Nerissa is half of the Technical Customer Success team at Uberflip. She regularly contributes to multiple personal notebooks, her Evernote account, and the comment section on Gawker. In her spare time she works on making her apartment look like a Pinterest board and writing her first novel.
B2B Trends & Customer Success
Now that we’re halfway through 2016, we can check in on how accurate some of those 2015 predictions were, and how those trends are impacting Customer Success.