Amity Team

Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.

  • How to Reduce Churn with Better Product Adoption Slides

    How to Reduce Churn with Better Product Adoption Slides

    In the age where product-led businesses are beating their competition, product adoption reigns king. The more your users and customers get out of your product, the less likely they are to churn.

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  • How to Reduce Churn with Better Product Adoption Recording0:00

    How to Reduce Churn with Better Product Adoption Recording

    In the age where product-led businesses are beating their competition, product adoption reigns king. The more your users and customers get out of your product, the less likely they are to churn.

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  • Impress and Inform Your Customer with Automated Emails27:24

    Impress and Inform Your Customer with Automated Emails

    Learn how to create beautiful Customer Success email templates that will dazzle and inform your users. See how powerful rules can trigger email campaigns to never miss your chance ever again.

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  • Make the Most of Accounts and People Explorers29:23

    Make the Most of Accounts and People Explorers

    Learn everything there is to know about the Amity Accounts and People Explorer. Customize the explorer for various use cases, navigate, sort, and export your data based on your specific needs.

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  • The 4 + 1 Keys to Successful Software Adoption Webinar Slides

    The 4 + 1 Keys to Successful Software Adoption Webinar Slides

    Faster adoption is the most direct path to renewing and expanding your customers. This webinar explores how to plan and execute effective SaaS adoption for Customer Success.

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  • The 4+1 Keys to Successful Software Adoption Webinar Recording1:01:15

    The 4+1 Keys to Successful Software Adoption Webinar Recording

    Faster adoption is the most direct path to renewing and expanding your customers. This webinar explores how to plan and execute effective SaaS adoption for Customer Success.

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  • How to Build an Early Warning System for Customer Success Slides

    How to Build an Early Warning System for Customer Success Slides

    There’s only so much a Customer Success Manager can manually do to proactively prevent a customer from approaching dangerous territory. Adopting a standardized early warning system is crucial.

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  • How to Build an Early Warning System for Customer Success Recording49:08

    How to Build an Early Warning System for Customer Success Recording

    There’s only so much a Customer Success Manager can manually do to proactively prevent a customer from approaching dangerous territory. Adopting a standardized early warning system is crucial.

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  • Fall 2017 Update: Amity's Newest Features

    Fall 2017 Update: Amity's Newest Features

    We've made some exciting updates on the Amity Customer Success platform. Take a look below to find out what new features and product enhancements just came out!

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  • Amity Fall 2017 Product Updates

    Amity Fall 2017 Product Updates

    What's new on the Amity Customer Success platform? Take a look below for a detailed rundown of Amity's newest features and product improvements.

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  • Building Skills in Customer Success Leadership Webinar Slides

    Building Skills in Customer Success Leadership Webinar Slides

    Are you a new customer success leader, or a CSM who aspires to move into a management role? Are you an experienced executive who moved into customer success from another discipline like sales or produ

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  • Building Skills in Customer Success Leadership Webinar Recording59:04

    Building Skills in Customer Success Leadership Webinar Recording

    This webinar focuses on how to tailor core management areas to customer success, and how to pick up skills in these areas if you don’t have leadership experience.

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  • 10 Lessons for Your Startup Customer Success Game Plan Webinar Recording1:01:08

    10 Lessons for Your Startup Customer Success Game Plan Webinar Recording

    The startup days are the most exciting, yet most chaotic ones. You need to establish brand recognition, build a loyal customer base of early adopters, all the while reaching product-market fit on tigh

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  • 5 Ways to Modernize Your Net Promoter Program Webinar Slides

    5 Ways to Modernize Your Net Promoter Program Webinar Slides

    This webinar goes beyond the basics to show you how to leverage NPS in a fresh way to super-charge Customer Success.

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  • Your Toolkit for Proactive Customer Success

    Your Toolkit for Proactive Customer Success

    A proactive Customer Success organization is one that doesn’t wait for problems to arise. Here are the 5 elements of a proactive Customer Success Manager’s toolkit.

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  • A Recipe for Customer Health Scoring

    A Recipe for Customer Health Scoring

    In Customer Success, setting trap wires to notify you when your customer isn’t doing so well can save you lots of time, and lots of pain. Your early warning system should reflect what matters to you.

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  • [INFOGRAPHIC] 10 Tips For Customer Success Automation

    [INFOGRAPHIC] 10 Tips For Customer Success Automation

    Automation empowers Customer Success Managers to do what they’re good at, so here are 10 quick tips to get started with Customer Success automation for data, processes, and customer journey tracking.

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  • How to Proactively Handle Customer Feedback for Success Webinar Recording49:57

    How to Proactively Handle Customer Feedback for Success Webinar Recording

    With a few simple processes, you can collect, measure, and understand customer feedback. Open a goldmine of opportunities and be the hero your customers deserve.

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  • Demonstrating Your Value to the Board and Getting Your Budget Approved Webinar Recording1:01:04

    Demonstrating Your Value to the Board and Getting Your Budget Approved Webinar Recording

    It's essential for growing Customer Success teams to know how to articulate their impact in order to get recognized and to gain access to more resources.

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  • Empowering Customer Success Managers as Adoption Coaches Webinar Slides

    Empowering Customer Success Managers as Adoption Coaches Webinar Slides

    One of the most critical functions that Customer Success Managers perform is proactively driving user adoption within your customers' organizations. But how do you do this rapidly, effectively and at

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