Latest Blog Posts

The latest customer success tips from the experts at Amity

  • [Infographic] Customer Success Metrics Cheat Sheet

    [Infographic] Customer Success Metrics Cheat Sheet

    Customer Success metrics... everyone is looking to better understand our customers and the outcomes of our customer success efforts.

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  • A Day in the Life of a CSM Hero: a comic

    A Day in the Life of a CSM Hero: a comic

    CSMs face many different challenges everyday. These comics can help you relate to other CSMs and learn the tactics to tackle those challenges and make your customers more successful!

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  • [Infographic] 3 Things Every Prospect Wants to Hear

    [Infographic] 3 Things Every Prospect Wants to Hear

    Why should prospects become your customer? Yo have a great service to offer them and it solves their pain, but someone else is convincing them that they do as well

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  • Don't Lose Sight of Customers as You Scale

    Don't Lose Sight of Customers as You Scale

    When things are moving fast, it’s vital to remember that communication with your customers should be a priority for your team and that your customers don’t feel like you have outgrown them.

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  • 3 Ways To Drive Adoption Right Now

    3 Ways To Drive Adoption Right Now

    It’s no secret that successful adoption plays a huge role in customer retention rates. Here are 3 proven methods you can use right now to encourage customers, both new and old, to use your product.

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  • How to Write a Compelling Customer Success Job Posting

    How to Write a Compelling Customer Success Job Posting

    This blog will teach you how to write an effective customer success job posting that will give you a pool of stellar candidates.

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  • Boosting Your Day to Day Productivity as a CSM

    Boosting Your Day to Day Productivity as a CSM

    Optimizing productivity is important in any role but it requires particular attention in the world of customer success. I’ve gathered these productivity tips from my network of experienced CSMs.

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  • 4 Times the World Cup Summed Up Our Life as a CSM

    4 Times the World Cup Summed Up Our Life as a CSM

    The World Cup is now behind us. What happened onscreen sometimes reminded us of what we were doing in our daily lives as a customer success manager.

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  • 7 Questions to Ask Before Implementing a Customer Success Platform

    7 Questions to Ask Before Implementing a Customer Success Platform

    In B2B, purchasing new software is complex and takes time, especially in a new field like Customer Success. Luckily, we have a 7-point checklist to help you make the most informed decision!

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  • 5 Key Steps to Developing a Customer Success Career Path

    5 Key Steps to Developing a Customer Success Career Path

    As managers, we all understand the importance of establishing career progression paths for employees. The outcomes of higher employee retention rates and employee satisfaction.

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  • 6 Tips and 5 Predictions for the Customer Success Industry

    6 Tips and 5 Predictions for the Customer Success Industry

    Whether you’re new to Customer Success or always keen to learn more, this blog will give you tips, teach you about CS trends, and prepare you for the future of the Customer Success industry!

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  • Building Customer-Centricity into Your Organization

    Building Customer-Centricity into Your Organization

    In the SaaS world, customer-centric thinking is critical. It ensures your customers are at the front of your organization at every stage and gives customers a more positive experience.

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  • 5 Investment Considerations for Customer Success

    5 Investment Considerations for Customer Success

    If you are a SaaS company looking to invest in Customer Success, one of the most important considerations is the customer per Customer Success Manager (CSM) ratio.

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  • Achieving Success in a Small, Growing Company

    Achieving Success in a Small, Growing Company

    CSMs have a broad mandate that can look dramatically different between companies depending on industry, size, and culture. Here are 6 best practices to set yourself up for success in a small company.

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  • 3 Ways To Keep Up Momentum After Customer Onboarding

    3 Ways To Keep Up Momentum After Customer Onboarding

    The onboarding journey doesn’t merely stop once you’ve introduced your customer to your product. The challenge now lies in transforming your customers into power-users and brand ambassadors.

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  • Running Your Customer Success Organization At Peak Efficiency

    Running Your Customer Success Organization At Peak Efficiency

    There are many things that you can do to help your Customer Operations Organization run at peak efficiencies. Below are three simple steps to get you started down the journey of operationalizing.

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  • BUILD IT
  • What Customer Success Managers Need to Know About the GDPR

    What Customer Success Managers Need to Know About the GDPR

    For Customer Success organizations, the EU GDPR translates into an obligation to closely monitor where their customer data is stored and how it's used.

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  • How To Write Customer Experience Surveys

    How To Write Customer Experience Surveys

    The tried and true customer experience survey can get you the information you need most but what should be included when you start writing one?

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  • What Makes For a Great Customer Success Plan?

    What Makes For a Great Customer Success Plan?

    A customer success plan is a blueprint by which both you and your customer can achieve mutual success. Here's what a great Customer Success Plan looks like.

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  • The Essential Guide to Customer Onboarding

    The Essential Guide to Customer Onboarding

    Onboarding is a process, one which is full of constant communication, feedback and performance measurement - all keys to loyalty and success.

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