Amity Blog

Best practices and tips from the customer success experts at Amity.

  • Your Guide to Building a Career in Customer Success

    Your Guide to Building a Career in Customer Success

    It’s easy to see the appeal of pursuing a career in the field of Customer Success. A lot goes into building a successful career as a Customer Success Manager, let's look into what it takes.

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  • What You Should Learn From a Breakup

    What You Should Learn From a Breakup

    When you go through a breakup, you should take the time to reflect and learn. Churn can, in fact, be your ultimate churn mitigation tool. Turn that lagging data into leading indicators.

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  • 6 Remedies for Unhealthy Customer Symptoms

    6 Remedies for Unhealthy Customer Symptoms

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  • Inside Customer Success: Uber Eats

    Inside Customer Success: Uber Eats

    Amity sat down with Karin Ronde, Manager of Client Success at Uber Eats to ask her about all things Customer Success. Read our interview with Karin to find out where Uber Eats Customer Success started

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  • Compensation Plans for Customer Success Managers

    Compensation Plans for Customer Success Managers

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    Churn got
    you down?

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    guide will help

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    Say buh-bye to churn!
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  • [Infographic] 4 Strategies for Scaling Customer Success

    [Infographic] 4 Strategies for Scaling Customer Success

    Here's a handy infographic below to see some of the best strategies for scaling Customer Success.

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  • 8 Tips & Tricks From a Customer Success Expert

    8 Tips & Tricks From a Customer Success Expert

    Maheen Memon is the Director of Customer Success at Nulogy. Throughout her career in Customer Success, she’s had the opportunity to pick up some life-saving best practices.

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  • This Is How You Hold Your Customers Accountable

    This Is How You Hold Your Customers Accountable

    There comes a time when your customer doesn’t collaborate with you enough in order to achieve their desired outcomes. You need the right tools in place to drive a joint accountability with your client

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  • Amity Announces New EU Data Center

    Amity Announces New EU Data Center

    For Customer Success organizations, the GDPR translates into an obligation to closely monitor where and how their customer data is stored and used. Non-compliance penalty fines can go up to 2€ million

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  • [Infographic] 5 Tips to Calculate Your Customer Health Scores

    [Infographic] 5 Tips to Calculate Your Customer Health Scores

    Here are the 5 best practices you need to consider when calculating your Customer Health Scores.

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  • 5 Tips to Manage Overwhelmed Customers

    5 Tips to Manage Overwhelmed Customers

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    It’s time to
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    We’ll show you how.

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  • Inside Customer Success: Jobber

    Inside Customer Success: Jobber

    Amity sat down with Justine Burns, Director of Customer Success at Jobber, to talk all things Customer Success and found out how she maintained a strong culture of empathy at scale.

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  • 5 New Year’s Resolutions For Customer Success

    5 New Year’s Resolutions For Customer Success

    New Year’s, a time to symbolically start over. Here are 5 simple Customer Success resolutions that you can make now and that will have a real impact on your organization.

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  • [Infographic] 6 Lessons For Your Startup

    [Infographic] 6 Lessons For Your Startup

    Here are 6 quick lessons for your Customer Success Game Plan at the startup stage, when winning customers is a priority and teams are doing a bit of everything (and anything).

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  • The Best Customer Success Articles of 2017

    The Best Customer Success Articles of 2017

    Below is our annual holiday reading list, the best articles of 2017, curated, organized, and ready to be enjoyed. Read it now or bookmark it for later, whatever floats your boat!

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  • 5 Must-Ask Questions for Customer Success Calls

    5 Must-Ask Questions for Customer Success Calls

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  • 2017 Rewind: Your Customer Success Playlist

    2017 Rewind: Your Customer Success Playlist

    The playlist below takes you through key questions Customer Success teams face. Just click on the tapes to start listening!

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  • The Art & Science of Effective Customer Onboarding

    The Art & Science of Effective Customer Onboarding

    Customer onboarding is both an art and a science. To succeed, you need to find the right balance between a creative content strategy and a data-driven approach.

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  • This Is How You Know You’re Doing It Wrong

    This Is How You Know You’re Doing It Wrong

    Some red signals that should immediately alert you and tips to help you gain early insight into being proactive in avoiding the impact of growth pitfalls for Customer Success.

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  • Does Customer Success Mean Anything Outside of SaaS?

    Does Customer Success Mean Anything Outside of SaaS?

    As I’ve learned after making an industry shift, the concept of Customer Success is just as applicable to the world outside of SaaS. Customer Success is crucial to anyone that is selling anything.

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