How to Build Your Customer Onboarding Playbook
In order to improve time to first value, you need to create and perfect your onboarding playbook to closely define the tools and actions you’ll need for success.
Introducing The Customer Advocacy Ladder
Customer Advocacy is a critical piece of the Customer Success puzzle. A strong advocacy presence can help to further position Customer Success as a massive value driver within organizations.
QBR Playbooks That Drive Customer Accountability Recording
In this webinar, learn what the blueprint to a flawless Customer Business Review (aka QBR) looks like and how the best CSMs leverage theirs to drive customer accountability for success.
The Art and Science of Effective Customer Onboarding Recording
Customer onboarding is both an art and a science. To succeed, you need to find the right balance between a creative content strategy and a data-driven approach.
How to Create a Customer Engagement Strategy
Amity partnered up with Nulogy's Maheen Memon to share tips and tricks to make sure you don't lose sight of the customer as your organization scales up.
In her presentation, Maheen discusses how her
How to Reduce Churn with Better Product Adoption Recording
In the age where product-led businesses are beating their competition, product adoption reigns king. The more your users and customers get out of your product, the less likely they are to churn.
Impress and Inform Your Customer with Automated Emails
Learn how to create beautiful Customer Success email templates that will dazzle and inform your users. See how powerful rules can trigger email campaigns to never miss your chance ever again.
Make the Most of Accounts and People Explorers
Learn everything there is to know about the Amity Accounts and People Explorer. Customize the explorer for various use cases, navigate, sort, and export your data based on your specific needs.
The 4+1 Keys to Successful Software Adoption Webinar Recording
Faster adoption is the most direct path to renewing and expanding your customers. This webinar explores how to plan and execute effective SaaS adoption for Customer Success.
How to Build an Early Warning System for Customer Success Recording
There’s only so much a Customer Success Manager can manually do to proactively prevent a customer from approaching dangerous territory. Adopting a standardized early warning system is crucial.
Fall 2017 Update: Amity's Newest Features
We've made some exciting updates on the Amity Customer Success platform. Take a look below to find out what new features and product enhancements just came out!
Amity Fall 2017 Product Updates
What's new on the Amity Customer Success platform? Take a look below for a detailed rundown of Amity's newest features and product improvements.
Building Skills in Customer Success Leadership Webinar Recording
This webinar focuses on how to tailor core management areas to customer success, and how to pick up skills in these areas if you don’t have leadership experience.
10 Lessons for Your Startup Customer Success Game Plan Webinar Recording
The startup days are the most exciting, yet most chaotic ones. You need to establish brand recognition, build a loyal customer base of early adopters, all the while reaching product-market fit on tigh
5 Ways to Modernize Your Net Promoter Program Webinar Slides
This webinar goes beyond the basics to show you how to leverage NPS in a fresh way to super-charge Customer Success.
Your Toolkit for Proactive Customer Success
A proactive Customer Success organization is one that doesn’t wait for problems to arise. Here are the 5 elements of a proactive Customer Success Manager’s toolkit.
A Recipe for Customer Health Scoring
In Customer Success, setting trap wires to notify you when your customer isn’t doing so well can save you lots of time, and lots of pain. Your early warning system should reflect what matters to you.
[INFOGRAPHIC] 10 Tips For Customer Success Automation
Automation empowers Customer Success Managers to do what they’re good at, so here are 10 quick tips to get started with Customer Success automation for data, processes, and customer journey tracking.
How to Proactively Handle Customer Feedback for Success Webinar Recording
With a few simple processes, you can collect, measure, and understand customer feedback. Open a goldmine of opportunities and be the hero your customers deserve.
Demonstrating Your Value to the Board and Getting Your Budget Approved Webinar Recording
It's essential for growing Customer Success teams to know how to articulate their impact in order to get recognized and to gain access to more resources.