Amity Team

Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.

  • 7 Questions to Ask Before Implementing a Customer Success Platform30:29

    7 Questions to Ask Before Implementing a Customer Success Platform

    Because customer success is still new and developing, your job comes with its own set of challenges. Namely, you are doing work that hasn’t been done before, you’re learning as you go.

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  • [Infographic] Customer Success Metrics Cheat Sheet

    [Infographic] Customer Success Metrics Cheat Sheet

    Customer Success metrics... everyone is looking to better understand our customers and the outcomes of our customer success efforts.

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  • Why Customer Success Teams Lose Sight of Outcomes31:25

    Why Customer Success Teams Lose Sight of Outcomes

    Learn how to lead your customers towards success by focusing on customer outcomes, managing your capabilities, and understanding the complexities of the business.

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  • How Help Scout Used Chat to Solve Their Biggest Customer Success Hurdles35:20

    How Help Scout Used Chat to Solve Their Biggest Customer Success Hurdles

    Live chat can be a highly effective channel for customer success, especially when it comes to driving engagement at critical touch points like onboarding, where timing is everything. At Help Scout, M

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  • The Easiest Way To Improve Onboarding32:55

    The Easiest Way To Improve Onboarding

    While NPS and CSAT are essential to a solid Voice of the Customer Program, Customer Effort Score (CES) has proven to be the best CX metric to measure onboarding success.

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  • How to Scale Your Customer Success Team41:39

    How to Scale Your Customer Success Team

    A hurdle that customer success teams face is scaling from a budget and business-model standpoint, while still providing a consistent customer experience. Here are some strategies to solve this.

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  • How to Capture Business Outcomes during QBRs45:33

    How to Capture Business Outcomes during QBRs

    By initiating and directing value-oriented conversations with your customer, you can effectively reduce churn, even before ROI is fully delivered. You best tool to initiate these discussions: QBRs.

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  • Make the Most of Accounts and People Explorers29:24

    Make the Most of Accounts and People Explorers

    Learn everything there is to know about the Amity Accounts and People Explorer. Customize the explorer for various use cases, navigate, organize, sort, and export your data based on your specific need

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  • Standardize Your Team's Playbooks and Tasks28:26

    Standardize Your Team's Playbooks and Tasks

    Take your playbooks and tasks to a whole new level with Amity's automation capabilities. Learn how to standardize your high touch Customer Success processes and automate your tech-touch programs.

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  • Impress and Inform Your Customer with Automated Emails27:24

    Impress and Inform Your Customer with Automated Emails

    Amity's email templates and rules engine are the power couple of proactive relationship management. Learn how to create beautiful email templates that will dazzle and inform your customers for any occ

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  • Amplify Your Data with Custom Properties and Rules31:30

    Amplify Your Data with Custom Properties and Rules

    Augment the power of your data with Amity's custom properties and rules engine. Learn how to extend Amity to use your data more effectively and feed it into your tech-touch processes.

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  • 9 Ways to Supercharge Customer Success Productivity32:44

    9 Ways to Supercharge Customer Success Productivity

    With these techniques, a Customer Succes team can measure the exact working capacity of Success and Support, and create a structure that drives a “get things done” culture amongst its members.

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  • Building a Customer Onboarding Program: The Keys to Success1:00:46

    Building a Customer Onboarding Program: The Keys to Success

    Customer onboarding is crucial for SaaS companies looking to drive recurring revenue. It allows you to improve users’ time to value, which leads to increased renewals. Now, that sounds great in theory

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  • The Art and Science of Effective Customer Onboarding59:51

    The Art and Science of Effective Customer Onboarding

    Customer onboarding is both an art and a science. To succeed, you need to find the right balance between a creative content strategy and a data-driven approach. Rely too much on the right side of your

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  • Shatter the Customer Success Performance Plateau28:04

    Shatter the Customer Success Performance Plateau

    We know what customer success is supposed to do: predictably drive revenue growth. Breaking the cycle of limited customer success performance will allow your team to realize its full potential. If you

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  • How to Design Your Customer Health Score39:48

    How to Design Your Customer Health Score

    A health score is a single actionable metric which you calculate by assembling multiple data points. It tells customer success managers which account to pay attention to, and when.

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  • How to Build a Powerful Customer Renewal Playbook39:28

    How to Build a Powerful Customer Renewal Playbook

    Learn how to design and use a proactive Customer Success playbook to manage the 90, 60, or 30 days prior to renewal and secure more wins. Renewals are a key process for SaaS Account Managers and CSMs.

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  • Introducing The Customer Advocacy Ladder29:05

    Introducing The Customer Advocacy Ladder

    Customer Advocacy is a critical piece of the Customer Success puzzle. A strong advocacy presence can help to further position Customer Success as a massive value driver within organizations. By imple

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  • How to Create a Customer Engagement Strategy33:46

    How to Create a Customer Engagement Strategy

    Amity partnered up with Nulogy's Maheen Memon to share tips and tricks to make sure you don't lose sight of the customer as your organization scales up. In her presentation, Maheen discusses how her

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  • Fall 2017 Update: Amity's Newest Features

    Fall 2017 Update: Amity's Newest Features

    We've made some exciting updates on the Amity Customer Success platform. Take a look below to find out what new features and product enhancements just came out!

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