Amity Team

Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.

  • How to Scale Your Customer Success Team41:39

    How to Scale Your Customer Success Team

    When customer success efforts pay off, they leave you with an interesting problem: more customers to manage, and the need to grow your team accordingly. A hurdle that customer success teams face is t

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  • How to Capture Business Outcomes during QBRs45:33

    How to Capture Business Outcomes during QBRs

    By initiating and directing value-oriented conversations with your customer, you can effectively reduce churn, even before ROI is fully delivered. You best tool to initiate these discussions: QBRs.

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  • Make the Most of Accounts and People Explorers29:24

    Make the Most of Accounts and People Explorers

    Learn everything there is to know about the Amity Accounts and People Explorer. Customize the explorer for various use cases, navigate, organize, sort, and export your data based on your specific need

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  • Standardize Your Team's Playbooks and Tasks28:26

    Standardize Your Team's Playbooks and Tasks

    Take your playbooks and tasks to a whole new level with Amity's automation capabilities. Learn how to standardize your high touch Customer Success processes and automate your tech-touch programs.

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  • Impress and Inform Your Customer with Automated Emails27:24

    Impress and Inform Your Customer with Automated Emails

    Amity's email templates and rules engine are the power couple of proactive relationship management. Learn how to create beautiful email templates that will dazzle and inform your customers for any occ

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  • Amplify Your Data with Custom Properties and Rules31:30

    Amplify Your Data with Custom Properties and Rules

    Augment the power of your data with Amity's custom properties and rules engine. Learn how to extend Amity to use your data more effectively and feed it into your tech-touch processes.

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  • 9 Ways to Supercharge Customer Success Productivity32:44

    9 Ways to Supercharge Customer Success Productivity

    With these techniques, a Customer Succes team can measure the exact working capacity of Success and Support, and create a structure that drives a “get things done” culture amongst its members.

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  • Building a Customer Onboarding Program: The Keys to Success1:00:46

    Building a Customer Onboarding Program: The Keys to Success

    Customer onboarding is crucial for SaaS companies looking to drive recurring revenue. It allows you to improve users’ time to value, which leads to increased renewals. Now, that sounds great in theory

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  • The Art and Science of Effective Customer Onboarding59:51

    The Art and Science of Effective Customer Onboarding

    Customer onboarding is both an art and a science. To succeed, you need to find the right balance between a creative content strategy and a data-driven approach. Rely too much on the right side of your

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  • Shatter the Customer Success Performance Plateau28:04

    Shatter the Customer Success Performance Plateau

    We know what customer success is supposed to do: predictably drive revenue growth. Breaking the cycle of limited customer success performance will allow your team to realize its full potential. If you

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  • How to Design Your Customer Health Score39:48

    How to Design Your Customer Health Score

    A health score is a single actionable metric which you calculate by assembling multiple data points. It tells customer success managers which account to pay attention to, and when.

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  • How to Build a Powerful Customer Renewal Playbook39:28

    How to Build a Powerful Customer Renewal Playbook

    Learn how to design and use a proactive Customer Success playbook to manage the 90, 60, or 30 days prior to renewal and secure more wins. Renewals are a key process for SaaS Account Managers and CSMs.

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  • Introducing The Customer Advocacy Ladder29:05

    Introducing The Customer Advocacy Ladder

    Customer Advocacy is a critical piece of the Customer Success puzzle. A strong advocacy presence can help to further position Customer Success as a massive value driver within organizations. By imple

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  • How to Create a Customer Engagement Strategy33:46

    How to Create a Customer Engagement Strategy

    Amity partnered up with Nulogy's Maheen Memon to share tips and tricks to make sure you don't lose sight of the customer as your organization scales up. In her presentation, Maheen discusses how her

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  • Fall 2017 Update: Amity's Newest Features

    Fall 2017 Update: Amity's Newest Features

    We've made some exciting updates on the Amity Customer Success platform. Take a look below to find out what new features and product enhancements just came out!

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  • Amity Fall 2017 Product Updates

    Amity Fall 2017 Product Updates

    What's new on the Amity Customer Success platform? Take a look below for a detailed rundown of Amity's newest features and product improvements.

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  • Your Toolkit for Proactive Customer Success

    Your Toolkit for Proactive Customer Success

    A proactive Customer Success organization is one that doesn’t wait for problems to arise. Here are the 5 elements of a proactive Customer Success Manager’s toolkit.

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  • A Recipe for Customer Health Scoring

    A Recipe for Customer Health Scoring

    In Customer Success, setting trap wires to notify you when your customer isn’t doing so well can save you lots of time, and lots of pain. Your early warning system should reflect what matters to you.

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  • [INFOGRAPHIC] 10 Tips For Customer Success Automation

    [INFOGRAPHIC] 10 Tips For Customer Success Automation

    Automation empowers Customer Success Managers to do what they’re good at, so here are 10 quick tips to get started with Customer Success automation for data, processes, and customer journey tracking.

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  • [Infographic] The 4 Stages of Scaling Customer Success

    [Infographic] The 4 Stages of Scaling Customer Success

    It's never too early to be thinking about Customer Success at scale. From Day 1, a truly customer-centric company should ensure that Customer Success Operations are engrained in its DNA.

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