Amity Blog

Best practices and tips from the customer success experts at Amity. Our blog has incredibly valuable information for your business.

  • 3 Sales Strategies That Are Fuelling Your Churn Rate

    3 Sales Strategies That Are Fuelling Your Churn Rate

    High customer churn indicates a mismatch between the expectations set pre-sale and the actual experience of customers. Here are some of some common sales strategies that lead to high churn rates.

    Read Article
  • ×

    Subscribe
    & Receive Weekly
    CS Tips

    First Name
    Notification Frequency
    Thank you!
    Error - something went wrong!
  • How to Get a Hold of Your MIA Customers

    How to Get a Hold of Your MIA Customers

    Customer Success is all about engaging with your customers when needed. Here are some useful tips to get unresponsive customers to finally get back to you and return your emails and calls.

    Read Article
  • Quarterly Business Reviews: Nightmares Edition

    Quarterly Business Reviews: Nightmares Edition

    QBRs are formal meetings during which CSMs and Customers review goals, formulate a forward plan, and agree on action items that will drive success. Here's what not to do at Executive Business Reviews.

    Read Article
  • A Guide to Building Customer Success Emails with Amity

    A Guide to Building Customer Success Emails with Amity

    Amity's email templates and rules engine are the power couple of proactive Customer Success Management. Learn how to create beautiful email templates to drive adoption and reduce churn at scale.

    Read Article
  • What Are the Important Customer Success Metrics

    What Are the Important Customer Success Metrics

    When it comes to important customer success metrics, you should look customer health score and the other conventionally important customer success metrics.

    Read Article
  • ×

    Churn got
    you down?

    Cheer up, this
    guide will help

    First Name
    Last Name
    !
    Say buh-bye to churn!
    Error - something went wrong!
  • How Productive Customer Success Managers Organize Their Time

    How Productive Customer Success Managers Organize Their Time

    Tailor your time management techniques to your personality, business, and even learning style. Below are some things to keep in mind as you reclaim control in what can seem like day-to-day chaos.

    Read Article
  • Creating a Post-Sales Process for Customer Success

    Creating a Post-Sales Process for Customer Success

    At no time is coordination and collaboration between Sales and Customer Success more critical than immediately following a sale, when the vision the customer purchased needs to become reality.

    Read Article
  • 4 Ways to Motivate CSMs to Go Above and Beyond

    4 Ways to Motivate CSMs to Go Above and Beyond

    Customer Success isn’t an easy job. As a leader, it’s your responsibility to motivate the team to overachieve for customers.

    Read Article
  • The Cycle of Success: a Blueprint for Customer Success Teams

    The Cycle of Success: a Blueprint for Customer Success Teams

    After spending over 15 years in Customer Success, I have however recognized some distinct patterns in how the best Customer Success teams are run. I’ve created a comprehensive yet simple approach.

    Read Article
  • A Simple Framework for Operational Planning

    A Simple Framework for Operational Planning

    I have created a simple framework to make sure I never lean too heavily on the process side and am focusing on all components when I am planning. I refer to this as my “Team, Business, Customer Pie”.

    Read Article
  • Beyond Email: Ideas for Tech-Touch Customer Success

    Beyond Email: Ideas for Tech-Touch Customer Success

    It seems like most companies are pretty reliant on email, but customers are getting tired of full inboxes. Here are some alternatives to email for your One-to-Many customer success program.

    Read Article
  • ×

    It’s time to
    be proactive.

    We’ll show you how.

    First Name
    Last Name
    Phone Number
    Purchase Timeline
    Thank you!
    Error - something went wrong!
  • The Power of Early Warning Systems

    The Power of Early Warning Systems

    Let’s look at what we can learn from a hurricane’s early warning system when it comes to Customer Success and churn.

    Read Article
  • Why We Started Offering Account Health Checks

    Why We Started Offering Account Health Checks

    Clients in poor health aren’t meeting their objectives with your product and you need to respond quickly if you’re to keep them onboard. Account health has become a key concept here at RotaCloud.

    Read Article
  • Inside Customer Success: HelloSign

    Inside Customer Success: HelloSign

    Amity sat down with Maranda Dziekonski, Vice President of Customer Operations at HelloSign, to chat about all things Customer Success: data, churn, team management, expansion, and much more.

    Read Article
  • How to Build an Adoption Plan for Success

    How to Build an Adoption Plan for Success

    In order to drive adoption, a SaaS customer needs an actual written plan that maps objectives, timelines, and goals. The plan needs to map the changes in behaviors people need to make.

    Read Article
  • Quick Tips to Build a Smart Knowledge Base

    Quick Tips to Build a Smart Knowledge Base

    A knowledge base has the power to greatly improve the user experience. It's practically the best solution for customer support, employee collaboration, and coordination with other business processes.

    Read Article
  • Fall 2017 Update: Amity's Newest Features

    Fall 2017 Update: Amity's Newest Features

    We've made some exciting updates on the Amity Customer Success platform. Take a look below to find out what new features and product enhancements just came out!

    Read Article
  • Amity Fall 2017 Product Updates

    Amity Fall 2017 Product Updates

    What's new on the Amity Customer Success platform? Take a look below for a detailed rundown of Amity's newest features and product improvements.

    Read Article
  • Hiring the Perfect CSM for Your Business Model

    Hiring the Perfect CSM for Your Business Model

    On top of the skills and qualities a CSMs should always possess, there are some dominant traits to look for based on the specificity of your business. Here are qualities to look for when hiring a CSM.

    Read Article
  • How Customer Success Gets You to Product/Market Fit

    How Customer Success Gets You to Product/Market Fit

    There are three core advantages to implementing a Customer Success team early on to help you reach Product/Market Fit and get into a successful scaling phase.

    Read Article
  • loading
    Loading More...