What Does the GDPR Mean for Your Customer Success Organization?
The EU General Data Protection Regulation (GDPR) is said to be the most important change in data privacy regulation ever. The GDPR’s primary goal is to protect and empower all European Union citizens’ data privacy.
As we’re rapidly approaching its coming effect in May 2018, companies everywhere are doing their best to comply with the GDPR before it becomes enforceable.
The GDPR applies to organizations located within the EU, but it also affects organizations located outside of the EU if they have EU customers and monitor the behavior of EU subjects.
For Customer Success organizations, this translates into an obligation to closely monitor where and how their customer data is stored and used.
Non-compliance penalty fines can go up to 4% of annual global revenue or 20 million euros - whichever is higher.
In order to help our customers comply with the GDPR, we have opened a new Amazon AWS data center in Ireland. This will allow Amity users to host their customer data in the EU.
As we’re approaching the deadline of May 2018, Amity’s new EU data center will help our global customers in achieving GDPR compliance.
Do you have questions about how the GDPR affects you and your customer data?
About the Author
Mathilde is the Manager of Digital Marketing at Amity. After moving from France to complete a degree in Political Science from McGill University, she made her way to Toronto in order to pursue her passion for Marketing and Tech.More Content by Mathilde Augustin