Amity Blog

Best practices and tips from the customer success experts at Amity.

  • What Customer Success Managers Need to Know About the GDPR

    What Customer Success Managers Need to Know About the GDPR

    For Customer Success organizations, the EU GDPR translates into an obligation to closely monitor where their customer data is stored and how it's used.

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  • How To Write Customer Experience Surveys

    How To Write Customer Experience Surveys

    The tried and true customer experience survey can get you the information you need most but what should be included when you start writing one?

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  • What Makes For a Great Customer Success Plan?

    What Makes For a Great Customer Success Plan?

    A customer success plan is a blueprint by which both you and your customer can achieve mutual success. Here's what a great Customer Success Plan looks like.

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  • The Essential Guide to Customer Onboarding

    The Essential Guide to Customer Onboarding

    Onboarding is a process, one which is full of constant communication, feedback and performance measurement - all keys to loyalty and success.

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  • Starting Your Transition To Tech-Touch

    Starting Your Transition To Tech-Touch

    To ensure that you continue to drive meaningful experiences through customer interactions, you need to identify the key customer touchpoints that provide the most value for your company.

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  • Why Customer Success Needs to Understand Sales

    Why Customer Success Needs to Understand Sales

    We can think of relatively few cross-functional relationships that have more of an impact on a customer’s long-term success than the relationship between Customer Success and Sales.

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  • [Infographic] 5 Metrics For Pre-Product/Market Fit

    [Infographic] 5 Metrics For Pre-Product/Market Fit

    While being in early stages of determining market fit is extremely exciting, measuring and understanding where things are working can also be just as nerve-wracking.

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  • How To Run A Successful QBR Meeting

    How To Run A Successful QBR Meeting

    As easy as it is to grasp the concept of a successful QBR, in practice, a lot of us still miss the mark. QBRs should be strategic, not tactical, and that’s where a lot of teams fall short.

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  • Find Out If Your Support Team Is Outdated

    Find Out If Your Support Team Is Outdated

    Customer Support, as it is traditionally seen, is obsolete. If you gasped at this statement and tell me that there is always going to be a need for such a reactive group, let me offer you this.

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  • Best Practices To Share Your Product Roadmap With Customers

    Best Practices To Share Your Product Roadmap With Customers

    Sharing your product roadmap with customers is key, but it can be difficult to do so without conjuring up dates and features which will certainly change on the way.

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  • How To Help Your Customer Graduate From Onboarding

    How To Help Your Customer Graduate From Onboarding

    Day-30 in the onboarding process isn’t anything magic; it’s when the customer has advanced enough in their journey that they can start standing up on their own and can navigate your software easily.

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  • When & Where To Start The Renewal Process?

    When & Where To Start The Renewal Process?

    In the subscription economy, initial purchase decisions are based on hope, a decision to renew is based on results. For Customer Success Managers, it’s tricky to map out an effective renewal timeline.

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  • [Infographic] Customer Success vs. Customer Support

    [Infographic] Customer Success vs. Customer Support

    Two terms often used in similar contexts, but the roles they define could not be any more different. Check out this handy infographic below to see the major differences the two disciplines encompass.

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  • How To Use Automation For Customer Success

    How To Use Automation For Customer Success

    Leveraging automation helps Customer Success teams in becoming true proactive coaches, advocates, and partners for their customers, by taking care of all the things that do not require humans.

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  • 5 Challenges to Proactive Customer Success

    5 Challenges to Proactive Customer Success

    There are certain challenges all Customer Success professionals come across, 5 in particular: lack of visibility, firefighting, poor segmentation and priotization, ill-fitted processes, and manual...

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  • The 3 Flavors Of Onboarding

    The 3 Flavors Of Onboarding

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  • Whats Makes A Customer Success Manager Successful?

    Whats Makes A Customer Success Manager Successful?

    While renewals and churn are both important metrics you should be evaluating for long-term success, they are not the only ones you should keep an eye out for.

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  • Your Ultimate Guide to Diminishing Churn

    Your Ultimate Guide to Diminishing Churn

    High retention rates are the best way to achieve business success. Here are the top 10 ways to achieve business success my minimizing and mitigating customer churn.

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  • The Life Of A CSM As Told By The Oscars

    The Life Of A CSM As Told By The Oscars

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  • The Most Important Traits & Skills To Look For When Hiring a Customer Success Manager

    The Most Important Traits & Skills To Look For When Hiring a Customer Success Manager

    Effective customer success is key to reducing churn and increasing MRR, so it’s vital the customer success manager you hire be the kind of rockstar who will lead your team to….well, success.

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