Friday Roundup – 5 Great Pieces about SaaS and Customer Success

March 7, 2014 Pam McBride

SaaS and Customer Success

It’s the Friday roundup of great blog posts that cover topics related to SaaS and the burgeoning Customer Success industry.

SaaS

  1. According to Jason Lemkin, today the bar is even higher in this third wave of startups: Is 5x the New 2x in Saas? http://bit.ly/1g3nI6Z
  2. For SaaS companies to succeed, they must turn motivation into capability. Just how do they achieve that – these three ways according to Tomasz Tunguz  http://bit.ly/1njfwBG

 Customer Success

  1. As content can be conveyed in many forms – you might’ve noticed we used “Pieces” rather than articles or posts in our title – this infographic from the Waypoint Group demonstrates how to drive action and get results in a very effective visual: http://bit.ly/1ldfNoq
  2. According to Harvard Business School, a 12 percent increase in brand advocacy on average doubles a company’s revenue and growth rate, plus boosts market share. An article on Destination CRM outlines the three levels of the customer success hierarchy with tips on how to reach step three: Advocacy: http://bit.ly/1fdCwvA
  3. “Myths are public dreams, dreams are private myths.” Jeannie Walters shares 10 Myths which Persistently stifle the Truth about Customer Experience in an entertaining slide presentation: http://bit.ly/1g6eiYx

 

Do you have any recommendations to add to the list?

Previous Article
Amplify Your Best Salesperson
Amplify Your Best Salesperson

In a sobering post this week, Jason Lemkin asked if 5X is the new 2X? According to Lemkin, 500% growth is w...

Next Article
The Top 3 Reasons you need a Next Generation CRM
The Top 3 Reasons you need a Next Generation CRM

Customer Relationship Management or CRM has fast become a term associated with multiple departments within ...

WEBINAR

7 Questions to Ask Before Implementing a Customer Success Platform

Aug 15 @ 1:00 pm (ET)

Save Your Seat
×

First Name
Notification Frequency
Boom! You're All Set
Error - something went wrong!