. Adopting a standardized early warning system is crucial.
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