Webinars

Watch our webinars in replay to help you better understand how you can manage, engage and drive value with your customers.

  • A Framework to Visualize Customer Success Performance Data Recording30:58

    A Framework to Visualize Customer Success Performance Data Recording

    Measuring Customer Success performance is a challenge. Customer Success teams have a wide range of goals, and creating a balanced scorecard is not always easy. In this webinar, Joel Carron, Customer

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  • A Framework to Visualize Customer Success Performance Data Slides

    A Framework to Visualize Customer Success Performance Data Slides

    Measuring Customer Success performance is a challenge. Customer Success teams have a wide range of goals, and creating a balanced scorecard is not always easy. In this webinar, Joel Carron, Customer

    View Presentation
  • How to Reduce Churn with Better Product Adoption Recording0:00

    How to Reduce Churn with Better Product Adoption Recording

    In the age where product-led businesses are beating their competition, product adoption reigns king. The more your users and customers get out of your product, the less likely they are to churn.

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  • How to Reduce Churn with Better Product Adoption Slides

    How to Reduce Churn with Better Product Adoption Slides

    In the age where product-led businesses are beating their competition, product adoption reigns king. The more your users and customers get out of your product, the less likely they are to churn.

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  • Impress and Inform Your Customer with Automated Emails27:24

    Impress and Inform Your Customer with Automated Emails

    Learn how to create beautiful Customer Success email templates that will dazzle and inform your users. See how powerful rules can trigger email campaigns to never miss your chance ever again.

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  • Amplify Your Data with Custom Properties and Rules31:29

    Amplify Your Data with Custom Properties and Rules

    Augment the power of your data with Amity's custom properties and rules engine. Learn how to extend Amity to use your data more effectively and feed it into your tech-touch processes.

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  • Standardize Your Team's Playbooks and Tasks28:25

    Standardize Your Team's Playbooks and Tasks

    Take your playbooks and tasks to a whole new level with Amity's automation capabilities. Learn how to standardize your high touch Customer Success processes and automate your tech-touch programs.

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    The ROI of lemons
    is lemonade,

    so the ROI of Customer
    Success must be…

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  • Make the Most of Accounts and People Explorers29:23

    Make the Most of Accounts and People Explorers

    Learn everything there is to know about the Amity Accounts and People Explorer. Customize the explorer for various use cases, navigate, sort, and export your data based on your specific needs.

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  • Personalizing a One-To-Many Customer Success Approach Recording58:59

    Personalizing a One-To-Many Customer Success Approach Recording

    This webinar provides a practical approach to personal one-to-many Customer Success. From email to webinars and in-app messaging, learn how to scale up tech-touch customer success management.

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    It’s time to
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    We’ll show you how.

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  • Personalizing a One-To-Many Customer Success Approach Slides

    Personalizing a One-To-Many Customer Success Approach Slides

    This webinar provides a practical approach to personal one-to-many Customer Success. From email to webinars and in-app messaging, learn how to scale up tech-touch customer success management.

    View Presentation
  • The 4+1 Keys to Successful Software Adoption Webinar Recording1:01:15

    The 4+1 Keys to Successful Software Adoption Webinar Recording

    Faster adoption is the most direct path to renewing and expanding your customers. This webinar explores how to plan and execute effective SaaS adoption for Customer Success.

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  • The 4 + 1 Keys to Successful Software Adoption Webinar Slides

    The 4 + 1 Keys to Successful Software Adoption Webinar Slides

    Faster adoption is the most direct path to renewing and expanding your customers. This webinar explores how to plan and execute effective SaaS adoption for Customer Success.

    View Presentation
  • How to Build an Early Warning System for Customer Success Recording49:08

    How to Build an Early Warning System for Customer Success Recording

    There’s only so much a Customer Success Manager can manually do to proactively prevent a customer from approaching dangerous territory. Adopting a standardized early warning system is crucial.

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  • How to Build an Early Warning System for Customer Success Slides

    How to Build an Early Warning System for Customer Success Slides

    There’s only so much a Customer Success Manager can manually do to proactively prevent a customer from approaching dangerous territory. Adopting a standardized early warning system is crucial.

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  • Building Skills in Customer Success Leadership Webinar Recording59:04

    Building Skills in Customer Success Leadership Webinar Recording

    This webinar focuses on how to tailor core management areas to customer success, and how to pick up skills in these areas if you don’t have leadership experience.

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  • Building Skills in Customer Success Leadership Webinar Slides

    Building Skills in Customer Success Leadership Webinar Slides

    Are you a new customer success leader, or a CSM who aspires to move into a management role? Are you an experienced executive who moved into customer success from another discipline like sales or produ

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  • 10 Lessons for Your Startup Customer Success Game Plan Webinar Recording1:01:08

    10 Lessons for Your Startup Customer Success Game Plan Webinar Recording

    The startup days are the most exciting, yet most chaotic ones. You need to establish brand recognition, build a loyal customer base of early adopters, all the while reaching product-market fit on tigh

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  • 10 Lessons for Your Startup Customer Success Game Plan Webinar Slides

    10 Lessons for Your Startup Customer Success Game Plan Webinar Slides

    The startup days are the most exciting, yet most chaotic ones. You need to establish brand recognition, build a loyal customer base of early adopters, all the while reaching product-market fit on tigh

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    Churn got
    you down?

    Cheer up, this
    guide will help

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    Say buh-bye to churn!
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  • 5 Ways to Modernize Your Net Promoter Program Webinar Recording56:35

    5 Ways to Modernize Your Net Promoter Program Webinar Recording

    This webinar goes beyond the basics to show you how to leverage NPS in a fresh way to super-charge Customer Success.

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  • 5 Ways to Modernize Your Net Promoter Program Webinar Slides

    5 Ways to Modernize Your Net Promoter Program Webinar Slides

    This webinar goes beyond the basics to show you how to leverage NPS in a fresh way to super-charge Customer Success.

    View Presentation
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