Lindsay Smith

Lindsay has a passion for wowing customers and leading world class teams that do the same. She has spent the past decade partnering with customers across several industries in both small and large organizations always with goal of exceeding client expectations. In her current role as Director of Customer Success, she oversees all implementations and business development activities, for BestCompaniesAZ, whose mission is to connect the right people to the best companies.

  • Does Customer Success Mean Anything Outside of SaaS?

    Does Customer Success Mean Anything Outside of SaaS?

    As I’ve learned after making an industry shift, the concept of Customer Success is just as applicable to the world outside of SaaS. Customer Success is crucial to anyone that is selling anything.

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  • The Power of Company Culture

    The Power of Company Culture

    Company culture has a profound effect on your customer’s experience and your CSM’s ability to “practice” Customer Success. But a customer focused value statement is not enough.

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  • Nailing Your Customer Success Job Transition

    Nailing Your Customer Success Job Transition

    So you have decided to take the leap and switch companies. Now, what!? Below are 8 steps that will help you transition smoothly while making yourself valuable as rapidly as possible.

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  • Resurrecting Your Inactive Accounts

    Resurrecting Your Inactive Accounts

    Customers disengage for a variety of reason. Here's how to bring those inactive accounts back to life to prevent customer churn.

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  • What's Still Holding Customer Success Back in 2017?

    What's Still Holding Customer Success Back in 2017?

    Some of the main challenges and wide-spread ideas still holding the Customer Success industry back in 2017.

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  • What Do Your Customers Need to Know?

    What Do Your Customers Need to Know?

    One of the keys to effective communication, regardless of audience, is listening. As Customer Success Managers we often talk more than we listen, and we sometimes make assumptions that we shouldn't.

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  • Data and Processes and People, Oh My! So Many Ways to Scale Your Team

    Data and Processes and People, Oh My! So Many Ways to Scale Your Team

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  • 4 Ways to Scale Your Customer Success Efforts

    4 Ways to Scale Your Customer Success Efforts

    Your sales team is closing deals left and right. You need to craft a plan of how to better scale your team’s efforts so that you are

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  • Building Customer Trust Alongside Your Entire Organization

    Building Customer Trust Alongside Your Entire Organization

    Customer Success teams establish trust with customers, but other teams at your company such as marketing, sales, and product management also play a role in building trusting relationships.

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