This year, we had a great time collaborating with Customer Success experts from all corners of the industry to bring you thought-provoking, fun, and helpful pieces.
We know there's a lot out there, so we decided to put together a list of some of our favorite posts from 2016. Now you know where to start when looking for some holiday readings and new year resolutions!
Customer Success News and Innovation:
Using Software and Savvy to Create Relationship Intelligence by Jeremie Bacon
Putting the "Marketing" in Customer Success - Beyond the Perfect Email by Nerissa martin
4 Lessons Kanye Taught Us About Customer Happiness by James Burbank
Customer Success in Numbers aggregated by the Amity Team
How to Get Inside The Mind of Your Customers by Danni Friedland
Be a Strategic Partner to Win & Retain Revenue by Kia Phum
The Anatomy of an Unsuccessful Quarterly Business Review by James Scott
How to Be an Advocate for Your Customer by Akhila Iruku
3 Steps to Onboarding Successful Customers by Linda Schwaber-Cohen
A CSM's Quick-Guide to Collecting Customer Data by Paul Philp
Achieving Success in a Small, Growing Company by Preeth Kumar
4 Ways to Scale Your Customer Success Efforts by Lindsay Smith
Team Management and Organizational Alignment:
What Customer Success Manager KPIs Are Important and Why by Krysta Gahagen
Onboarding The First Member of Your Customer Success Team by Maranda Dziekonski
Why Customer Success Professionals Make the Best Leaders by Andrew Rhodes
Compensation Structures in Customer Success by Loren Vittetoe
Inside Customer Success:
This year, we worked on numerous Customer Success profiles with some of the most inspiring teams out there. If you want to learn about Customer Success at companies like LinkedIn, HubSpot, Moz or Uberflip, head over to our Inside Customer Success stream.
Thank you for spending 2016 with us! If there's any topic you'd like to learn more about, let us know and we'll make sure to add it to our 2017 list.
Want to contribute? Get in touch at firstname.lastname@example.org
About the Author
Mathilde is the Manager of Digital Marketing at Amity. After moving from France to complete a degree in Political Science from McGill University, she made her way to Toronto in order to pursue her passion for Marketing and Tech.More Content by Mathilde Augustin