Irit Eizips

Irit Eizips is a Customer Success evangelist and CEO for CSM Practice, passionate about customer success (and that of yours). I share this comparison to help you gain a better understanding of customer success trends as they relate to scaling your Customer Success team with tech-touch. CSM Practice can provide hands-on management consulting to help you design and implement a customer success program that best fits your unique business model. In addition, our technical consulting team can help you scale your team by automating existing customer success processes and introduce optimization, efficiencies and improve transparency. It just takes a second to follow me on Twitter (@iriteizips ) and keep track of customer success events, blogs and trends. If you have a question about this blog, send me an email to info@csmpractice.com.

  • “Help Me Help You!” The Best Kept Secret of Customers Success

    “Help Me Help You!” The Best Kept Secret of Customers Success

    There comes a time when your customer doesn’t collaborate with you enough in order to achieve their desired outcomes. You need the right tools in place to drive a joint accountability with your client

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  • Segmenting Your Customer Base to Scale

    Segmenting Your Customer Base to Scale

    To scale your Customer Success team, you will need to segment your customers and apply the appropriate engagement model.

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  • How to Get Your Customer Success Budget Increased

    How to Get Your Customer Success Budget Increased

    Many customer success teams often struggle with communicating their value and thereby never get their budget fully approved. In return, this impedes their ability to scale. Here's how to get started.

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  • 3 Simple Ways To Promote Productivity And Proactiveness

    3 Simple Ways To Promote Productivity And Proactiveness

    Specific steps one needs to take to be less reactive and how they'll help customer success teams to scale through increased CSM productivity and proactivity.

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  • Easy Customer Success Playbooks You Can Quickly Automate

    Easy Customer Success Playbooks You Can Quickly Automate

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