Amity Blog

Best practices and tips from the customer success experts at Amity.

  • [Infographic] 5 Tips to Calculate Your Customer Health Scores

    [Infographic] 5 Tips to Calculate Your Customer Health Scores

    Here are the 5 best practices you need to consider when calculating your Customer Health Scores.

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  • 5 Tips to Manage Overwhelmed Customers

    5 Tips to Manage Overwhelmed Customers

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  • Inside Customer Success: Jobber

    Inside Customer Success: Jobber

    Amity sat down with Justine Burns, Director of Customer Success at Jobber, to talk all things Customer Success and found out how she maintained a strong culture of empathy at scale.

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  • 5 New Year’s Resolutions For Customer Success

    5 New Year’s Resolutions For Customer Success

    New Year’s, a time to symbolically start over. Here are 5 simple Customer Success resolutions that you can make now and that will have a real impact on your organization.

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  • [Infographic] 6 Lessons For Your Startup

    [Infographic] 6 Lessons For Your Startup

    Here are 6 quick lessons for your Customer Success Game Plan at the startup stage, when winning customers is a priority and teams are doing a bit of everything (and anything).

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    Churn got
    you down?

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    guide will help

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  • The Best Customer Success Articles of 2017

    The Best Customer Success Articles of 2017

    Below is our annual holiday reading list, the best articles of 2017, curated, organized, and ready to be enjoyed. Read it now or bookmark it for later, whatever floats your boat!

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  • 5 Must-Ask Questions for Customer Success Calls

    5 Must-Ask Questions for Customer Success Calls

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  • 2017 Rewind: Your Customer Success Playlist

    2017 Rewind: Your Customer Success Playlist

    The playlist below takes you through key questions Customer Success teams face. Just click on the tapes to start listening!

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  • The Art & Science of Effective Customer Onboarding

    The Art & Science of Effective Customer Onboarding

    Customer onboarding is both an art and a science. To succeed, you need to find the right balance between a creative content strategy and a data-driven approach.

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  • This Is How You Know You’re Doing It Wrong

    This Is How You Know You’re Doing It Wrong

    Some red signals that should immediately alert you and tips to help you gain early insight into being proactive in avoiding the impact of growth pitfalls for Customer Success.

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  • Does Customer Success Mean Anything Outside of SaaS?

    Does Customer Success Mean Anything Outside of SaaS?

    As I’ve learned after making an industry shift, the concept of Customer Success is just as applicable to the world outside of SaaS. Customer Success is crucial to anyone that is selling anything.

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    It’s time to
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  • 5 Steps to Customer Thankfulness

    5 Steps to Customer Thankfulness

    Some simple things that you can focus on all year round to make your customers thankful that they are partnering with you. Build the “thankfulness” sentiment into every customer success interaction.

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  • 3 Sales Strategies That Are Fuelling Your Churn Rate

    3 Sales Strategies That Are Fuelling Your Churn Rate

    High customer churn indicates a mismatch between the expectations set pre-sale and the actual experience of customers. Here are some of some common sales strategies that lead to high churn rates.

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  • How to Get a Hold of Your MIA Customers

    How to Get a Hold of Your MIA Customers

    Customer Success is all about engaging with your customers when needed. Here are some useful tips to get unresponsive customers to finally get back to you and return your emails and calls.

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  • Quarterly Business Reviews: Nightmares Edition

    Quarterly Business Reviews: Nightmares Edition

    QBRs are formal meetings during which CSMs and Customers review goals, formulate a forward plan, and agree on action items that will drive success. Here's what not to do at Executive Business Reviews.

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  • A Guide to Building Customer Success Emails with Amity

    A Guide to Building Customer Success Emails with Amity

    Amity's email templates and rules engine are the power couple of proactive Customer Success Management. Learn how to create beautiful email templates to drive adoption and reduce churn at scale.

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  • What Are the Important Customer Success Metrics

    What Are the Important Customer Success Metrics

    When it comes to important customer success metrics, you should look customer health score and the other conventionally important customer success metrics.

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  • How Productive Customer Success Managers Organize Their Time

    How Productive Customer Success Managers Organize Their Time

    Tailor your time management techniques to your personality, business, and even learning style. Below are some things to keep in mind as you reclaim control in what can seem like day-to-day chaos.

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  • Creating a Post-Sales Process for Customer Success

    Creating a Post-Sales Process for Customer Success

    At no time is coordination and collaboration between Sales and Customer Success more critical than immediately following a sale, when the vision the customer purchased needs to become reality.

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  • 4 Ways to Motivate CSMs to Go Above and Beyond

    4 Ways to Motivate CSMs to Go Above and Beyond

    Customer Success isn’t an easy job. As a leader, it’s your responsibility to motivate the team to overachieve for customers.

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