Kristen Hayer

Kristen Hayer is the founder & CEO of The Success League, a consulting firm focused on customer success. Services include developing metrics and goals, assessing customer touch-points, selecting technology, building and training teams, and designing playbooks. Prior to founding The Success League, Kristen built and led award-winning teams for Jazz, VerticalResponse and Ascentis. Over the past 20 years she has been a sales, marketing and customer success leader, primarily working with early stage tech companies. Kristen has her BA from Seattle Pacific University and her MBA from the University of Washington.

  • Beyond Email: Ideas for Tech-Touch Customer Success

    Beyond Email: Ideas for Tech-Touch Customer Success

    It seems like most companies are pretty reliant on email, but customers are getting tired of full inboxes. Here are some alternatives to email for your One-to-Many customer success program.

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  • What Makes a Great Customer Success Leader?

    What Makes a Great Customer Success Leader?

    Being a terrific CSM isn't enough to make you a great leader. If you want to grow into a Director or VP of Customer Success, make sure you’ve got (or build) skills in these 5 areas.

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