We've made some exciting updates on the Amity platform. Take a look below to find out what new features and product enhancements just came out!
Amity’s newest updates include a powered-up version of the views engine. For each view, filter your accounts and keep it concise by selecting which columns to display. When creating the view, select an original sort order and favorite the view to always display it at the top of the side panel.
New categories are available to organize your views:
- As always, the default view “All Accounts” is accessible by everyone on your team, at first glance
- Team Views
- My Views
- Favorite Views
Playbooks and Tasks
We’re taking tasks to the next level with the ability to categorize them and automatically associate them with a playbook stage. Associate a task template such as “Schedule Kick-Off Call” with the “Onboarding” type and never lose track of where your team stands with their tasks.
With these added task types, filter views and keep track of your team's tasks and their status at first sight.
Other improvements to the tasks and playbooks include the ability to manually adjust the time spent on a task when, or before you complete it.
We’ve added the ability to clone accounts views, people views, and rules.
The newest default properties include:
- CRM Owner name and email, to facilitate Sales-CS collaboration and communication
- Last payment properties: amount, date, invoice number, payment number
- Last invoice properties: amount, date, due date, number
You can, of course, filter views and create rules based on these properties, and use them as placeholders in emails and email templates.
Tickets are now automatically filtered to display separately based on their status: open or resolved. Easily find out exactly where your customer stands with tickets and Customer Support at any point in time.
We're introducing Account Roles to facilitate multilateral collaboration and increase accountability throughout the customer journey. With Account Roles, assign multiple team members to a customer account and define their responsibilities with a role. Some common account roles include:
- Onboarding Specialist
- Account Manager
- Implementation Manager
- & Anything you might need... you create them yourself!
And yes, the same user can be assigned multiple roles.
Create new views by filtering account by roles and role assignees. For instance, display all accounts for which Deborah Harris is assigned as an Onboarding Specialist.
Team Member Properties
In order to support Amity’s extensive email placeholders and signatures library, we’ve added new team member properties. Amity users can specify their job titles, phone numbers, LinkedIn profile URL, or Twitter usernames.
You can now blacklist email addresses to instruct Amity to ignore emails and chat coming to, from, or to and from them. By blacklisting emails like “newsletter@yourcompany”, you’ll be able to improve the quality and accuracy of your engagement metrics.
Amity can now synchronize data in Oracle NetSuite customer, contact, and support case records with Amity accounts, people, and tickets, respectively.
Integrate your Amity account with Zoom.us to capture participation in online meetings and webinars.
Link your Amity and Chartmogul accounts to capture information about accounts, contacts, and subscriptions.
About the Author
Amity provides the world's most powerful Customer Success software. Amity, senses changes in customer health or rhythms, recommends the right actions and measures effectiveness. The combination of real-time playbooks, intelligence and automation helps customer success organizations scale quickly and efficiently.Follow on Twitter More Content by Amity Team