Amity Team

Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.

  • Shatter the Customer Success Performance Plateau28:04

    Shatter the Customer Success Performance Plateau

    We know what customer success is supposed to do: predictably drive revenue growth. Breaking the cycle of limited customer success performance will allow your team to realize its full potential. If you

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  • How to Design Your Customer Health Score39:48

    How to Design Your Customer Health Score

    A health score is a single actionable metric which you calculate by assembling multiple data points. It tells customer success managers which account to pay attention to, and when.

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  • How to Build a Powerful Customer Renewal Playbook39:28

    How to Build a Powerful Customer Renewal Playbook

    Learn how to design and use a proactive Customer Success playbook to manage the 90, 60, or 30 days prior to renewal and secure more wins. Renewals are a key process for SaaS Account Managers and CSMs.

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  • How to Measure and Influence Product Adoption for Customer Success52:15

    How to Measure and Influence Product Adoption for Customer Success

    In order to improve time to first value, you need to create and perfect your onboarding playbook to closely define the tools and actions you’ll need for success.

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  • How to Build Your Customer Onboarding Playbook41:25

    How to Build Your Customer Onboarding Playbook

    In order to improve time to first value, you need to create and perfect your onboarding playbook to closely define the tools and actions you’ll need for success.

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  • Introducing The Customer Advocacy Ladder29:05

    Introducing The Customer Advocacy Ladder

    Customer Advocacy is a critical piece of the Customer Success puzzle. A strong advocacy presence can help to further position Customer Success as a massive value driver within organizations. By imple

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  • QBR Playbooks That Drive Customer Accountability1:01:44

    QBR Playbooks That Drive Customer Accountability

    In this webinar, learn what the blueprint to a flawless Customer Business Review (aka QBR) looks like and how the best CSMs leverage theirs to drive customer accountability for success.

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  • The Art and Science of Effective Customer Onboarding0:00

    The Art and Science of Effective Customer Onboarding

    Customer onboarding is both an art and a science. To succeed, you need to find the right balance between a creative content strategy and a data-driven approach.

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  • How to Create a Customer Engagement Strategy33:46

    How to Create a Customer Engagement Strategy

    Amity partnered up with Nulogy's Maheen Memon to share tips and tricks to make sure you don't lose sight of the customer as your organization scales up. In her presentation, Maheen discusses how her

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  • How to Reduce Churn with Better Product Adoption0:00

    How to Reduce Churn with Better Product Adoption

    In the age where product-led businesses are beating their competition, product adoption reigns king. The more your users and customers get out of your product, the less likely they are to churn.

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  • Impress and Inform Your Customer with Automated Emails27:24

    Impress and Inform Your Customer with Automated Emails

    Learn how to create beautiful Customer Success email templates that will dazzle and inform your users. See how powerful rules can trigger email campaigns to never miss your chance ever again.

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  • Make the Most of Accounts and People Explorers29:23

    Make the Most of Accounts and People Explorers

    Learn everything there is to know about the Amity Accounts and People Explorer. Customize the explorer for various use cases, navigate, sort, and export your data based on your specific needs.

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  • The 4+1 Keys to Successful Software Adoption1:01:15

    The 4+1 Keys to Successful Software Adoption

    Faster adoption is the most direct path to renewing and expanding your customers. This webinar explores how to plan and execute effective SaaS adoption for Customer Success.

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  • How to Build an Early Warning System for Customer Success Recording49:08

    How to Build an Early Warning System for Customer Success Recording

    There’s only so much a Customer Success Manager can manually do to proactively prevent a customer from approaching dangerous territory. Adopting a standardized early warning system is crucial.

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  • Fall 2017 Update: Amity's Newest Features

    Fall 2017 Update: Amity's Newest Features

    We've made some exciting updates on the Amity Customer Success platform. Take a look below to find out what new features and product enhancements just came out!

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  • Amity Fall 2017 Product Updates

    Amity Fall 2017 Product Updates

    What's new on the Amity Customer Success platform? Take a look below for a detailed rundown of Amity's newest features and product improvements.

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  • Building Skills in Customer Success Leadership59:04

    Building Skills in Customer Success Leadership

    This webinar focuses on how to tailor core management areas to customer success, and how to pick up skills in these areas if you don’t have leadership experience.

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  • 10 Lessons for Your Startup Customer Success Game Plan1:01:08

    10 Lessons for Your Startup Customer Success Game Plan

    The startup days are the most exciting, yet most chaotic ones. You need to establish brand recognition, build a loyal customer base of early adopters, all the while reaching product-market fit on tigh

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  • Your Toolkit for Proactive Customer Success

    Your Toolkit for Proactive Customer Success

    A proactive Customer Success organization is one that doesn’t wait for problems to arise. Here are the 5 elements of a proactive Customer Success Manager’s toolkit.

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  • A Recipe for Customer Health Scoring

    A Recipe for Customer Health Scoring

    In Customer Success, setting trap wires to notify you when your customer isn’t doing so well can save you lots of time, and lots of pain. Your early warning system should reflect what matters to you.

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